BTW Speed Test High Ping

This afternoon using the BTW speed test our infinity1 speed dropped from 36/37Mbps to around 24, however testing via speedtest.net and think broadband speed test (along with several others) gave our normal speed and ping (around 30-35 ms) A short while later tests via BTW returned normal speeds but ping is still much higher using BTW than any of the other available test sites.
What could the reason be?

The BTW test could be congested.
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Similar Messages

Safari - speed tests and pings

Hi
Not sure this is a Safari 6.x or 7.x problem as prior to upgrading to Mavericks I was experiencing similar issues.
On our work network, 200MB leased line, we're connecting our Mac estate over CAT6 yet we're experiencing extremely slow loading and hanging with Safari.
Having run some speed tests using other browsers and Network Utility it's apparent that there is an issue with Safari on upgraded machines and those 'out of the box' machines.
Ping tests on Chrome and NU are approx 1-3ms which is what we would expect (PCs are always 1ms), however in Safari ping tests range from 30-500ms constantly. We cannot get it below 30ms.
We have reset browsers, turned off extensions and still no joy.
Anybody else noticed the difference in speed?
Thanks

I am guessing that you are running a 'broadband' speed-test. These run their tests either in Adobe Flash or Javascript, the web-browser itself cannot do 'pings'. The different therefore is more likely to be how fast either Javascript or more likely Flash runs in a particular browser.
If you want to test a ping test at a computer level then you should either do this in Terminal.app by typing
ping address.to.ping
or use Network Utility which used to be in the Utilities folder but is now in /System/Library/CoreServices/Applications
Note: Most broadband speedtest sites do not work well on corporate high-speed leased-lines like yours, they have been designed for testing ADSL level speeds of up to 20Mbps and not leased-lines of 100Mbps or more.
I would not expect a ping response of below 10ms for any host outside your own local network no matter the speed of your link, however anything above 30ms would equally be considered slow for a leased-line. A mobile phone over a mobile data link would (alas) typically get much slower ping responses.

BT Infinity 2 - Not the best speed? High Ping.

I hope someone can be of help?
I originally bought fibre last year, and had a massive drop off in speed, ending up at around 8- 11mb download. After some back and forth with the good chaps (and chappessess) in India, an engineer was duly dispatched before Christmas, who told me the original installation hadn't been the best. Anyway, he did some work, told me I should be getting around 52-55mb, which should settle and go stable over the next few days...
I am now on around 32mb download, and 10mb upload, with a ping of between 42-47ms. Having run the speed tester at http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput, it appears that I am getting the speeds that are shown in the low column of the impacted line (assuming impacted is used as no line is perfect?).
If I then go to the BT website to buy a package, and run an estimate on what I could get against my phone number, they quote 53-70mb down, and 15-20mb up.
As the crows fly I am around 800m from the exchange, but obviously the line will be longer than this. The question is, is this drop off normal, as it appears that the line has settled on the lowest attainable speed possible, or am I just very unlucky and have a totally 'impacted' line between me and the cabinet?

When you use the BT checker it would appear that it always quotes the Range A speeds rather than showing the Range B to Range A speeds which would be a fairer estimate because there is no way of telling which Range your line is on until you get broadband. If that was to happen at least you would know the worst as well as the best speed possible on your line.
If you are on an impacted line you could try and get BT to have a look at it to see if there is anyway of improving it but I suspect that they will use the "you're within estimate" get out clause. When they use that estimate it always seems to be the Range B estimate they use and not the one you were quoted when you signed up.
If you have a look at this graph you will see the expected speeds over distance for Infinity, which is VDSL2 which puts your speed at 800mtrs about 20Mbps.

Slower 4G Download Speeds and Higher Pings Tonight

Stillwater, OK. Tonight, the DL speeds and ping times are worse than normal. UL speeds are unaffected.
Normal speeds, representative of the last few weeks...
Tonight's speeds (similar results to different test servers in the area)...
Ping times have more than doubled, and the download speed has been cut to ~25% of normal. If I try a test server on the east coast, I get something like the following (bad UL speeds too)...
Scary to think this could be due to the tower becoming overloaded (it is prime time) so early in the 4G game. The only other thing I can think of is that its particularly humid tonight, but why would that affect mainly the DL speed and not the UL speed?

Speeds were still slow this morning, so I power-cycled the modem (and router). Speeds are back to normal, so it seems like I just needed to reboot the gear.

