BT Vision Recordings

My recordings are continually wiped off for no reason. I can record programs one evening and check they are there and the next morning they will be gone. Can anyone tell me why this keeps happening. Even one half hour program will be lost overnight. 

The chances are the disk thinks it's full. You can check this:
BT Vision -> Settings -> General Settings -> System Information -> System Resources
The system will start to delete programmes if it believes there is less than 20% disk space remaining. Programmes which the box has decided should be deleted will be shown with an exclamation mark beside them in your recordings list. If you don't want the box to remove a recording itself you should set the "Keep until I delete" setting on it. The default is to "Keep until space needed".
Since the iPlayer update there has been a bug in the system which causes the box to think that it has less free disk space than it has. A proper reboot (unplug, count to 100, plug back in again) seems to get the box to recalculate the amount of free disk space. You then need to keep an eye on it to make sure it's not drifting out again.

Similar Messages

  • BT Vision - recordings to be deleted?

    Forgive me if this has been answered elsewhere
    My elderly parents have just had a phone call from 08000285085 telling them that unless they watch their recorded programs on their black BT vision box they will be deleted in 14 days. Is this correct?
    I also have the same vision box but havn't had a phone call so just wondered if they understood the message correctly.
    The only difference between us is that I just have the box (since 2010 I think) without subscription using it just for recording and free BBC iplayer. Dad pays a subscription for Sky Sports 1 & 2
    Neither of us pay for infinity although we live in an enabled area.
    Is it right then that all recordings are due to be deleted? Why?
    many thanks
    Solved!
    Go to Solution.

    Hi tattybogle18.
    To answer your question:
    a) because BT won't have to pay for (expensive?) Microsoft licenses to run the old software anymore, and will be able to invest the savings into more channels and content (which they seem to be in the process of doing)
    b) because the old software looked like something that came out of the 90's
    c) because in all likelihood the old software would not have been able to support new features like linear channels
    d) etc.
    Am I really the only one here who thinks the new software looks so much better than the old one? 

  • BT Vision recordings menu gone AWOL

    Just went to watch some recorded programs and the recordings menu has disappeared!
    Tried recording a program and it says to wait while the recording menu is set up but nothing happens,
    Any ideas? Its a silver box (not sure of model).
    Cheers

    Same happened to ne this afternoon.
    Recordings was missing from the BT Vision menu so I pressed 'On Demand' to go to that menu and then pressed 'BT Vision' again and it was back.

  • How do I get the recordings I made with vision

    Hello.
    I only wanted to know how I get the voice and radio recordings out of my vision m. I mean can I use the digital way or must I record analog?
    Pls answer
    Thx qwertzu.

    You can drag-and-drop using Media Explorer. Just drag the file into a folder on your hard dri've.

  • BT Vision Failed Recordings

    Having a weird recording issue.
    Show: Marley And Me (Film)
    Channel: Channel4
    Date: Siunday 10th July
    Time: 20:00
    When you play it, you get a black screen but if you fast forward it, it goes to the standard "Program Finished" box with play again, delete, done, etc.
    Any ideas?
    EDIT: Using standard silver box.

    How many programs had you scheduled for recording at the time
    either concurrently or consecutively  if it was more than two  this can sometimes cause one program not to record
    no trees were harmed in the sending of this message but millions of electrons were terribly inconvenienced

  • New Black BT Vision box - what is missing, a discu...

