BT Youview+ Box questions

I need a new PVR, would be grateful for help on BT's latest box...
Can you get Youtube on it?
Does downloading BBC Iplayer, Youtube, count towards my monthly Broadband usage?
If I record programs via aerial and Freeview tuner in the box, they will then be sitting on the box's hard drive. Is there any way to move them off the hard drive to an external device e.g. USB stick, to archive them?
Does engineer install box or self-install?
Never had a BT TV product before - thinking of £5 per month TV Essential package 12 months contract. £35 activation charge and I think £6.95 p&p for the box. Am currently on Standard Broadband but changing to Infinity when engineer arrives in January.
Thanks for any advice.
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happyflea wrote:
I need a new PVR, would be grateful for help on BT's latest box...
Can you get Youtube on it?
No.
Does downloading BBC Iplayer, Youtube, count towards my monthly Broadband usage?
No. Data used by the BT Youview box does not count towards a BT Broadband monthly allowance.
If I record programs via aerial and Freeview tuner in the box, they will then be sitting on the box's hard drive. Is there any way to move them off the hard drive to an external device e.g. USB stick, to archive them?
No. The content providers are very keen to protect their material and modern PVR's are becoming more and more locked down. The USB slot is only used for an external keyboard as far as I can remember.
Does engineer install box or self-install?
Normally self-install. Three input cables - power, TV aerial, and ethernet from BTHomeHub. Two output cables - HDMI or SCART to TV, and optional aerial pass-through to TV.
If you need some help or would like a long ethernet cable installed then you can ask for a BT TV engineer installation. I believe it is normally £35. If you need a TV aerial installed it costs a separate £120 and requires a separate appointment by a partner of BT.
Never had a BT TV product before - thinking of £5 per month TV Essential package 12 months contract. £35 activation charge and I think £6.95 p&p for the box. Am currently on Standard Broadband but changing to Infinity when engineer arrives in January.
If you wait until after Infinity is activated the BT web pages should then show the correct BT TV services and offers available to your home with Infinity.
If you would rather get Infinity and BT TV activated at the same time so the contract start dates line up you might be able to add BT TV to an existing Infinity order. That might also mean you get a BT TV engineer installation for free if required as one engineer will probably set up the lot if notified in advance.
If you are not sure about needing TV Entertainment then starting off on TV Essential is not a bad idea as you can always upgrade at any time later. BT are always happy to take more money off you! You can still add the free BT Sport Infinity multicast channels to TV Essential.

Similar Messages

Quick question re Infinity upgrade / YouView box

Been with BT for TV and broadband for several years. Until recently we were using silver TV box but a few weeks ago we upgraded to Infinity and received what we assumed was the most up-to-date TV box. Since discovered it's not (it's a H3 box).
Is there a way of getting a G4 box at no extra cost? Or is this another case of companies like BT treating loyal customers like second class ones compared with new customers (who I believe do receive the new G4 box)?
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For those who were still on the silver BT Vision+ boxes there were three main options.
(1) Take up BT of the offer of a free BT Youview+ box.
Pros:
The box was free.
Any customers on an old TV PAYG package could stay on it with no fixed monthly costs.
Coms:
The BT Youview+ box was only the 3rd generation one and not the latest fourth generation.
You had to commit to BT Broadband for another 18 months.
Any current broadband or calls discounts would still end as originally stated.
(2) Start a new BT TV contract in the normal manner.
Pros:
You got the latest fourth generation BT Youview+ box.
You only have to commit to BT TV for 12 months.
You could negotiate a new BT Broadband contract possibly with new discounts either now or once the oroginal minimum term was completed.
Cons:
The BT Youview+ box cost £35.
The new BT TV subscription cost at least £5 per month.
(3) Let the BT TV service end.
Pros:
Saved any TV costs.
No change to your current BT broadband contract.
Cons:
You've got no BT TV service and can't even use the old silver box as a Freeview PVR.
It sounds as though you chose (1). Some others chose (2) or (3).
No such thing as a totally free lunch!