Drop in speed and higher pings

Hi, i guess this has been mentioned before on here but i think the G.inp activation has happened on my cabinet. i was using a Eci modem but read the huawei modem may solve the G.inp problem but didnt. I connected my Asus Vdsl/Router to the line and the stats say its on interleaved, i activated the G.inp setting and it went to fastpath and the connection speeds were back to normal, but using the connection the speeds were terrible. Original speeds were around 73 mb down and 18 mb up and are now 64 down and 16 up. pings went from 5 to 22. Is there anything that can be done to rectify this?

I think there's a beta firmware for the Asus which resolves stability problems like that.
Which exchange are you on?
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BT Infinity 2 and high ping rate

I am having a problem with my BT Infinity2. I am getting high ping rates some as high as 181 ms. I have download speeds of 15 meg and 8-9 meg upload. This is through the router wired to my computer. I was told that I should be able to get somewhere in the region of 77 meg. This is nowhere near and needs to be sorted out.
It doesn't matter what time of day I do the speed test it is always the same. If I try and play my Football Manager 2012 game online I can't as my connection just kicks me back off the steam server. If I try and watch a programme on Iplayer or ITV player ther programmes are fuzzy, blocking and unwatchable, also with the buffering is beyond a joke.

micksea173 not good and you have my sympathy
Try rebooting both the hub and the modem. Run the BT Speedtester to get your IP Profiles and http://www.speedtest.bbmax.co.uk/ to get an accurate speed test. Pings are very dependant on the site you are measuring a ping of 181 for a server in LA could be quite good! If you know how also run a tracert to bbc.co.uk. Post agin with the results and somebody can make an educated guess as to where the problem lies.

High latency and poor speed tests lately

For the past 4-5 days, I've been working with various Verizon techs to resolve a high latency/slow Internet problem. Their ultimate solution was that they have no idea why it's doing this, and since I can reach a few websites at full speed and their line tests show I'm operating at full provisioning, it's not their problem. "We can't control traffic outside of our networks." Well, my results are also showing problems with the Verizon servers, so I would think they should be more concerned. Most websites, however, exhibit the problem. So I'm stuck, looking for a better answer than "go away." Maybe some of you are experiencing a similar problem with latency or sporadic speeds?
My provisioning is 20M/5M. I'm in the L.A. area. (In the traceroutes below, I masked Hop 2 for privacy.)
I've experienced this problem with 2 computers (1 desktop, 1 laptop), both using Ethernet ports; one test using wireless on the laptop. I've plugged the router directly into the ONT coax to eliminate my house wiring as the culprit. Westell 9100EM router.
A few websites seem okay, and speedtest.net results always show provisioning at full speed to the L.A. server, but the problem persists when using the non-L.A. server. With speakeasy.net, even the L.A. server exhibits the problem. The latency gets worse as the night goes on, sometimes over 1000ms for some traceroute hops. In the morning, it seems to be back to normal.
Thanks for any help....
Jeff
Some examples...
In the past 2 mornings, I've had good results:
Speed Test (speakeasy.net, Los Angeles): ~ 19798K/4581K
Speed Test (speedtest.net, Los Angeles): always shows full provisioning ~19.74M, 4.56M, 19ms ping
Speed Test (speedtest.net, Dallas): ~ 19.81M/4.37M, 49ms ping
Tracing route to www.l.google.com [74.125.19.104]
over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms myrouter.home [192.168.1.1]
2     8 ms     7 ms     7 ms xxxx.xxxxx-xxxxx-xxxxx.verizon-gni.net [173.55.xxx.xxx]
3     8 ms    10 ms     9 ms G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.81.140.122]
4    11 ms    53 ms    11 ms so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.244]
5    13 ms    12 ms    12 ms 0.so-1-2-0.XL3.LAX15.ALTER.NET [152.63.10.133]
6    12 ms    11 ms    13 ms 0.ge-7-0-0.BR2.LAX15.ALTER.NET [152.63.116.157]
7     9 ms    12 ms    42 ms xe-11-0-0.edge1.SanJose3.level3.net [4.68.111.249]
8    14 ms    12 ms    17 ms ae-63-60.ebr3.LosAngeles1.Level3.net [4.69.144.52]
9    21 ms    34 ms    35 ms ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
10    26 ms    19 ms    19 ms ae-83-83.csw3.SanJose1.Level3.net [4.69.134.234]
11    21 ms    22 ms    22 ms ae-3-89.edge1.SanJose1.Level3.net [4.68.18.142]
12    23 ms    22 ms    23 ms GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]
13    29 ms    34 ms    22 ms 209.85.251.98
14    20 ms    23 ms    19 ms nuq04s01-in-f104.1e100.net [74.125.19.104]
In the past 4-5 evenings, I've had poor results:
Speed Test (speakeasy.net, Los Angeles): ~ 2441K/194K
Speed Test (speedtest.net, Los Angeles): always shows full provisioning ~19.74M, 4.56M, 19ms ping
Speed Test (speedtest.net, Dallas): ~ 8.28M/1.22M, 49ms ping
Tracing route to www.l.google.com [74.125.19.105]
over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms myrouter.home [192.168.1.1]
2     7 ms     7 ms     7 ms xxxx.xxxxx-xxxxx-xxx.verizon-gni.net [173.55.xxx.xxx]
3   531 ms   502 ms   514 ms G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
4   519 ms   506 ms   530 ms so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
5   563 ms   564 ms   553 ms 0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
6   577 ms   544 ms   524 ms 0.ge-6-1-0.BR2.LAX15.ALTER.NET [152.63.116.153]
7   477 ms   469 ms   459 ms xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.129]
8    11 ms    17 ms    19 ms ae-93-90.ebr3.LosAngeles1.Level3.net [4.69.144.244]
9   515 ms   559 ms   536 ms ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
10    20 ms    19 ms    19 ms ae-83-83.csw3.SanJose1.Level3.net [4.69.134.234]
11   524 ms   499 ms   544 ms ae-3-89.edge1.SanJose1.Level3.net [4.68.18.142]
12   490 ms   479 ms   464 ms GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]
13    24 ms    22 ms    32 ms 209.85.251.98
14    23 ms    22 ms   489 ms nuq04s01-in-f105.1e100.net [74.125.19.105]
Solved!
Go to Solution.

