BT Yahoo mail emails disappearing every night

Hi,
Every night all the emails in my BT Yahoo Mail inbox are disappearing! I thought nothing of it for a few days due to the email i had received about migrations however after a week i got Yahoo to restore my mailbox to 7 days and then that night all my emails disappeared again! 
I have lost lots of important emails and need to get these back HELP!!!! 
All mail folders, sent items, deleted items remain unaffected. I am only accessing email via the BT Yahoo webmail interface.
IT SUPPORT TECHNICIAN - Comptia A+ Certified, MTA Qualified and MTSC qualified

Entrusting your only copies of important data to the competence of a mass market cloud provider such as BT and their partners, is not a strategy I could recommend.
I would urge you to swop to pop3/smtp using an email client such as MSOutlook or open source Thunderbird or similar, and keep your email store on your own machine (and back it up to external media regularly)
The BT email system is not in a good state at the moment and has been like that for a few years now - at least since 2011 with Yahoo, and Critical Path/Openwave don't seem to be doing much better. Basically they cannot be trusted to look after your data, and they aren't even contractually obliged to do so.
As for getting your email back - BT may or may not be able to help you, but you are not the only one to lose mail at the moment. Best of luck.
Personally I have all my BT acounts set to forward any mail immediately to a 3rd party provider, and I moved away from BT for important mail a few years ago because I didn't want to lose important data.

Similar Messages

  • Yahoo mail folders disappeared

    On ipad with yahoo mail account, all my yahoo folders such as the sent folder and folders I created disappeared after I also set up a yahoo mail account on my iphone.  I have iCloud mail on for ipad and iphone.  ipad is new ipad with ios 5.1.1 and iphone is 4s with 5.1.1.  Note that earlier I said the 4s had ios 5.1 but I installed the update to 5.1.1.

    I had the same problem and found a solution on another forum.  Above the column heading line is a line with icons starting with the "Compose Message".  The second icon from the right should be the one to "Switch View".  Hover over it to verify.  From the dropdown menu select "Page by Page (Classic)" option.  Click "Ok" to confirm.  Using the same dropdown , switch back to your original view option.  The date column should have been restored,  I tried doing this through the Options>Mail Options dropdown a the top of the page without success; so, don' t bother trying it that way.
    Good Luck!

  • Email deletes every night

    Just bought the iPhone 6 plus, but this has been happening since the OS update in Sept. All of the emails in my inbox delete every night. I have the setting so that my deleted emails will permanently delete after 30 days in the Trash, but this is every email every night even though I don't delete them from the Inbox. They do seem to go into Trash but then I have to search all of Trash to find the ones I did not want deleted. I could flag them before they delete so that I could find them easier in Trash, but I'd rather switch to an Android if that's what I have to do. My email is now an imap. It is not a Microsoft Exchange server nor an Outlook ap; I own my own URL so it is direct through them. I don't have any email issues when using other devices like desktop PC. Thanks for any help.

    Hello valertinker,
    You may want to contact our Account Security team if you're concerned about the security of your Apple ID.
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Cheers,
    Allen

  • Mail: emails disappear once opened from Alert Banner

    For some unknown reason emails which I've opened directly from the alert notification banner then disappear completely from my inbox, the trash folder or any related Sent messages. This has only just started happening; am wondering if it's coincident with a recent update installation but can't be certain.

    Hi,
    In the main window of Messages do you keep some chats there all the time ?
    If so are these all blank chats ?
    Go to the Font Book (Open the Font Book App)
    Scroll to the bottom of th list and check th AppleGothic Font is ON (not disabled), is not duplicated and Validates (File Menu)
    7:45 pm      Tuesday; February 3, 2015
    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • Apple mail inbox disappears every time I tab back to it

    I have two monitors and I hate the new Mail. Mostly because I can't open a window and drag it to the other screen. But my big problem is that I use command tab to move from app to app and every time I tab back to mail, nothing is visible. I have to go to window: inbox. Then I can see the inbox again. Also, it's the only program that when I am on it, the left hand screen goes black. I took "spaces" off, but there must be some other pref on that I don't know about. OS 10.10.2. Mail 8.2 on Mac Pro.

