BT Wifi woes : Bt Id and App Compatability

BT Wifi looks really appealing if I can make it work. I have two problems:
1) The latest version of the BT Wifi app claims not to be compatible with my Android device, although a previous version did at least install. I tried deleting and reinstalling, so Google Play now tells me it is installed but not compatible, whereas the device thinks it is not installed at all. I can get a log-in page via a browser but then hit the second problem.
2) Because I became a BT Broadband customer after 2013, I need a primary email id to log on. But because I was already a customer for other BT products before 2013, my BT Id is not an email address. I have created a BT email address, but I cannot log on with either my (non-email) BT ID or my (non-ID) BT email.
I don't expect a quick solution, but can anyone tell me whether BT know these problems exist? How do we request to get notified when they get fixed?
Many thanks for any assistance.
  Nigel.

cantoris wrote:
BT Wifi looks really appealing if I can make it work. I have two problems:
1) The latest version of the BT Wifi app claims not to be compatible with my Android device, although a previous version did at least install. I tried deleting and reinstalling, so Google Play now tells me it is installed but not compatible, whereas the device thinks it is not installed at all. I can get a log-in page via a browser but then hit the second problem.
2) Because I became a BT Broadband customer after 2013, I need a primary email id to log on. But because I was already a customer for other BT products before 2013, my BT Id is not an email address. I have created a BT email address, but I cannot log on with either my (non-email) BT ID or my (non-ID) BT email.
I don't expect a quick solution, but can anyone tell me whether BT know these problems exist? How do we request to get notified when they get fixed?
Many thanks for any assistance.
  Nigel.
When you became a broadband customer you should have been given a Primary Email Address and password.
It is these that you use to login to BT Wi-Fi.
I assume you have not been migrated to BT Mail.

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