BT/Yahoo Mail on Android Devices

I am having real trouble with my two andropid devices connecting to email. An HTC One and a first edition Nexus 7. Everyuthing has been fine till recently when my username and password are not being recognised even though I know they are correct.
I have deleted my account on a first edition Nexus 7 and followed the instructions to the letter provided by BT in relation to setting up for BT mail.
When I try to Valitdate the settings on the server I get an error stating Couldn't finish ....Couldn't open connection to the server
My email account is still BTYahoo and has not been migrated to BT
Anybody any ideas

Hi jandecampbell,
Welcome and thanks for posting. Does this post help? Let us know how you get on.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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If you mean that it's ridiculous that iCloud email doesn't function in all the same ways that GMAIL functions (mind you, that has JACK CRAP to do with Samsung and your point would be completely moot [that means that the point you were trying to make no longer applies because the facts or circumstances are different from when or what you asked]), why should it? They are different email products with different kinds of users in mind. Just like Yahoo Mail offers some of those features but charges you, where IC and GM do not charge you. Or for example where IC uses open standards for its integrated calendar notes and email offerings where GM had to steal active sync from Microsoft to rip off exchange and got caught,messing up lots of people's accounts. Or AOL for example...good luck doing any sort of clean import or export of contacts. Or Microsoft (Hotmail) who stole Apple's business model (again) by moving to a single sign on for email and the rest of their services like apps, as did google (Apple's mobile AND desktop OSapps along with email messaging and backup services using a single username and password to provide GUARANTEED VIRUS FREE applications). Or how Microsoft's tile features look exactly like AOL's interface did 20 years ago.
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Samsung uses Android. Do the research and you'll find out how EVERYTHING android started out with was directly stolen by google employees WHO WERE EXECUTIVES AT APPLE AND HAD DIRECT ACCESS TO THE TECHNOLOGIES THAT THEY STOLE.
But I digress. Samsung makes phones. They don't make the most popular and most profitable mobile OS in existence. They don't make a platform that CURRENTLY gives its users to over a BILLION ready right now to use applications that are GUARANTEED to be virus free and are required to follow standards before they can be published. Samsung does not make a cloud environment that that makes your most used and most important data available to you whenever wherever you need it. Samsung does not have more than 300 stores in the world where you can walk in and someone who has been trained by Samsung, who grew up using and loving Samsung products is waiting to help you all the live long day, just you, until your issues can be reasonably solved (reasonably, this means within policy limits, you don't get a free brand new one just because you think you should have one...try that at your ford dealership and see how fast they throw you out on your ear). Those stores where they will introduce you to and teach you the basics of your device before you even leave, and with a smile because they love doing it. Samsung doesn't even make the most repairable phone on the market today (more repairable means faster easier cheaper repairs when they are needed). Samsung doesn't stick to well tested modules in their devices. Cutting edge features are great, but how do they benefit you when they crash your phone all the time because they are basically experimental parts? Samsung did not completely revolutionize computing, mobile telephones, the entire music industry, tablet computing (or create devices that 2 year olds can use...easily...or that allow autistic children to finally be able to relate to the world around them, or provide LITERALLY a VOICE to severely developmentally disabled people who can't speak but can take their iPads to McDonalds or a gillion other places and speak by using pictures), educational publishing, or scientific research. Samsung didn't INVENT the culture that allows brilliant programmers, coders, chip monkey and artists to be more casual at work, and thus more productive.
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Be honest, does it hurt when you think?

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I previously had an htc incredible and that phone did not have that feature. My e-mails were being checked at an interval that I could select, but not pushed.
What this email gateway does is (as I understand it): 1) your phone sends your credentials to the gateway server where they are stored, 2) the server connects to yahoo mail servers with your credentials, and 3) whenever there is a new message, the gateway server retrieves and pushes it to your phone, in other words it pretty much acts as the middle man that has a notification capability. The gateway server only accesses your inbox folder and it only does incoming services. For other things such as sending messages or checking other folders, your phone connects to yahoo mail servers directly. My incredible on the other hand used to connect to yahoo mail servers directly for everything including inbox access and unfortunately those servers do not have the push capability to mobile devices.
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I ended up with a blank inbox that couldn't download any of the messages. Then I removed the yahoo account and tried to readd. Now I get the "Fetching mailbox failed, retrying. . ." error and sometimes it retries for up to a half hour (until I manually stop it) or sometimes it says "Unable to connect to server" after a couple of minutes.
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Works without a glitch, push enabled
2) Try the original email account with wrong password:
Gives a credential error, so password authentication is not the problem
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I called Verizon support the other day and finally talked to a level 2 rep after having to do the restart, take battery out and all that nonsense. It took them a while to understand the actual situation. It's not their fault really, my problem is complicated and a level 2 rep simply does not have that kind of knowledge. They tried to connect me to Samsung representatives, which was a waste of time, because there is nothing wrong with the hardware as it works with a different yahoo account with no problems, and it also works when connecting to yahoo directly. After spending two and a half hours on the phone, and after the rep talked to her supervisor and the samsung reps to learn more about the verizon gateway server, she finally told me I was right about the issue, and assured me that they would fix it and call me within two hours.
It has been two days, I haven't heard a thing.
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I know there is at least one person at Verizon who manages the gateway server, but the question is how can anyone contact him???
Verizon keeps offering these new services that are really cool for the most part, but their support system is very disconnected from their engineers/technical staff. The customer service is unable to fix problems other than billing issues, and their answer for everything else is to "take the battery out and restart the phone".
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UPDATE:
After waiting for about ten days, I tried setting up my e-mail the regular way (by selecting yahoo mail) again yesterday. To my surprise, it went through without a glitch. I guess the cache of the gateway server must have been reset.
I have been enjoying push for yahoo mail for the last 24 hours again. But I just noticed now, that the problems might be starting again. There are recent e-mails that don't show up on my phone, but do through yahoo's web mail page. When I select "refresh" through the menu on the phone, I see the circle in the top corner spinning for as long as I wait, but the e-mails don't get downloaded. That is exactly how my problems had started in the first place. I will give it the benefit of the doubt and wait and hope that it fixes itself.
There might be a compatibility problem with yahoo servers and the verizon email gateway because I have two gmail accounts set up with the stock e-mail the same way, both using verizon's gateway server for push, and they have both been working with no problems for almost a month. (Even though sometimes the "push" is delayed by up to 5-10 min, most of the time it is within a couple of minutes and that's fine, I'm not that picky) And when I do "refresh", ti only takes a few seconds to complete the request.
And I still haven't heard anything from Verizon.

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