BT Yahoo! Account Not Created

I have a problem with my BT Yahoo account and was wondering whether anybody else is experiencing the same problem?
To start at the beginning, I migrated from Plusnet fibre to Infinity 2 which was activated on 11th May. The migration went smoothly, no engineer required. However, I have been waiting ever since for my BT Yahoo email account to be activated, when I try and login I get an 'Invalid email' error and if I try sending an email to my @btinternet.com account it bounces back with a user not known message. I know that the email and password are OK because I can use them to login into BT Openzone/BT FON without a problem.
I've have been talking to the "helpdesk" for several days but don't really seem to be getting anywhere because you can't actually talk to someone who can make something happen. The feedback I'm getting is that there is a problem with the Yahoo servers that has been preventing new user accounts from being created, and that this is affected 'thousands' of other customers. There doesn't appear to be any timetable for resolving this. The question is considering the time this is taking to resolve, 10 days so far, and the fact this is allegedly affecting other customers, does anybody else have the same problem because it's not being talked about on various forums?
Starting to wish I hadn't left Plusnet now as I have had to pay for a separate email service to allow me to send and receive my email.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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