Bt Vision error v04 support

Hey guys,
New to these forums so hello!
I got BT vision on Monday 6th Feb, installed it all fine and dandy. I can get normal Freeview but I cant access no on demand content. I can see what is available but when I go to play it I get a V04 error.
So first thing I did was contact bt on the number displayed on my box - She ran me few the normal technical stuff and it had no effect. So what she found out and told me was that QoS was not installed on my line and she would go and do that for me and everything should be fine the next day.
Well the next day came and all was not well - Called back and was told the order was not placed for quality of service so they would place it now and it will be all sorted in 24hrs.. "Not to worry" she told me.
24hrs had been and gone so I called back yet again - Was told that it was still processing and "Not to worry" and it should all be sorted by Wednesday, as you can imagine I am getting pretty tired of hearing the 24hr word.
Today came around and it's still not working, called back in and they told me QoS was installed on my line so there must be a problem with my box and they are going to investigate it which will take 48hrs instead of just sending out a new box to see if it would fix the problem. So now I have to wait until Monday which will be a whole week since I first installed it before they even think about sending out a new box. I myself really don't think its a problem with the box as everything else is working like a charm.
I even thought it might have been a problem with my broadband speed. I had infinity installed this morning and it still does not work so it can't be that.
So to put it in a short way, everyday I have been told that "It will be working tomorrow" and it never does. I am paying for something that is not working and to be honest I am a bit fed up with it. My sky contract came to an end and Vision looked much more attractive with the on demand stuff which is the whole reason I did not renew my Sky contract.
To be honest this just really is not good enough - I seem to get nowhere on the phone with BT other then "Don't worry we will have it all working in 24hrs for you"
I am a brand new customer to BT after coming from TalkTalk - with whom in 7 years never had a problem. I am starting to regret making the switch now and this just don't bode well. I had a fault on my line the day after it was installed which took 3 days to fix.
Could someone please help me or advise me on what I should do next? I just know that it won't be fixed in 24hrs...

Welcome to the Forums
Contact the Mods - see the Link below they will take a look at it for you.
Setting up BTVision is simple yet complex as each step needs to done in order for the service to work not only do you need QoS added to the line but you also need added to the Nevos database as well as lots of
fiddly bits, it's not as simple as flicking a switch.
I know it's a pain especially as a new customer but the Mods will get it sorted out for you and it will be worth the little bit of hassle in long run.
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BT Vision Error V04

I currently pay 17.99 per month for BT Vision but whenever i try and watch anything through On Demand I am faced with error message V04 and I am unable to watch anything. I have reported this to BT on a number of occasions who say the error is due to the broadband speed as it not strong enough to deal with On Demand, firstly, why offer this product as a package with internet if the broadband can't support and secondly where do I stand with cancelling my contract as I don't see why I should stay paying for a service that never works! I've been with BT for about 5 months now.
I would be grateful for any reponse!

Hi, I am a newbie too had this problem V04 non stop for about 3 weeks. One day fine. next day gone. latest speed test says download speed is 824 kbps and DSL Connection rate downstream is 1152 kbps. I am not v. technical but it has worked fine for 2 years hub 2.0 lights steady blue, power line connectors steady green (apart from the usual flashing). Box works fine apart from that but just before this happened I entered into negotiating a new 24 month contract (unfortunately!) and I am paying a lot of money now for nothing whatsoever. People sasy well you should know you arent getting enough BB speed but BT check your line for you before selling you the package and they say "OK fine" they dont say you cant watch a Picture Box film in your Bronze package if a child is on line doing their homework on their computer at the same time! It is not simplistic to expect that service that is what they advertise heavily. I am glad Jane is pregnant the ads are nearly as good as the old Goild Blend ones with Toiny Head and Sharon thingy who is married to Trevor Eve, but her older kids are on the computer while they are watching BT Vision! They should live up to their advertising. I have been going nuts with this over the last 3 weeks, 2 engineer visits and numerous calls from the nice Geordie guys but nothing done about it!!! Nanjay

