BTVision - Keeps freezing & no sound "On demand" +...

Question

Hi,
When trying to play on demand, films etc. the picture freezes, no sound. If I FF then it will play normally for a few minutes then the senario starts again. The hub is upstairs plugged directly into a phone socket with a filter as supplied. The main socket is downstairs again with a filter attached. I have tried all the tests - resetting the hub and vision+plus box etc. to no avail. I even bought a new tv with freeview, guess what still the same problems!!!! I have a dvd+vcr recorder attached to the tv but I can't see this making a difference to BTVision?? So far I am unimpressed with this package as I seem to be paying for a service that we can't use!!! Frustrated!!
MaeWest

Answer 1

FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
2169 Kbps
0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2169 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2584 Kbps(DOWN-STREAM), 864 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.84:19.99:61.16 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
718 Kbps
0 Kbps 864 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 718 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 864 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network.
The Upstream Test rate figure quoted will always be smaller than the assured rate profile. This is because in order for the throughput to reach its destination, it requires an overhead which explains the difference between the two.
Notes:
If your download speed lies in this range then your connection seems to be working fine.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network.