BT Wifi with FON signal lost

Hi all, forgive me if this has already been answered. I have a BT home hub 3 and am opted in with bt wifi with fon. It has been working fine since I started, however the last few days, the signal has just disappeared from my home. I don't always have the modem on, and sometimes if I want to quickly search for something online on my phone, I would just get connected to wifi with fon straight away, however the last few days this no longer works.
If I have the modem on, wifi with fon shows up and I can connect. It's just when I turn it off, so too does the fon which is both strange and annoying as it has never done that before. I have tried a hard reset on the hub, reinstalled the wifi app and have also opted out and opted straight back in. I am aware that apparantely it takes a couple of days to 'reactivate', yet also noticed some people saying they had waited months and still nothing.
I also noticed when I first went to opt out, it showed 0 zero, but when I opted in, it then showed "unlimited". However when I left and checked the status again, it then showed 0 again [which I have no idea what that is]
Any help would be greatly appreciated.
Solved!
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Presumably when you mention the modem you are referring to the Homehub. If that is the case you should just leave the Homehub switched on 24/7 for best results.
You must have your Homehub turned on for the BTWifi - Fon signal to be transmitted. If you have been able to connect to BTWifi-Fon with your Homehub turned off you have probably been connecting to a neighbours BTWifi signal. It may be that the neighbour's Homehub is now no longer transmitting for any number of reasons hence the reason you can not now see it.
If you are at home do you have a particular reason why you use the BTWifi-Fon network and not your own wireless network that is broadcast from your Homehub.

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Meerkatdawg wrote:
Hi. I have a Home Hub 4 which I received in a previous property about 4 months ago. At the time I opted out of Fon and the signal disappeared from the vicinity. Follwing this we moved to a new house. No problem for a while and then about a week ago, the wifi with Fon reappeared. I've tried resetting the Home Hub, unplugging it etc and it refuses to disappear. Using software I can see two dual bands for my router and two for Fon. Why has this come back on and how should I get rid of it? Thanks for your help.
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BT wifi & BT Wifi with Fon connection issue

in the last 5 days I've had issues connecting to BT Wifi and BT Wifi with Fon. I'm connecting using an iPhone and iPad so when I use the BT Wifi app for logging in it constantly says check details (which are correct) and then it will connect but then log off and won't connect for ages. It will sometimes connect one device but not the other.
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Hi Gioabb,
Welcome to the forum.
Can I just check, is this problem happening with several hotspots or just the one?
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Stephanie
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If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Why is BT wifi with fon so slow?

Why is my BT wifi with fon so slow? Normally it works ok and is fast but then it suddenly starts to drag and nothing ever loads, the connection always dropping and it says "Limited Access" with a little yellow triangle. This happens mainly in evenings and afternoons.

terrorangel99 wrote:
Why is my BT wifi with fon so slow? Normally it works ok and is fast but then it suddenly starts to drag and nothing ever loads, the connection always dropping and it says "Limited Access" with a little yellow triangle. This happens mainly in evenings and afternoons.
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Just login to get started, and the BT Wi-fi app will automatically connect you to the UK’s largest wi-fi network whenever you're in range . **IMPORTANT: TO ACCESS BT WI-FI YOU MUST USE YOUR BT ID, @BTINTERNET.COM OR @BTCONNECT.COM EMAIL ADDRESS. THIS WAS SENT TO YOU IN YOUR ORDER CONFIRMATION EMAIL*
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Other users/devices using my bt wifi with fon?

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If you want to give someone access on a compatible device, using the BT WiFi app and entering the password yourself privately should keep it secret.
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Hey everyone,
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Solved!
Go to Solution.

Hi Everyone,
Please keep it friendly.
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Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Wifi with FON query

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benny wrote:
thanks for the info. ive read about gettinga VPN connection when using BT FON
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Can't use private wifi or ethernet but Wifi with F...

Hi
We've had a Homehub3 for two years now with no problems. Last week there was a day's electricity power down locally for maintenance and when the power came back on the internet connection was broken. No wifi or ethernet worked but I could connect fine through all our devices via wifi with FON.
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BT spent an hour and a half with me trying to resolve this before sending me a replacement Homehub 3. We received this yesterday, plugged it in and connected the various wifi devices. The situation is almost the same except one ipad does connect directly through the private wifi network (the other doesn't), and one iphone also does (again, the other doesn't). Nothing works through ethernet, but again, everything works via wifi with FON.
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Solved!
Go to Solution.

Thanks for the response.
I did the pin in the back/factory reset four times with no joy on the previous hub and deleted all connections. I can give it a try with the new hub that has arrived to see if that makes a difference but as it's a totally different and new hub I don't think that will make a difference as all of the connections were new anyway.
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I haven't reset the powerline hubs so can look into that.
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Jules

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