BTInternet account hacked and password changed
Hi
I have been receiving lots of spam emails from my own account recently and now it seems someone has changed my btinternet password.
Any ideas on what I can do?
I have contacted support via another email address. Anything else I can do?
SteveAi wrote:
If someone was able to hack into my email account and change my password, surely they would be able to change the security questions as well?
Hi. Welcome to the forums.
Sorry to hear of the bother you are having.
I have various shortcuts via a link below, options 3/3a, 24a/b and lots of others.
A security answer is needed in order to alter the security settings (my link 24a), however most people probably chose their mother's maiden name, which with social networking sites (and indeed things like friendsreunited etc), it's not hard to get that. I recommend using something else - even if it is in response to that question.
May I suggest you contact the moderators :-
Moderation Team Email Address: please fill out the "contact us" below.
http://bt.custhelp.com/app/contact_email/c/4951
hopefully they can get your account back up and running for you.
You might like to see if you can remember giving any details away in response to a phish email, made sure that your OS is up to date as well as any security products. Also if you use the same information to login to various sites, it might be prudent to revisit them and alter the passwords, different ones. Alternatively use a different login for each site you have access to.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures
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