BTHUB 5 opening ports doesn't seem to work.

I've was recently got a upgrad to my phone line and got the Unlimited Faster Broadband package.
The extra speed is great, but I'm unable to access thing like my online banking and various other sites. I do a little gaming and purchased a new game (Wildstar). It requires various ports open which from what I can see the new BT HUB 5 won't allow. I've spent the last 2 days reading all the problems and troubleshooting and have still been unable to open the ports.
Most of what I read goes over my head, so in the end I decided to give up and pay this 10 a month IT help with BT. Explained the problem and he got remote access to open the ports. Tried the game and it didn't work. He opened all the ports and dropped  firewall. Still the game didn't work. He explained that nothing is wrong with the hub and it will be the game that is the problem.
I've just checked with one of the site to see if the ports are open and it says they are still closed....
I went to PC world yesterday to get a replacement for the BTHUB 5 and the sales rep recommended NETGEAT N600. It has a fiber contection, but don't think it will work.
At this point I refuse to give up... Should I keep trying with the BTHUB 5 or try to find a alternitive router.
Any adivise would be greatly appeciated as I'm currently running in circles.
Cheers
trying to open ports to access to 
Solved!
Go to Solution.

When the BT guy was saying that he'd remotely opened the ports were you checking this by seeing if a site that checks whether ports are open on an IP address was saying that they're open? Just because the router says they're open doesn't mean they're open. Just because some BT guy says they're open doesn't mean they're open! Only evidence says whether they're actually open or not!!
OF COURSE he'd blame the game! His bonus depends on "solving your issue" (measured as "getting you off the phone") as quickly as possible. They measure what's easiest to measure = length of the phone call(s).

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