    Maybe it's just me but here is a list of things which are currently missing or wrong with the new BT Vision box (black edition with new interface and OS). Thought it might be useful to keep a list of these going which people can add to.
    would also appreciate it if anyone can help with any of these issues in case i've missed something
    Red button doesn't work - believe this is  'coming soon'. you can still access the channels by going to 301 or 302
    Teletext doesn't work - the button pops up a message saying it's not available, coming soon?
    There is no way to set recordings to over run? - this used to be very handy on old box, particularly with live shows. is this being brought back?
    No signal strength tester - you used to be able to check digital signal reception strength and quality from the settings menu, not any more
    Pressing 'play' when viewing a recording doesn't flash up the progress bar - any other good way to do this, used to be handy. Fix: pressing "select" does the trick
    no HD Freeview - the box isn't capable, wondering whether they might upgrade us to YouView later on for this?
    No options to set resolution - used to be able to define 720p or 1080i for instance, not any more
    Sky Sports small white box - a small logo in the bottom right area, not sure what this is or why it's now there?
    Subtitles on iPlayer missing
    Some reported picture quality issues - both on SCART and HDMI
    On the plus side:
    Bigger capacity on the hard disc
    Faster inteface and movement between sections
    Nice new design and sharp interface resolution
    Channel logos / graphics now in the information bar menu
    When in the TV Guide there's still a small box showing you what you are watching on the current channel
    Music playlist
    Bookmarks
    Reinstatement of the 30s jump and better fast-forward / rewind (30s jump doesn't work on Sky Sports)
    Ability to jump to specific point in recordings (you need to start it first, then stop and go back into it to have option)
    Ability to reenter a recording at a time offset
    Icon to show which recordings have been watched
    HD iPlayer
    Recently viewed in iPlayer
    Ability to resume a programme on iPlayer
    Ability to resume on demand
    Disk usage on Recordings page
    Auto switching format for HDMI and SCARTOne-press toggling of Subtitles and Audio
    Previous channel facility
    'Play all' feature for On Demand series
    anything else people want to add?

    Subtitles on iPlayer
    Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
    Someone Solved Your Question?
    Please let other members know by clicking on ’Mark as Accepted Solution’
    Helpful Post?
    If a post has been helpful, say thanks by clicking the ratings star.

  • Lock up and attempted restart on recent recordings

    Recordings made since about 10 days ago are giving me problems. They will lose sound about 1 second before freezing. After about 1 minute the vbox than tries to restart itself, but the restart screen just flickers every 10 seconds like it's recycling. It never gets any where with the restart, I have to pull the power. Restarts ok when power is restored.
    The freeze points are repeatable. I can try playing a recording again and it will freeze at the same frame. I can fast forward and backward past the freeze point as long as I do so before it locks up. There are also multiple freeze points in recordings. The freeze points in the recordings are not at set times or lengths, just appear random.
    Watching live is ok. Signal strength looks the same as it ever did. Older recordings play back without any problem. I've got two other PVRs and have made simultaneous recordings on all three as a test; the vbox has problems, the other two don't even show a flicker.
    Anyone got any ideas. I think the vbox is going faulty. Can't recall exactly how long I've had the vbox but it's over 18 months or so and it's worked nigh on perfectly all the time.
    Thanks,
    mark

    Hi Mark,
    Thanks for the post and welcome to the forum.  I can help with this.
    Please drop me an email to [email protected], include your BT Vision account details and I will get this looked into.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Lock up on recordings

    Anyone else had a problem with the Humax YouView box locking up when recording since the last update? It's difficult to reproduce the exact circumstances which cause the problem, but it always seems to occur when a second recording starts when there is one already recording. The current programme on the TV still displays, but the sound mutes and the remote control becomes totally unresponsive. The only way to get the box to do anything is to press the blue centre power on/off button on the box, and restart it. Even then the box sometimes still shows a recording is in progress (by the front panel display) but going to the YouView menu shows no recording in progress. Eventually the record indicator on the box disappears and all is back to normal..... until the next time. I have noticed that it is possible to record two channels at once and view another channel, as long as the three channels are contained within up to two multiplexes, could this be confusing the box?
    I've also had a problem with the BT Vision player, (the  BBC Iplayer works perfectly). Although the menus show correctly, none of the films will run, all that happens is a kaleidoscope of pixelations and perhaps a brief burst of garbled sound. Sometimes when I close the player and return to live TV, I get a few seconds of the programme and then the screen goes blank, and changing channel repeats the same effect. I have to turn off the box and restart to get back to normal. I had the same problem when I first got the box about six months ago, and although the helpdesk went through all the usual solutions, they couldn't solve the problem, and escalated it to technical support. Of course, sods law applied, and the day they contacted me the problem disappeared.... until a few days ago.  I didn't feel like going through the same rigmarole again, so after perusing the YouView website I girded my loins and did a "full maintenance Mode Recovery". This seems to have miraculously cured all the problems, at least for now. Beware that if you do this, although you can keep all your recordings (depending on which option you choose), you will have to basically do a complete re-install from scratch.
    Channel/mux allocation www.dtg.org.uk/industry/dtt_channels.html
    YouView maintenance mode recovery pdf  http://videos.youview.com/support/maintenance_mode​.pdf
    Anyone else?
    Terry