MisterJefferson, your problem looks to be with hop #3. That is a Verizon router just after the gateway router for you. This will need to be addressed by a Verizon Network technician. Your hops to your router and your hop to the gateway look fine. Verizon will need to reboot that second router or re-route your hops.
Chernabog, yours is more difficult, you dont have any obvious big issue. However you do have a moderate jump at hop number 8. this is off the verizon network and is out on the internet. on one of the ATT routers. Unlikely you are going to be able to do anything about this. And as it is off the Verizon network, there would be nothing verizon could do about it either. Usually though, if it is a router needing rebooting, it will generally self correct after a few days. Or you could be unlucky enough to be going through a system that is overloaded or just plain old. This can be frustraiting. I myself play a lot of online games and if the server is in Washington DC (I'm in California) one of the hops I have to go through is in kentucky with sprintlink and their routers constantly give me a 500ms ping and I havent been able to get it corrected in over 4 years. Something we sometimes have to live with when it is out of our control.
====================================================================================
Error exists between keyboard and chair.

Slow Speeds/High Ping During Evening

Just signed up for Comcast this week. Noticed bad lag while gaming and speed tests indicate slow download speeds (<10 Mbps when I should be getting 75 Mbps) and high ping (200-300ms). Checked everything hardware related on my end and couldn't find an issue. Finally, did some trace routing and discovered high ping on Comcast servers in San Jose and Great Oaks. See tracert results below. These issues seem to occur during the evenings (8pm to midnight PST), but the few checks I did during the day seemed fine. It may be related to streaming volume at night. In any event, it's ruining my internet experience. How can this be resolved? Tracing route to e10905.dspb.akamaiedge.net [23.211.8.171]
over a maximum of 30 hops:1 1 ms <1 ms <1 ms router.asus.com [192.168.2.1]
2 14 ms 11 ms 10 ms 98.207.208.1
3 13 ms 18 ms 10 ms te-0-7-0-17-sur03.pleasanton.ca.sfba.comcast.net
[68.86.142.189]
4 16 ms 12 ms 14 ms 162.151.78.209
5 25 ms 13 ms 30 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.8
5.154.105]
6 * * * Request timed out.
7 317 ms 305 ms 305 ms be-10910-cr01.sanjose.ca.ibone.comcast.net [68.8
6.86.102]
8 501 ms * 452 ms be-14-pe02.11greatoaks.ca.ibone.comcast.net [68.
86.83.34]
9 356 ms 305 ms 305 ms a23-211-8-171.deploy.static.akamaitechnologies.c
om [23.211.8.171]Trace complete.C:\Users\Derek>tracert google.comTracing route to google.com [74.125.239.96]
over a maximum of 30 hops:1 1 ms <1 ms <1 ms router.asus.com [192.168.2.1]
2 10 ms 9 ms 9 ms 98.207.208.1
3 10 ms 13 ms 9 ms te-0-7-0-17-sur03.pleasanton.ca.sfba.comcast.net
[68.86.142.189]
4 17 ms 11 ms 13 ms 162.151.78.209
5 18 ms 14 ms 22 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.8
5.154.105]
6 * * * Request timed out.
7 189 ms 255 ms 250 ms he-0-10-0-0-pe02.529bryant.ca.ibone.comcast.net
[68.86.86.26]
8 229 ms 337 ms 418 ms 66-208-228-70.ubr01a.hurtl301.al.hfc.comcastbusi
ness.net [66.208.228.70]
9 236 ms 305 ms 305 ms 72.14.232.138
10 213 ms 218 ms 187 ms 66.249.95.29
