Bt voyager 2500 router....i cant connect on ichat

Hi All....
I am having a mare. I had a BT Home hub and just could not connect on ichat, although i did very briefly to defcom1....thanks tony!!
I have since, after a struggle managed to get BT to swap the Hub for a BT Voyager2500v.
Lovely router, but i still cant connect with my sister in the cotswolds.....
The error message.........did not respond keeps coming up.
Can anyone help??
Cheers
Richie

Hi shortfatbackrat,
Are both set up the same with UPnP ?
It does sound like something at her end.
It might be her iChat does think it is still in another conference.
She should Quit iChat and restart it and see if that clears it.
She should also try a computer shut down to see if that works.
Failing that she should shut down the computers and cut power to the 2500 for about 10 secs and then restart it.
When it has come up that it has reconnected properly she should then restart the computer and iChat.
If that does not work she should delete com.apple.ichat.AIM.plist
This is in Users/(her account)/Library/Preferences and restart iChat.
If that does not work she should find out if it her Mac User Account or not.
She should use or create a new Mac user on her computer and set up ichat exactly as it is now (Same screen name).
9:10 PM Tuesday; July 17, 2007

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So I have a driving me crazy problem, which I have tried MS Support, Netgear Support and Demon Support, so now I am asking the masses.
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