BT Web address help screws up local name resolutio...

I discovered that since the move to BT Infinity, my nightly NAS backup has been failing.
It's an rsync job backing up from one qnap NAS to another.  The destination NAS is named in the rynsc job setup.  Ater much faffing I found that the name was resolving completely elsewhere.  After much more faffing I located BT web address help sending back the "duff" IP address.
Am I right in thinking that if the DNS sent back a domain unkown message, then the NAS would have tried (and succeeded) to resolve the name locally.
Can anyone who actually knows about networking confirm this?  It doesn't seem terribly useful for BT web address help to do this.  I've opted out and I think I have got my local name resolution working again.  Tonight's backup will tell.
Thanks
Graham

Web address help will upset quite a few things, so its best to stay opted out.
If it still fails tonight, then let me know, and I may have a few other suggestions.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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