NEW: V04 Error Code Support

If you get the V04 error message on BT Vision it means you may have a problem with your On Demand service. Slow broadband speed is usually the main cause.
Updated V04 error message support has now been launched to help with these problems, you can access this by clicking the link below. Follow the steps on screen to get advice on how to resolve:
Fixing V04 Errors on BT Vision
Check out this handy link for info and help with other BT Vision error codes
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Hi Folks,
I am tidying up our sticky threads so have decided to archive a few more. The links of the Sticky threads that I am archiving can be found below, just encase you want to view these again.
New IP Channels - 28-02-2014
System update on June 23rd - Problems with accessing or playing on demand programmes - 20-06-2014
System update on June 24th - Problems playing On Demand programmes - 20-06-2014
Temporary issue with BBC iPlayer - Issue resolved - 21-07-2014
Problems receiving local TV Channels - 24-02-2014
Sky Sports 5 launch on Vision+ box - 11-08-2014
National Freeview Retune - 3rd September 2014 - ‎01-09-2014
BT Vision - Fresh New Look - 11-09-2014
ITV Retune on Monday 2nd February - 30-01-2015
Cheers
Sean
BTCare Community Manager
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Variable Broadband Speed and Error V04

Hi,
Not really getting anywhere with BT Customer Support. My Vision Catch up is not reliable and has frozen quite a lot since activated a few days ago. BT Customer service say my broadband speed is okay but it is very variable. Now got an error V04 and looking at the forums this is not unusual. Where do I go from here ?

Herewith BT Spped Test
FAQ
Test1 comprises of three tests
1. Best Effort Test: -provides background information.
Download Speed
11810 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 11810 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :17690 Kbps(DOWN-STREAM), 1156 Kbps(UP-STREAM)
IP Profile for your line is - 12400 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
1318 Kbps
0 Kbps
1600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1318 Kbps
For your connection, the acceptable range of speeds is 1536-1600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 1600 Kbps
3. Upstream Test: -provides background information.
Upload Speed
729 Kbps
0 Kbps
1156 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 729 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1156 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Please visit FAQ section if you are unable To understand the test results.

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The TwoCameras.VI was created to simulate the use case of the two USB3 cameras I am using in my application. After anywhere from 500 to 5000 cycles I receive the following error for either one of my cameras:
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Basler Color Camera (acA2500-14uc)
WIndows 8.1 PC, 64 bit
3 meter USB3 compliant cables away from High Voltage AC/DC power
Software
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LV 2013 13.0f2
Considerations
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Attachments:
USB3 Error.zip ‏79 KB

Alejandro,
Thanks for the response.
1. I am curious what the article means by, "IMAQdx driver goes through the camera driver". I have selected in MAX to use the 'NI-IMAQdx USB3 Vision Device' Driver. This is the only option as I have not installed a Basler driver. So how does the IMAQdx driver use an underlying Basler driver?
2. This is good example for my use case. It does not write settings while the acquisition is stopped, which is the core difference, as well as only one camera session being open at a time (hence the non-simultaneity). I am able to grab over 500 images before error which suggests to me that the driver does support simultaneity; however, the issue may occur infrequently and may be caused by the simultaneity. Once I have the hardware again, i will try the following:
a. Remove the WriteSettings.VI. This will isolate whether it is the writing of the settings or the starting/stopping of the camera session.
b. Remove simultaneity. I will make sure I only have one camera session open at a time. I am curious if this will cause any other issues since I am repeating this many times at a fast rate...opening and closing camera sessions that is.
3. Again good examples. The most applicable is probably the IMAQdx - Four Cameras. Again though, I have tried running just acquisitions and I do not get errors. One difference I spotted is that the buffer size is 10. So the other test I will run would be to:
a. Increase buffer size to 10
Any other info is appreciated.

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Bt Vision error v04 support

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