BTTB Option 3 and Openzone access

i've had bttb option3 for 6 months but am a relative beginner and for the first time tried to access bt openzone free minutes on my laptop at a starbucks yesterday (ok - i don't get out much). i understodd it was a case of simply using my bttb email address and password and hey presto. but openzone did not recognise it and the bt totalbroadband radio button took me to bt fon landing page and i have not registered for bt fon so that did not work. i thought bt fon access was not needed to use the bt openzone facility - what am i doing wrong? thanks for any advise as i am sure this has been covered before.

I would contact 08000223322 and speak to Openzone help it could be for some reason you are not opted in, they should get it sorted within minutes, they did for me
Raid

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Solved!
Go to Solution.

Here is the possible scenario:
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Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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