BT Vision - Continuous problems, error codes etc

This is my second home move with BT Broadband/BT Vision and I must say it has been an absolute disaster.
For example, I have had error code C03 for 4 weeks now and each time I have been told by the helpline that the account needs to be re-ordered. I have now called for the 4th time (via India) and been told that the order has still not been issued and I need to call another number 0800 800 900 in the morning. Come on BT, this can't be serious? Also, please note that your BT Vision technical helpline is not the correct number on your website - 0800 111 4567 this number I have been told is only for broadband, so please update your website!
I somehow can see why Sky does so well - their customer support is second to none and they will do everything to get you setup right away.
Still waiting for BT Vision but I may sign up for Sky as I'm running out of patience.

Hi Maxeyj
I am sorry that you have had afew problems with BT Vision.
I can get this sorted for you. Could you drop me an email please to the address in my profile with your BT account and telephone number along with a link back to this thread?
Cheers
Craig
BTCare Community Mod
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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