    Tev wrote:
    I've also had a problem with the BT Vision player, (the  BBC Iplayer works perfectly). Although the menus show correctly, none of the films will run, all that happens is a kaleidoscope of pixelations and perhaps a brief burst of garbled sound. 
    Yes, I get that sometimes. It affects all players except BBC Iplayer but powering off for a minute and rebooting normally fixes things.  It seems to happen immediately after upgrades.  I'm on my second YouView box after my first one had to be replaced and it didn't happen on box 1 but does on this new one.
    ---Remember to mark as 'solved' and give stars when you like a post---

  • New bt vision box cuts off and re boots at least 6...

    Any help would be great othis is matter , as title says my new bt vision black box keeps cutting off wether I'm on free view on demand or recordings its just cuts off and reboots up to 10 times in a 24 hour period it's driving me to the point of throwing it away !! I'm on infitity fttc and have steady 39 down 8 up connection speed , no other issued any ideas? Thanks 

    Do you have a black BT Vision box or the new BT YouView box with the big Orange and blue circle at the front?

  • New BT Vision Box delivered out of the blue

    I have had a brand new black BT Vision Box delivered this morning out of the blue(I currently have on of the old silver boxes). The letter indicated that they were issueing everyone with a new box due to features being rolled out and that the silver box will stop working in 28 days. I have an almost full hard drive of programs and films and there is no way of transfering the data accross. They advise us to watch everything before sending the box back in a prepaid envelope.
    As I don't want anything new to be recorded on the old box can I set up my new black box and still watch the recordings on the old box?
    Solved!
    Go to Solution.

    rewsan wrote:
    As I don't want anything new to be recorded on the old box can I set up my new black box and still watch the recordings on the old box?
    Yes you can, but what you would need to do is -
    leave the silver box plugged in to the mains and connected to the hub via the ethernet cable
    then remove the ethernet cable from the silver box and connect this cable to the black box
    switch the black box on and allow it to boot up
    The silver box will then run and allow you to watch your recorded content
    (putting the silver box in to standby is fine, but don't unplug the mains supply)
    -+-No longer a forum member-+-

  • Signal strength finder via black bt vision box

    I have recently changed from sky (could be a big mistake) and have had constant troubles ever since.
    The latest is I am getting pixelation on all tv channels.
    Looking at the online "help" I have checked the aerial connections (all good), Aerial (brand new £50) and pointed in the correct direction. The next item was to use the handy signal strength checker as per BT's instructions. 
    However these do not appear to match what appears on screen.
    You can check your Freeview signal using your Vision+ box, but please be aware that checking your signal will interrupt any recordings that are in progress. You only need to check the signal of one channel in a multiplex to know what signal you'll be getting for the whole multiplex.
    How to check your signal:
    Press the BT Vision button on your remote control.
    DID THIS
    Scroll across to Settings.
    SCROLL ACROSS GOES TO TV SO I SCROLLED DOWN.
    NO "SETTINGS" PAGE SO WENT TO "HELP & SETTINGS"
    Select TV Settings.
    DID THIS
    Select the DTT Signal Strength page.
    NO "DTT SIGNAL STRENGTH" PAGE THE ONLY OPTIONS ARE 1/sCAN FOR CHANNELS, 2/ CHANNEL MANAGEMENT, 3/ TV SHAPE.
    The minimum signal strength and quality you need for a good picture is: 
    Signal Strength - 55% 
    Signal Quality -70%
    Am I going mad ?
    Can anyone help please?
    Solved!
    Go to Solution.

