BTV 251 Error

Question

I've just had infinity installed today.
My Youview box shows BT player and the BT logo.
I don't subscribe to any TV packages at the moment but I should get BT sports, but when I try to access it I get BTV error 251.
All other demand players work fine.  I've done a maintenance mode reset but still get the message. I have seen others with the problem on here and tried what they say to do, but still get the error.

Answer 1

Old_Welsh_dragon wrote:
How do I subscribe to a package, say the £5 package, and will it work on my retail box or do I have to have anew one from BT?
Well have a look at (& read the legal stuff)
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=34742
so yes Bt do allow you to order a package with your own box.
But when you add up the costs and commitment (£5 month - min 12 months and one off activation of £35)  you realise that you just a well take up the package that includes a free box.
See
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27270
you can probably do that online or alternatively over the phone if the online system doesn't offer you the combination you want.
You should be able to get an Essential package at £5/month  or the Entertainment package at £7/month   (plus the one off activation fee £35). 
Remember when ordering your TV package to add the BT sports pack - free but needs to be ordered.
If you have a look at p38  of the current (1st Feb) tariff guide
http://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_Residential.pdf
you will see all the (standard) tariff products that BT have.
You can I believe continue to use your existing retail box and as it has compatible software the services that you subscribe to should be available on that box.