11 194 ms 286 ms 321 ms nuq05s01-in-f0.1e100.net [74.125.239.96]Trace complete.C:\Users\Derek>tracert google.comTracing route to google.com [216.58.192.46]
over a maximum of 30 hops:1 1 ms <1 ms 1 ms router.asus.com [192.168.2.1]
2 14 ms 10 ms 9 ms 98.207.208.1
3 14 ms 9 ms 10 ms te-0-7-0-17-sur03.pleasanton.ca.sfba.comcast.net
[68.86.142.189]
4 15 ms 11 ms 17 ms 162.151.78.209
5 17 ms 13 ms 13 ms be-101-ar01.santaclara.ca.sfba.comcast.net [68.8
5.154.105]
6 * * * Request timed out.
7 427 ms 305 ms 304 ms he-0-14-0-1-pe03.11greatoaks.ca.ibone.comcast.ne
t [68.86.86.202]
8 210 ms 305 ms 304 ms 173.167.59.66
9 479 ms 305 ms 305 ms 209.85.241.55
10 282 ms 305 ms 304 ms 74.125.37.43
11 215 ms 305 ms 304 ms nuq04s30-in-f14.1e100.net [216.58.192.46]Trace complete.

The same thing is happening for me. I live in Houston, Texas and my ping to a game called LoL was around 80 now its at 90. It's not a huge difference and I don't notice anything when gaming. I'm just curious as to why this has happened?

Erskine Exchange - High pings slow speeds

Hi
I have not long got a BT Whole sale package from Sky(sky connect), whom have been unhelpful will my issue. As the subject says i am experiancing slow speeds and latency. The test results bellow are the best iv had all night was getting 0.01 from speedtest.net most of the night.
If some one could check my line that would be apreciated.
and the BT speed test results
Download speedachieved during the test was - 2072 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8000 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

Hi Diadem, Welcome to the Forums
Unfortunately, the Sky Connect package is a very traffic managed product and is heavily congested. I'm afraid there is nothing we can do over here at the BT forums regarding throughput problems on Connect as it is a Sky package who deal with BT Wholesale.
Sorry
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

Having really high pings, packet loss and been on ...

Hi. I've been on to BT 4-5 times in the last few weeks. Everytime its the same thing I do all their checks and run the speed test. Its the same thing over and over. When i try to explain to them the problems i,m having they said your speed is within the acceptable range. I,m at a loss with dealing with BT. The customer server is terrible.
Basically the problems i,m having is really high pings. Even doing the BTwholesale speedtest my pings was usally in the 30ms range now they are 70 on average now. I play alot of online games. And Everything is unplayable. I know there is definitely something wrong. Either with the routing or some of the nodes on bt.
Today I was trying to play Diablo 3, the lag spikes was huge every 2-3 seconds jumping to 1-2k ms latency. I ran some winMTR tests and i,m having alot of packet loss. I tried to explain that to BT on the phone. But its like the dont have a clue what i,m talking about or wont attempt to help me with the issue. All game companies usally tell me ISPs are always willing to help with these problems. But BT seem to refuse to help with latency ping issues, just your speed is fine etc .
I,ve also noticed people in the BT forums saying something about G.INP and people needing HH5 Type B. Can someone explain to me what this is or if its something happening to my cabinate. I,m using the BT HH5 type A. From what i see the about the G.INP sounds like the issues i,m currently facing.
Can some Mod please help me. I,m really losing hope with BT.