BT to give free HD Youview box to new customers fr...

http://www.btplc.com/News/Articles/Showarticle.cfm?ArticleID=4EE9DE54-23A8-4655-A90B-9E83E0DB2B47
BT offers YouView box worth £299 for free
BT has announced today that it will offer a free YouView set top box* with no TV subscription to new BT Infinity customers. Broadband customers not in an Infinity enabled area will also be able to get a free YouView box* when they subscribe to TV Essential, starting at £4/month. Both offer a massive saving on the retail price of the YouView set top box, which is priced at £299 at retailers across the country.
With YouView from BT customers can enjoy:
• More than 100 digital TV and radio channels
• Seven day catch-up TV allowing customers to scroll back and catch up across all the channels from the BBC, ITV, Channel 4 and Channel 5.
• On-demand content from BBC iPlayer, ITV player, 4OD, Demand5, Milkshake and NowTV with more content providers on the way
• Access to BT Vision, the largest library of video on-demand on YouView, with over five thousand programmes, including blockbuster and classic films, the best UK and US TV shows, kids shows, sports and the only place where you can find the latest HD films and music videos on YouView.
• Self-install YouView HUMAX box – customers with BT broadband can be up and running as soon as it arrives
• BT’s YouView box comes with 500Gb hard drive, able to store up to 300 hours of SD TV or around 125 hours of HD TV
• All of this with market leading broadband, up to 8x faster than the UK average**
YouView from BT will be available with all of BT’s TV and broadband packages and will launch on 26 October. Existing customers can also upgrade to YouView for £49 ***.
Customers who register their interest in YouView in advance (with no obligation) at www.bt.com/youview will have the opportunity to be first to place their order for YouView, during an exclusive window between October 19-26. These customers will be sent an e-mail invitation with a link to a special web site.

Hi guys,
I'll lock this thread so we can keep the discussion about this announcement all in the same place
Stephanie
Stephanie
BTCare Community Manager
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Can I Watch BT Sport On My BT Youview Box WITHOUT ...

Hi
I hope I have a simple question that has a simple answer!
I have a recently supplied by BT Youview box(Humax I believe). BT line rental and BT Broadband as well. I am in an area that does NOT get Affinity.
Can I get BT Sport on my Youview box? If so, how do I go about it?
I used the online chat assistant(32 minute wait) and the person there said I could-but as we got further in to the conversation she said she didn't know how to enable it as she was actaully from the billing department and didn't know how to do it :-( She said she'd pass me on to their techincal people to help me and she'd call me straight away. She did this and asked me to close ALL BT windows on my computer before she could pass me on. I did this. Only to find I had been put in a queue for some Bt helpline :-( After 38 minutes of being told BT were very busy, but that they would get to my call as soon as possible-the call simply disconnected. Grrrrrrrrrrrrrrrr, not sure why they treat customers like that but it certainly makes you think twice about migrating to SKY :-(
Anyway, I've spent ages on the phone and the computer trying to enable BT Sport without success. All I really want to know is: can I have BT Sport on my recently supplied BT Youview box with BT Broadband on a BT line? If I can, how do I do it? If not, will it be available to me any time soon?
I hope I have given enough info to help answer this simple question but if not PLEASE don't hesitate to ask for more detail.
Many, many thanks to anyone that can help clear up this frustrating issue for me :-)
Heraldic

Thanks for that. The thought of trying to get back through to BT again fills me full of dread :-( I think I'll pass on that and give up hope.
Thanks again for the help.
Telboy62 wrote:
You would really have to speak to BT about that. (sorry).They would have to release you from your current contract and restart you with a BT vision box.
My fear is that they would charge you for the Youview box you currently have as it only becomes "your" box after you have completed a 1 year contract.

Do I need YouView box for BT Sport

Hi. I have just signed up to BTSport and Infinity and received Youview box. At present I don't see BT Sport channels but I suspect I haven't yet been setup for it (4th Feb apparently).
My question is simple do I actually need the Youview box? - more clutter ! - On my Samsung SmartTV I have all the Freeeview and on-demand channels anyway and I also see Freeview channels for BT Sport 1 and 2 so is it possible to ditch it and just use the TV ?
ps - how do you change the colour hue on it - its much to rich and bright out of the box?
Thanks

You need something to stream the sports channel. The youview box is the best way (also allows it in hd if you pay for HD), but you can also use laptop or Chromecast if you don't want another box. There is talk of a smart TV app but I think this is a bit down the list of improvements at the moment so don't expect anything this year...
The freeview sports channels have gone (BT 2 has already ceased transmitting and 1 is due to stop about June), there is no option to sign up for these anyway without the old vision box as you need the cam slot (not to mention BT don't accept sign up anymore). They were always just a short term option until the bb coverage was at an acceptable level.

