BT Vision not working, cannot get help, cannot eve...

Rang BT approx June to enquire about the advertised Sport Package. Agreed to go ahead, but had to agree to a new 12 month contract.
Later, rang to request an update on the Sport activation, only to be told it was from 1st August.
Apologised, as that was my oversight, and looked forward to the date.
Rang again 5th August, as BT Sport channel not working, only to be told I had not ordered this !
Requested this was corrected, and advised I could expect it within 15mins to 15 hours.
Rang again 6th August, told it was only ordered from 7th August.
Rang again today, to be told, it should be working but it must be a technical problem.
Placed on hold twice to the Technical team (Total 1.5 hours) without speaking to anybody.
Decided to complain, but was told I still needed to be put through to the technical team (another wait on hold).
Declined that option, and advised I wanted to just cancel my entire contract, phone, Broadband, TV, as this was ridiculous.
Put through to the cancellation team, but put on hold, for another 15 minutes.
Decided to post on here...cant get the channel I ordered, cannot even cancel my service....
Will put my request in wiriting, hopefully that cant go wrong, on the other hand, better send it recorded.

notpayingbill wrote:
Just upgraded to the X1 package and have a cable box for livingroom and bedroom, only livingroom box works, bedroom is not working and have called comcast support 10 times.  Only reach someone 4 time and was drop from the call 6 times.  I have been trying to get this to work now for 8 days.  Will be cancelling the service this week.   Comcast if you are monitoring this blog, if my issue is not resolve by Thursday, I will be cancelling my service with you and moving on to APPLE TV, which I should have done in the first place.Did you do a Self-Install?   Are you suee that wallplate is ACTIVE?   Have you tried swapping box locations to check for that?  You should get a TECH onsite to evaluate your inside connections and make your system work.  If phone has failed, try the online chat here:  https://www.comcastsupport.com/ChatEntry/Protected.aspx

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