BTinfinity install postponed - How can i find out ...

Hi,
Switching from Plusnet fibre to infinity
10th May - Text to say phone services switched - but engineer no show (and no message)
every day since i am told "you will get update tomorrow"
Nice, but powerless, people on call centres cannot tell me why I am getting such a rude runaround.
Anybody know how I can find out what the problem is?
- or escalate the issue?
- or avoid a long wait for engineer visit when (if) the problem is fixed ?
Thanks

Hi there,
I'm sorry to hear of the problems you've had with moving to Infinity. Are you still having issues now or have they been sorted out? If you still don't have service, please fill out our contact form (you can find the link to it in my profile under "about me") and we'll see what's going on.
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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BTinfinity install postponed - How can i find out ...

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