Loss of Youview box to TV connection

My Youview box frequently loses connection to my tv. Generally it works normally but it will often lose sound and picture and a "nosignal"message will appear on my tv screen. This may last for anything from a few seconds to half an hour or more. it will eventually rectify itself and work normally again. On some occasions it will lose partial connection and just show a faint picture with no sound. My hdmi connections are secure and as far as I can tell there is no fault with my tv.

welcome to the forum -
a few questions.
the no signal message - can you confirm that is one generated by the TV rather than a Youview error message that is being displayed on the TV screen ? (A youview error message ought to have an error code )
when the problem occues have you noticed the Youview box getting hot ?

Do I still need a Youview box?

Maybe a slightly strange question for this forum but I have just bought my first Smart TV and am wondering what the benefits of keeping the BT TV contract are. From what I can tell, the main difference between the box and my TV functions is being able to record one programme and watch something different. I currently have the older black BT Vision box so guess an upgrade is in order if I stick with it.
Can anyone offer any pointers on what else the box has to offer - picture quality, apps, BT Sport (can I get the app directly on my TV?). Any thoughts welcome.

You can get BT Sport on a YouView box if you are on an appropriate BT TV package and if your line is suitable. You would have to check on the BT Sport web page to find that out.
The YouView box has built-in Freeview HD tuners, so it can receive and record HD channels. YouView also has some add-on players. These may or may not also be available on your smart TV.

BT Homehub 4 Firewall blocking Youview box?

Hi all
I have a question for the more enlightened r.e the Homehub 4 firewall.
To cut a long story short I have (much publicised on here) problems where my Youview box is unable to play Internet channels or use the On Demand players.
This problem is intermittent and I have tried everything to fix it. I have disabled DHCP, given all of my devices (wired and wireless) static IP addresses, power cycled the equipment, performed maintenance resets and all to no avail.
Tonight however I have noticed something (the service has stopped working again), when I select an Internet channel I received Firewall alerts in the homehub event log. Each time I change Internet channel I get more messages. Is the homehub blocking the Youview box or are these message normal. Sample messages below.
I received no messages when trying 4OD, as usual the adverts played and then it froze as the program was about to start.
21:40:07, 22 Aug.
BLOCKED 2 more packets (because of Spoofing protection)
21:40:06, 22 Aug.
IN: BLOCK [12] Spoofing protection (IGMP 81.155.16.233->224.0.0.22 on ppp1)
21:40:06, 22 Aug.
BLOCKED 1 more packets (because of Spoofing protection)
21:40:05, 22 Aug.
IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on eth1)
21:38:41, 22 Aug.
BLOCKED 2 more packets (because of Spoofing protection)
21:38:40, 22 Aug.
BLOCKED 4 more packets (because of Spoofing protection)
21:38:39, 22 Aug.
BLOCKED 1 more packets (because of Spoofing protection)
21:38:38, 22 Aug.
BLOCKED 2 more packets (because of Spoofing protection)
21:38:14, 22 Aug.
IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on eth1)
21:38:00, 22 Aug.
IN: BLOCK [12] Spoofing protection (IGMP 81.155.16.233->224.0.0.22 on ppp1)
21:37:18, 22 Aug.
BLOCKED 2 more packets (because of Spoofing protection)
21:37:17, 22 Aug.
IN: BLOCK [12] Spoofing protection (IGMP 81.155.16.233->224.0.0.22 on ppp1)
21:37:17, 22 Aug.
BLOCKED 2 more packets (because of Spoofing protection)
21:37:16, 22 Aug.
BLOCKED 1 more packets (because of Spoofing protection)
21:37:15, 22 Aug.
IN: BLOCK [12] Spoofing protection (IGMP 81.155.16.233->224.0.0.22 on ppp1)

224.0.0.22 is necessary for streaming and is part of the multicast system.
The Internet Group Management Protocol (IGMP) is a communications protocol used by hosts and adjacent routers on IP networks to establish multicast group memberships. IGMP is an integral part of IP multicast.
IGMP can be used for one-to-many networking applications such as online streaming video and gaming, and allows more efficient use of resources when supporting these types of applications.
IGMP is used on IPv4 networks. Multicast management on IPv6 networks is handled by Multicast Listener Discovery (MLD) which uses ICMPv6 messaging in contrast to IGMP's bare IP encapsulation.
Providing you have a software firewall on your equipment you could turn off the hubs firewall.

