BTSport and Sky Multiroom

BT Sport is working fine on the main box but I am not getting a signal on my Multiroom box. The second box is giving the usual message about contacting the provider for an upgrade. Should this be the case? I had expected the subscription to flow through to both boxes automatically just like all other channels. Thanks.
Solved!
Go to Solution.

Surely it would be beneficial to BT Sport to be available as much as possible right now. I have the same problem with multi-room and contacted Sky regarding it, they informed me that as it was a third party subscription service they were unable to provide the channels to my other room and suggested I contact BT about it. BT don't seem to have much information regarding the issue and as to whether they are able to provide it for free to my other room or charge me another £12 a month for the privilege.

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Nick180 wrote: ...........Just wondering if anyone else has had this problem. It's not a problem. There is substantially more data to be processed , from playout, through satellite, then down to your Sky box and tv, with an HD broadcast than with the same SD broadcast. Usually takes a second or two longer. As Mark says, it's perfectly normal.

BT Sport with Sky Multiroom

So the nice man I just phoned at BT tells me that BT Sport isn't available on sky multiroom. I thought he was kidding. I've got BT Broadband, (Unfortunately - Most reliable Internet connetion my left bum cheek) so the service should be free anyway. Alas, I even offered to pay for the additional box to be registered but apparently it can't be done. So can someone explain what the technical reason for this is? It's hardly an uncommon set up for a household to have more than one sky box, so surely this problem was not an oversight? I half expected it to be a money spinner for BT but for once I couldn't even pay you for your poor service.
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legitimise_sailing wrote:
MartinH wrote:
legitimise_sailing wrote:
It's BT's choice not to offer Multiroom, not Sky. Sky do after all
If BT's excuse is that it's too expensive, they should levy a charge so they break even - simples.
It's not BT's choice. A commercial agreement is needed and one cannot be reached at a price that makes economic sense.
BTW "simples" just makes you sound like an idiot. Have you ever thought of trying to act and speak like an adult?
Of course one could be reached if BT had the will to do it. It would obviously cheaper than a full 2nd package which BT have also failed to offer.
BTW an ad hominem attack is the last resort of a lost argument
In this case it's just a matter of finding people who quote a puppet from a TV advert in the mistaken belief that it makes them sound clever or pithy, ever so slightly immature and shallow. You're one of about a million posters who do it across the web, there's nothing profound, wise, sassy, original, or witty about it.
A deal has not been reached because the negotiations have failed to produce a price BT are happy with.
That might change, but it also might not and people may find that this is one of those instances in life where stomping feet, posting stroppiness on forums and threatening to go elsewhere won't produce the result they want.
As for a second subscription, without the access to Sky's multiroom authentication system there's no way BT could be sure the second cards were being used in the addresses they're registered to. There's zip reason for them to take the chance.

BTSport on Sky - BT Broken Promises.

My daughter & family have shared our home for 17 years.   We have Two separate BT accounts, Two Telephone numbers, Two BT Infinity packages and both pay by DD monthly. We also have Two Sky Viewing cards.
My Account  -   I registered for FREE BTSport and entered into a new 12 months Broadband and Calls package which started on the 29th July 2013 and BT Sport was activated on 1st August. I have received written confirmation from BT for both services.
Daughters Account - Tried to register her account ( Different Account number, telephone number, Direct Debit details, and SKY viewing card ) since 29th July and was regularly transferred over the next 10 days to Customer Services, BT Sport, Complaints, Broadband, Viewing, and the Technical Team. The shortest call was 35 minutes and 3 calls over 60 minutes - cut off TWICE whilst waiting for yet another transfer. My current monthly telephone bill shows I have been charged for contacting BT on 4 occasions.!!   After I sent an e-mail to Complaints on 6th August, BTSport was activated on the 9th August and is still active.
My Account - Still working up to 11th August when I went on Holiday. Returned on 17th August , NO BTSport but message reading "Call the broadcaster to upgrade etc". Rang BT who promised a Manager would rectify this and would call me back within 2 hours, No one did. Sent an E-mail with the same Incident number to complaints on Saturday evening. No acknowledgement. Yesterday contacted accounts re possible termination of our contracts. Initial contact Susan assured me this would definately be sorted and said she had referred the matter to Gemma, her level 1 manager who would find out where the problem lay and she would ring me back within 2 hours!! Guess what no contact.
Sent another e-mail today but again no reply.
I have been a customer of BT continuously since 1958 and it is the last resort for me to seek another provider.
BT accept BTSport should be available on both Accounts but seem unable to do it,
Can anyone suggest what else I can do

No we have 2 Accounts, 2 DD monthly payments, 2 telephone numbers, and 2 Sky viewing cards.We have both received letters, mine on 29th July and my daughter on 8th August confirming the free BT SPort pack.
BT agree we should have FREE BT Sport on both Accounts but technically seem unable to sort this. This morning I received a bill of £29 for setting up and one months rental for BTSport for a completely new Account. I rang BT who asked me if I wanted to cancel this new Account otherwise if I did not pay the Bill would be sent to Debt Collectors. I was asked to hold whilst they contacted the relevant Dept to sort this out. I hung on for 50 mins and then was cut off.
I Despair

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Slow Infinity speed on Xbox, PS3 and Sky despite h...

I have recently switched from Sky to BT and have a BT Infinity 2 package. My computer is working well and achieves a very good speed - 76Mps down. I am delighted with this. However, despite all my devices being 'hard wired' via ethernet I am getting very slow dowload speeds on my xbox, ps3 and Sky HD box.
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Hi Welcome to the forums
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BT Infinity, HH4 and Sky On Demand

<reposted from original in BT Sport>
Has anyone managed to successfully connect a Sky+HD box by Ethernet to the BT Home Hub 4?
I keep getting Local Network and Internet FAIL on the Sky Settings>Network menu (Reset and Manually configure).
According to Sky the router has to be LLC-based for multiplexing. Does anyone know if the Home Hub 4 (or HH3 for that matter) is LLC-based?
I have connected my old ADSL2+ Netgear router locally by Ethernet to the Sky box and this is recognised in the Settings>Network page as a local network (the Netgear is LLC-based by default).
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Orwell only got the date wrong ...
Solved!
Go to Solution.

Hi DS,
I tried that but I think I am looking in wrong place as LLC-based is a configuration of ADSL.
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Perhaps the Sky Box expects the range offered by the Netgear?
I there any technical reason why I cannot configure the HH4 thus ...
Gateway: 192.168.0.1
Network Range: 192.168.0.2-192.168.0.253
Orwell only got the date wrong ...

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Phone up Sky or visit the upgrade section (http://www.sky.com/shop/customer-shop/box-upgrade/) to find out how much Sky want for a new Sky+HD box. Usually if you haven't had a discounted HD box before, your eligible for one. Although it may require some form of commitment such as a new minimum term.
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