    There is good news and bad news. The good news is that you are not going mad. The bad news is that you have a new version of the software which unfortunately doesn't include a signal strength tool.
    Does your TV have a Freeview tuner? If so, try using signal strength on that.
    Your signal could be too weak or too strong. If it's too weak you may be able to use a booster. If it's too strong you can use an attenuator.

  • New Look BT Vision box - issues or no issues

    (CL's/Mods/Admin - Please keep this thread separate)
    If you are having any issues or indeed no issues, could you please add to this thread. Thanks.
    If it is an issue with upgrading, then refer to this link - Problems installing the New Look BT Vision software update
    To find the information needed -
    Click the BT Vision button on your remote
    Scroll down (4 times) to Help & Settings, scroll right (once), then down (2 button presses or until the settings page is displayed), scroll to the System Information tab and press Select
    for example, LesC's and mine are currently:
    Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
    Application Version Number: 2.37.27 1211301730
    Bootloader 2.4.0 | Pace_DiT7831_05_2B
    Firepool's:
    Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
    Application Version Number: 2.37.27 1211301730
    BootLoader 2.5.0 | Pace_Dit7431_05_2
    borris12's:
    Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
    Application Version Number: 2.37.27 1211301730
    BootLoader 2.5.0 | Pace_DiT7832_05_2B
    StuartRogerson's:
    Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
    Application Version Number: 2.37.27 1211301730
    BootLoader 2.3.0 | Pace_DiT7831_05
    DonDino's:
    Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
    Application Version Number: 2.37.27 1211301730
    Bootloader 2.5.0 | Pace_DiT7431_05_2
    PottyPerson's:
    Middleware Version Number: 4.64.9 rev 1 256 Build: 228900 Dec 6 2012
    Application Version Number: 2.37.27 1211301730
    Bootloader 2.5.0 | Pace_DiT7431_05_1
    AQ's:
    Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
    Application Version Number: 2.37.27 1211301730
    BootLoader 2.3.0 | Pace_DiT7831_05_2
    PaulC's:
    Middleware Version Number: 4.64.9 rev 1 512 Build: 228900 Dec 6 2012
    Application Version Number: 2.37.27 1211301730
    Bootloader 2.5.0 | Pace_DiT7431_05_2
    Timrowlands:
    Middleware Version Number 4.64.9 rev. 1 256 Build 228901 Dec 6 2012
    Application Version Number:  2.37.27 1211301730
    Bootloader 2.5.0 | Pace_DiT7431_05_1
    RobbieF's:
    Middleware Version Number 4.64.9 rev.1 512 Build228900 Dec 6 2012
    Application Version Number:  2.37.27 1211301730
    Bootloader 2.5.0 | Pace_DiT7431_05_3
    So far:
    Pace_DiT7431_05_1
    PP (no issues)
    Tim (issues see his post below)
    Pace_DiT7431_05_2
    firepool (no issues)
    DonDino (random reboot every 2 weeks(ish))
    PaulC (no issues)
    Pace_DiT7431_05_3
    Robbie (no issues)
    Pace_DiT7831_05
    Stu (no issues)
    Pace_DiT7831_05_2
    AQ (no issues)
    Pace_DiT7831_05_2B
    DS (random reboots and remote issue)
    LesC (box switching off, black screen on Sky Sports channels, unresponsive remote, occasional missed recordings)
    Pace_DiT7832_05_2B
    borris12 (unknown issues)
    -+-No longer a forum member-+-

    Hi everyone, I have been following this forum for a long time now but not posted previously.
    2.5.0 Pace_DiT7431_05_1
    Random reboots about twice a week.
    Freeview randomly switches to menu view with a red banner warning that there is no broadband. This banner is only on for a few seconds. This has only started during the last software update.
    Samsung TV will now not recognise the HDMI output without toggling through the AV inputs. Prior to the last couple of software updates you could get round this by switching the vision box on prior to the TV. On the classic software it didn't matter what was switched on first, I could immediately view vision through HDMI. (I'd be interested if anyone else is experiencing this or whether it is just a shortcoming with my TV)

  • Black BT Vision+ box keeps rebooting.

