BT Vision setup won't work, keep getting Error Mes...
I have just recieved my new BT Vision box, I already had a BT phone and broadband (with BT HomeHub), with no problems in service with them, and thought the offer from BT Vision was great, but now have noticed several people on this forum having problems with their service, some of their problems are similar to mine; my BT Vision setup won't work, it will not start let alone complete the setup process, I keep getting Error Message CO3.
It tells me to check my broadband is working; it is. It tells me to check any Powerline adapters are correctly setup, but I'm not using them, because my broadband hub is close to my TV. It tells me to check my cables are connected; they all are, and it tells me to restart my Hub and Vision+ box which I've done several times and achieved no satisfactory result.
I placed my order on Tue 22 Feb 2011, recieved my equipment on Thu 24 Feb 2011, and was told it would be activated the same day, I only decided to plug it all in and set it up earlier today; Fri 25 Feb 2011. I tried sorting out the problem over the phone earlier, speaking to someone in CustomerCare, and they said it would be activated and working by midnight of 25/02/2011- (before the morning of 26/06/2011), but it isn't.
I will give my BT phone number only to a BT employee who can actually help me, and get things done.
The account and order is in my wife's name, but I am the more technically minded, and less easily stressed individual, so would appreciate any advice or assistance you could give.
P.S. I occasionally, but rarely, have seen other Error Messages such as Error Message CO1.
Hi Nahar-Hewitt,
Thanks for the post and welcome to the forum. I am sorry that you are not yet able to use your BT Vision service.
The C03 error message can indicate that the order on our system has not yet completed. This would explain why your service is not working. Are you still getting this message when trying to use Vision? If so then I can help.
Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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