Any way to change aspect ratio via youview box?

I have a Sharp LC-13SH1E 20" tv. Since replacing the Vision box with the new Youview box 3 days ago, the picture is all stretched and elongated up/down. BT advised changing the aspect ratio on my tv but there is no way of doing so on this tv.
This is the advice i received from a pc forum:
"It sounds like the YouView box is outputting a widescreen image, and because your TV's has an aspect ratio of 4:3, everything looks stretched vertically.
I've had a look at the manual for TV too but there don't appear to be any options for selecting the aspect ratio. I've also looked at the YouView box manual expecting to see the same sort of options I get on my Sky Box such as 16:9, 4:3, 4:3 letterbox, etc. The last two are the ones relevant to your setup. I can't unfortunately find the same settings for your YouView box. Have a good look yourself and hopefully you'll find there is indeed a way to change the box's aspect ratio to 4:3.
Good luck."
Can anyone help please? Been round and round in circles with the **bleep** thing.....
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MartinSW wrote:
cath60 wrote:
Actually, i have another question... since i was not made aware of this design fault when i took out the contract, can i cancel it? Really cross.
The picture should be displayed on your TV in a letterbox - a wide thin image in the horizontal middle with black bars top and bottom. If you're seeing it any other way the chances are your TV IS doing something to the picture.
I think the problem is actually that the TV isn't doing anything to the picture. It's just treating all signals as though they are 4:3 regardless of what the WSS indicator is telling it (SCART Pin 8 ?). Hence 7ft-person-o-vision. This seems a bit daft considering widescreen transmissions have been around for donkeys years long before digital TV or Freeview and Youview. The TV does seem to have a fundamental design fault. I have a 14 year old portable 4:3 CRT TV and even that allows me to display widescreen transmissions correctly in letterboxed format.
cath60,
I can appreciate that you might have assumed a new box would do the appropriate 4:3 reformatting like the BT Vision box does, but I guess they have to phase out support for certain things at some point in time. All the BT boxes after the silver ones also had the picture output over RF cable facility removed as well which annoyed a lot of customers. Sky have now removed that from their latest boxes as well. Things move on. It's just unfortunate that you happen to also have a TV that seems to have been designed with no thought for widescreen transmissions.

Refund for YouView Box After Contract Termination

Hi,
I received a charge for my YouView Box on my final bill. I sent it back as requested, but never received a refund for it.
I called the customer helpline and was told, "sorry I cannot issue a refund as you're not longer a customer and nothing can be done".
I'm sure this isn't the case. I'd rather not go through the hassle of writing and posting letters as it would waste mine and BT's time.
I'd be grateful if one of the moderators could please help?
Thanks,
Matt

Hi Matt2015,
Welcome to the forum, If you need any help with this please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
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Recieved youview box yesterday, doesn't turn on at...

Received my youview box yesterday, I unwrapped it all myself and took it out of the box. Plugged everything in that it asked me to and turned the box on.. absolutely nothing happens. No lights on the box at all, no sound coming from the box to indicate something moving inside. I left the box on for a few hours and when I came back to it the tv had turned off onto standby and the youview box was stone cold. Any ideas? I already have a bt engineer coming out tomorrow but if there is an alternate solution to my problem, that saves the visit, I would like to know!

If it blew a fuse the first time you switched it on, then there would be something wrong with it.
Another stupid obvious question - have you checked the socket works by plugging something else in?

YouView box for existing customers

• What options do existing customers (BT Infinity) have to upgrade to a YouView service/box? I don't want to be stung on 'Activation' fees.
It appears to be the 'Essential' package (£5 a month).
• I don't really want to buy the player, and I don't want to pay a £35 activation fee. I believe the YV box comes for free as part of the package. If the fee is £5 a month - that's a pretty cost-effective way to buy it (it's around £180 new for the T1000*)
Some other questions:
• I presume BT are supplying the Humax DTR-T1000 (500GB model) box, rather than the silver T1010. I think the T1010 is the same player but just with a silver case.
• Do BT (eg the firmware on the player) 'lock down' the Humax in any way? For instance, would the T1000 box you buy on its own be 'freer' than the one BT provide? Would the firmware updates via BT be slower than the ones you'd get if you bought the box on it's own (ie not via BT, from Amazon)?
Thanks for any replies - much appreciated.
*does this turn into liquid metal and run after Linda Hamilton?