    Our box keeps switching itself off, then going through the start up procedure 3 or 4 times a night for quite a while now. This makes watching anything impossible and very frustrating. We had the update on 09 Sep but it is still rebooting! I have contacted BT re this and waiting for a reply. Has anyone else had this problem?

    Sorry to hear about your problem.
    Please go to Help & Settings, Settings, TV Settings and select Scan for Channels. This should take 3 or 4 minutes. It won't affect any existing or future recordings but will stop any recordings currently in progress, so make sure nothing is being recorded or about to be recorded.
    This may resolve your reboot problem as it causes various internal databases to be rebuilt. Please let us know if it helps.
    BT TV Expert
    I am a BT Employee and an expert on TV queries. I am here to give advice primarily on the BT Vision+ box. Go Here for more info.
    If my post has been helpful, please click on the Ratings star on the left-hand side of the post.

  • New Look Black BT Vision Box - Failure to record a...

    I had my original Silver BT Vision box replaced due to catastrophic failure. I was given the new black BT Vision box as a replacement. Not only does it fail to record programmes as outlined in the posting by StuartH, but it has a habit of re-booting itself.
    When setting up recordings on my original box; of there was a recording conflict, I was able to immediatly resolve the problems by being able to see immediatly which programmes I could choose to record. This is not the case with the new box. When trying to set up recordings for the following week on the new box and a conflict occurs where there are more than two programmes selected I get a red banner across the bottom of the screen telling me that "you can only record two programmes at the same time (VRC001)", without being able to easily find out via the box search system which programmes are in conflict.
    I cannot find any reference to this error code anywhere or fault message anywhere on the internet.
    Has anyone else had this problem?

    Hi Expert_Tech,
    Thanks for the post and welcome to the forum.  Sorry to hear of the problem you are having with your BT Vision service.  I would like to look into this for you.  I will need your details to do this.
    Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • BT Vision Box turns off constantly to reboot. Up t...

    For the last month or more, my BT vision box constantly switches off - Blue Screen, then reboots, taking up to 5 minutes at a time.
    It's impossible to record anything, watching things is annoying as you keep missing scenes while waiting for the reboot, you can't pause anything as it switches off.
    I have called numerous times, and have been given the instructions to restore to factory settings. "It will be the same as having a new box"
    I lost all my recordings (which my 3 year old was gutted as it was all his peppa pigs!!)...and it was worse than ever.
    Yesterday it switched off over 20 times !!
    I have phoned and emailed and not getting a decent response.
    I was given £12.50 as a good will gesture last month, but I would be entitled to that as I didn't receive the service I am paying for. I would happily give that £12.50 back just to have my BT vision working.
    I am told they are updating software, so surely if this is a problem they know about and were aware of, all customers affected should have been prewarned and compensated accordingly !
    Has anyone else had the same problem?
    Thanks

    In February I was persuaded to upgrade to BT Infinity over the phone when they agreed that part of the deal would be to move my phone line 6', i.e. entering the house from the living-room instead of the hall. It took 3 visits from 3 different engineer to get the message across that I was not switching to BT Infinity if they could not move the phone (needed the 2 power sockets). The BT Vision upgrade happened on a Monday during the day I assume and then kept happening for the rest of the evening. There was no information as to whether this was to be expected so I just left it to is own devices. The next moring the third engineer arrived and installed my BT Infinity hub. When I reinstalled my Powerline adaptors they did not 'connect' so I had no Broadband to the vision box but the BT Vision carried on 'upgrading' has been doing so intermittently ever since. I have ignored it for a week while I tried to sort out my Powerline adaptors and today I finally managed that. I was hoping that would solve the issue of the endless upgrading but it hasn't. It has 'upgraded' twice while I've been typing this! I have had no information about this problem, I thought I was alone until I read your post and as you say, if this has been happening to a lot of BT customers - why haven't they told us about it? I'm going to try some of the things suggested and reboot my Vision box and will let you know how I get on. Is there anyone out there who has actually managed to watch TV?

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