    Does the same thing happen with only one display connected?

  • My yahoo.mail email window has spontaneously minimized, thus making it impossible to read without a magnifying glass......how can I restore the original format?

    The email display has "shrunk" into the upper left corner of the window. I can view the same email info without any problems with Safari. I prefer the Firefox server/format, so I would really appreciate any help in resolving this issue. Thanks

    Please update to Firefox 32 ([[Update Firefox to the latest version]]) and then try reading [[Font size and zoom - increase the size of web pages]]

  • TS2475 My icons on th bottom of screen on my yahoo mail have disappeared?!?!

    I Was checking my emails on my iPod touch.. I was about to erase a few when I realized the icons on the bottom which you can choose to delete or send to spam or flag were gone. I know I can delete by just swiping to the right of the email but I don't know what might if happened to the icons on the bottom?!?!?

    I assume you mean file and folder icons on the Desktop and not the disk icons.
    If so, what you could do is open a Finder window to
    <user home folder>/Desktop/
    If those files and folder are still on your Desktop but somehow off the screen, they should show up there in the Finder window showing your Desktop folder.
    If they can be seen there, move them to a new location, such as a new folder in your Documents folder. Then, move them from there back onto your Desktop.

  • Yahoo mail icon

    Hello all, I wanted to ask if anyone else had this problem or knows of a solution for it: 
    When I reboot my Bold 9650, the little purple Yahoo mail icon disappears EVERY TIME?!? When it happens I can go to set up; email accounts; delete my Yahoo email; and then re-add it and I would get the little purple Y icon over the standard email icon on my phone....HOWEVER this past week when I do that I can't get my little purple Y icon to show back up.
    I know is not exclusive to the Bold 9650 because I had a Pearl Flip 8330 and everytime I would have to re-boot (or do a battery pull) I would lose the icon on that phone too.
    I know this isn't mission critical for most people but it matters to me! Thanks in advance for your replies!

    firstlady09 wrote:
    This is currently a known issue. I have provided you with a work around until the issue is resolved. Here are the steps below:
    Back up the BlackBerry Bold 9000 smartphone using the BlackBerry® Desktop Manager software.
    Wipe the BlackBerry Bold 9000 smartphone.
    Perform a selective restore of the customer's important data using the BlackBerry Desktop Manager software. 
    Hope this helps!
    Okay, how do you do a 'wipe'? When my Pearl Flip 8330 crashed I did move my data from the backup files using desktop software but I never did a complete 'wipe' before....
    Thanks for your help!

  • Why must I re-enter my password on almost every yahoo mail action.

    In Yahoo Mail Classic about every 1-2 actions, reply, send or open in a new tab, I am required to re-enter my password. When I re-enter my password, if I am sending or forwarding, I lose what I have entered and get a blank new email. This only happens in FireFox. When using Explorer I have no re-enter password requests. I don't have any passwords saved in anything. I use clear history and cookies when closed. I am using 13.0.1.

    Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
    Note: ''This will temporarily log you out of all sites you're logged in to.''
    To clear cache and cookies do the following:
    #Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
    #Under "Time range to clear", select "Everything".
    #Now, click the arrow next to Details to toggle the Details list active.
    #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
    #Now click the ''Clear now'' button.
    Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
    Did this fix your problems? Please report back to us!

  • I want to correct my email address for yahoo mail

    Yahoo mail email address is incorrect...how do I change it???

    The instructions to do so are provided in the article you asked this question from, but require correctly answering two of the security questions. If you can't do that, you need to ask Apple to reset the questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    (103840)

  • I use Yahoo mail. It requires Java which I cannot activate. must thus use "Clasic" with important features missing.

