Bt vision fixed at the cost of my broadband speed

I had a problem with my bt vision for 3 months, basically I didn't have enough broadband speed to maintain the bt vision, I always got the v04 error code, well a BIG thank you to the mods on here, it now works. yippee I can watch it at last, unfortunately that leaves me 150bs for Internet, I can only use my Internet when I'm not watching on demand, a little unfair I think.
I pay for both so I think I should be able to use both at the same time but I cant, I know you lose some speed when both are on but as I only have 150 bs spare after vision is on I'm stuck, I think I will have to have one or the other but I still have 9 months left on my contract. Will I be charged if I need to lose one or will I have to keep paying for something that's out of my control.
Surely bt shouldn't of sold me the package if they cant give me the full package all at once, only 2 things at any one time.
Solved!
Go to Solution.

Hi Dolphincutieuk,
This sounds very annoying. Usually BT Vision will hold around 1.6MB of your connection, the rest of your bandwidth is for surfing and what not.
I can look into this for you to see if we can do anything to improve the situation. Please drop me an email to [email protected], include your account details and I'll get the ball moving.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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