1. Pay fee
2. Pay up for service you want
3. Yes it us the 500 GB box
4. Yes updates come after those to retail boxes.
BT are supplyng a service if you want it, really you have to pay for it and enjoy it.
If you don't want to pay for the BT service then you have to buy a YouView box for yourself.
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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New standard Bt vision box v Youview box

I am bit confused, I know BT vision is about to start giving Humax Youview box to it subscribers I thought this was to replace the old silver BT vision Boxs howevervier I notice that bt has already started supplying new ( black) BT vision box's. Are the youview box replacing the these black standard BT visions box or are both types still likely to be supplied. If the later what do you get on the black standard Bt vision that you can not get on the youview box?

The 1st generation BT Vision box was the grey one you refer to.
The 2nd generation BT Vision black box has been in use for a few years now.
There are suggestions that BT are testing a 3rd generation BT Vision HD box, but this is still under development and there are no official details on that yet.
The BT Youview HD box will be a separate thing. It is not designed to replace the BT Vision boxes. It gives those who want to make use of other non-BT Youview services an option to do that. However the BT Vision services via Youview will not be as comprehensive as those provided via the official BT Vision boxes.
See this BT help page.
BT Youview v BT Vision
Also see this previous thread discussing the differences.
Bt-vision-2-vs-you-view
Personally I don't really see the point of BT having their own branded Youview box. If people want a Youview box they can just go and choose one from those on offer in the shops. As far as I know Sky have no plans to create a Sky branded Youview box, yet they will still offer services on Youview. But who am I to say.

New YouView box seems to cause wireless to stop wo...

I recently upgraded to a YouView box for my TV. The things is, since I've installed this, it seems to cut out the wireless connection to other devices in my home. (In particular, my wireless printer and windows phone.)
When I reset the Hub, the printer then works fine for a while but my phone doesn't and it's not long until I have to reset the whole thing again because it's stopped working.
I've tried moving the Hub further away from the YouView box and closer to the printer but it doesn't help. All worked perfectly before I got the YouView box, I never needed to reset the Hub at all.
I hope someone can help? Many thanks in anticipation!

Hi Pauline85,
Thanks for posting. Have you tried changing the wireless channel? Take a look at How do I change the wireless channel on my BT Home Hub? and let us know how you get on.
Cheers
David
BTCare Community Mod
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We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Youview box out of stock

I was incorrectly sent a Vision + box as opposed to a Youview box on a new order. BT apologised and re-ordered me a Youview box and gave me a delivery date but all that arrived was the controller in the post! After calling back I have been informed that the Youview box is currently out of stock?? When I have asked when stock will be available (on 3 separate calls) the operator has been unable to confirm when there will be a re-stock and/or when the box I ordered will be sent out.
To be honest I find it hard to believe that there is no stock of Youview boxes in the country and feel as if I am being fobbed off. I would appreciate if one of the mods could assist and advise when (or if) I will ever receive the box I ordered? As I have returned the unwanted Vision + box I am now paying for a TV service I cannot access!
Thanks in advance.
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slrhale wrote:
I was incorrectly sent a Vision + box as opposed to a Youview box on a new order. BT apologised and re-ordered me a Youview box and gave me a delivery date but all that arrived was the controller in the post! After calling back I have been informed that the Youview box is currently out of stock?? When I have asked when stock will be available (on 3 separate calls) the operator has been unable to confirm when there will be a re-stock and/or when the box I ordered will be sent out.
To be honest I find it hard to believe that there is no stock of Youview boxes in the country and feel as if I am being fobbed off. I would appreciate if one of the mods could assist and advise when (or if) I will ever receive the box I ordered? As I have returned the unwanted Vision + box I am now paying for a TV service I cannot access!
Thanks in advance.
We ordered a youview box at 8pm last night. It is being delivered on Tuesday. No stock issues mentioned.
It sounds as if you are being fobbed off.

BT Youview+ Box questions

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