BT Vision - HDD Access failed: error code VDR370 ?...

For weeks this box as been playing up, rebooting it self for now reason, this i can take.  Almost 2 weeks ago, woke up for work, turn the TV on and was presented with this: Grey blueish screen: Top left corner "Starting" - Bottom right corner - "BT Vision" - and the bottom middle this "HDD Access Failed: error code VDR370" Now to me this looks like an Hard Drive failure.  Called the Tech Help, the guy said I must be mistaken, that cannot be the code, I said yes.  After spelling out to this idiot that I have gone through the steps on this web site (4 to be precise), it is not working.  i asked can you find out what this means, he said he doesn't know.  I asked to speak to someone who can tell me what this means, nop, all he can do is send out an engineer which will take at least a week for them to arrive, then to make matters worse, if the problem is user error I will be billed £125.95 WT*.
I explained I am an IT engineer, and since no one there can tell me what this error is, I am confident that this error is Hard drive problem, as it is clicking also.  So my question is: What does this error mean " HDD ACCESS FAILED: ERROR CODE VDR370" SIMPLE. 

Hi bazk123,
Thanks for posting. It does sound like this is a drive failure. Is the box making any clicking or whirring sounds? If so it does require an engineer visit to check the box and replace if necessary. I can look into this for you if you wish. Just drop me an email with the details. You'll get the "contact us" form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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