    Because my Acer computer with Vista crashed twice, I changed from Thunderbird to Yahoo mail <[email protected]> (I live in Canada so why the "uk", I do not know). I upgraded Firefox to version 4. For the past week I am told that I must activate my Java and am told how to do this. I do what I am told, starting with the "Tools" menu - and then on from there. It does not work, I continue to receive the same message. To use Yahoo without Java I must apparently use the Classic Yahoo. This Classic program is very awkward and inconvenient.
    What, if anything, can I do please?

    Because my Acer computer with Vista crashed twice, I changed from Thunderbird to Yahoo mail <[email protected]> (I live in Canada so why the "uk", I do not know). I upgraded Firefox to version 4. For the past week I am told that I must activate my Java and am told how to do this. I do what I am told, starting with the "Tools" menu - and then on from there. It does not work, I continue to receive the same message. To use Yahoo without Java I must apparently use the Classic Yahoo. This Classic program is very awkward and inconvenient.
    What, if anything, can I do please?

  • I have a 15 year old account in Yahoo Mail I need to move to my local drive? How to..?

    I have 15 years of emails on Yahoo Mail I'm trying desperately to migrate to my local drives. Everytime I attempt to use Thunderbird in IMAP mode to download them it fails; everytime I attempt to use Thunderbird in POP mode, it fails. What am I doing wrong to achieve this goal with Thunderbird? I am getting desperate.. please advise. These Yahoo Mail emails cover more than one half of my entire career as an IT professional - and I can't even do this simple task. I'm beginning to question MY abilities as a professional. Sometimes we all need help.. and I need yours now. Thanks in advance...
    Thunderbird gets through about 40,507 emails - then just freezes; no errors; no interfaces disconnect (menus still work, etc.) but Task Manager says NOT RESPONDING? Yes I can gracefully exit Thunderbird and reenter Thunderbird to the same place ONLY? Weird.. I'm sure I have it setup wrong so I probably only need some guidance in setting it up as an INDUSTRIAL GRADE archiver which I know it was not meant to be.

    move them to different folders on yahoo using webmail.
    then you start Tbird and have your Yahoo-account set up as IMAP.
    one by one you subscribe to those folders, when one is downloaded move them to local folders. compact the old folder and subscribe to the next one.

  • Cannot print yahoo mail on wireless printer.

    I have HP wireless printer. It prints out my documents, etc but will not print my yahoo mail
    == This happened ==
    Every time Firefox opened

    The printer's IP address likely changed when you changed you router (even if the SSID and password are the same).
    From the remote computers do this:
    1. Click "Start" button --> Printers and Faxes.
    2. Choose the printer and click "Delete printer"
    3. Under Printer Tasks, click "Add a Printer" and follow the prompts to re-add the printer (you likely did this during the original setup).
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HT1277 I have my yahoo mail as my mail account on my mac mini.   While I am reading my emails, I keep having to give my  yahoo password and "sign in" every few minutes.   What is going on?

    I have my yahoo mail as my mail account on my mac mini.  While I am reading my emails, I keep having to give my yahoo password and "sign in" every few minutes.   What is going on?

    Network errors can cause the password dialog.
    The correct answer to a Mail.app password dialog is almost always cancel, too.

  • I resaved a draft email in yahoo mail on my ipod touch and it just disappeared - how do I get it back? And why did this happen?

    I resaved a draft email in yahoo mail on my ipod touch and it just disappeared - how do I get it back? And why did this happen?

    You should really read the manual.
    "How do you restore from backup? "
    Restore.  When given the choice, choose to use backup.
    "And how can I check to see if the pics and videos are on my computer somewhere first??"
    They would only be where you put them.  What program did you use to import them?  Pics/vids taken with ipod are not part of the sync process at all.  You should be importing them just as you would with any digital camera.
    If you did not import them, then they are not on your computer.

Maybe you are looking for