BT website tells me it doesn't recognise my number...

I am interested in BT and have tried to make an enquiry through the website, however I keep getting a message that my telephone number is not recognised, even though I have telephone and broadband through BT.  
I contacted BT last week about the problem through the on-line chat faciility and I was called by someone who couldn't help me at all but asked me to complete a customer survey before he would put me through to someone who could help me.  The second person could not help me either, and I was finally put through to a third department.  I had to explain the issue 3 times, as there was obviously no communication between each of the operatives.  The person I spoke to last said that my phone number wasn't stored correctly in BT's system, and it would take up to 48 hours to get the system corrected.  That was a week ago and I am still getting the same error message.  I have absolutely no wish to spend another half an hour or so on the phone, being passed from one person to another, trying to explain a problem to someone I have difficulty understanding.  I give up!  I am obviously not destined to find out what services I can receive on BT TV.

Hi Lizmk
Sorry to read you have had problems getting help with this.
Please send us an email using the contact us form in my profile (in the section 'About Me') and I can have this investigated for you.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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