BT Vision error CO3, the time it takes to resolve.

Question

Hello
     Have had BT infinity and vision installed on the 26th, which is also the activation date. BT engineers came and connected my new broadband and so far has worked great, very quick and very pleased. I then fitted the vision box myself and I have the error code CO3. I called the help desk and was told to try again tomorrow as it can take a while to activate. I called them today on the 27th as it still does not work, in all fairness who ever I spoke to was as helpful as he could be, after a while on hold I was informed that the system is not seeing the line as activated, which is why the vision box will not work. I was then told this could take up to 48 hours to resolve as it was a technical issue, why, why does it take so long to sort out. I have been waiting weeks for this system to arrive and be fitted. Why can't you speak to the engineers who operate the system directly and get it sorted out immediately, and if not why can't they give a specific time for activation. To be honest we are all disappointed so far, as much as I hate SKY, when they tell you its on, it's on. Come on BT.

Answer 1

Hi, Welcome to the forum
A C03 error is normally due to the account not set up fully.
I suggest you get back onto the help desk 0800 111 4567 and suggest they check your account is fully enabled
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