Hi Guys.
Still facing these issues. Is BT not going to do anything about it? Here is a WinMTR test to a game server i,m playing.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| BTHUB5 - 0 | 1132 | 1132 | 0 | 0 | 10 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| 217.41.216.109 - 7 | 901 | 843 | 18 | 30 | 394 | 20 |
| 213.120.158.234 - 7 | 909 | 853 | 21 | 25 | 51 | 23 |
| 31.55.165.151 - 7 | 905 | 848 | 20 | 25 | 51 | 23 |
| 31.55.165.109 - 7 | 905 | 848 | 21 | 25 | 49 | 23 |
| 109.159.250.180 - 7 | 897 | 838 | 20 | 25 | 63 | 23 |
| core1-te0-13-0-16.ilford.ukcore.bt.net - 7 | 913 | 858 | 27 | 34 | 57 | 33 |
| peer6-0-9-0-22.telehouse.ukcore.bt.net - 6 | 917 | 863 | 27 | 32 | 56 | 32 |
| 166-49-211-240.eu.bt.net - 7 | 913 | 858 | 28 | 32 | 59 | 28 |
| 213.248.82.249 - 7 | 909 | 853 | 0 | 33 | 93 | 29 |
| ldn-bb2-link.telia.net - 7 | 909 | 853 | 28 | 36 | 127 | 70 |
| adm-bb4-link.telia.net - 7 | 909 | 853 | 32 | 37 | 76 | 34 |
| adm-b4-link.telia.net - 6 | 917 | 863 | 34 | 38 | 65 | 35 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
217.41.216.109 seems to be an issue with this. Getting packet loss of 7% and the the ping shoots up to almost 400 while the average is around 30.
I,ve tried everything BT have told me, i've phoned loads and loads of times to seek help. I dont know what else to do. Pings and latency is horrible. And i dont just mean little lag. Every online game is unplayable. Webpage loading slowing or broken images .

Slow download, high ping

Hi
I'm seeing very slow download speeds and very high ping numbers recently. Mostly evenings. This evening is bad. For example 0.12 mbits download and 2012ms ping. Does anyone have any ideas? I had similar a couple of years ago and it was my profile. But profile is at 7 figure on current Bt wholesale speed tests.

Thanks, yes results below:
Download speedachieved during the test was - 0.99 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
ROUTER DATA&colon;
Basic Status
Device Information
Firmware Version:0.9.1 0.1 v0041.0 Build 140905 Rel.30877n
Hardware Version:Archer D9 v1 00000000
System Up Time:0 day(s) 02:08:26
DSL
Line Status:Connected
DSL Modulation Type:ADSL_G.dmt
Annex Type:Annex A/L
Upstream DownstreamCurrent Rate (Kbps)Max Rate (Kbps)SNR Margin (dB)Line Attenuation (dB)Errors (Pkts)
448
8128
1140
11184
24
15
3
3
0
0

BT Infinity High Pings (eh .. I mean really High)

Greetings, Are BT Infinity witch is in the Lisburn Area is getting really high pings, slowing down the speed of are Broadband . I'd like to know whats going on right now? How is this even happening :s

Ignore it, is everything working as it should? Gaming, You tube(you said u Tube, must read posts more thoroughly), surfing, downloading?
If yes then, enjoy.
If no, then reboot the openreach modem (power off) & do the same with your router for 5 mins, power on the modem ist, wait for the dsl light, power on the router (god forbid you're using a homehub.....half Jk ) & test again.
Peace.

High Pings, slow performance. Good line stats. P...

Hi
I am suffering from very high ping times and variable download speeds. I normally get about 15ms ping and 12-15Mb download. I am currently getting 200-500ms ping times and 1Mb-6Mb download and significant packet loss. Ping test gives me a server in holland as fastest server!
My line stats look fine - problem doesn't seem to be the local loop.
I swapped the ECI modem for a Hauwei from eBay in case that was causing an issue (and so I could access the stats) but it didn't improve things. Any clue? Do you know how to get to someone in BT that I can have a sensible conversation with? I am preparing myself for the usual long drawn out fight with the helpdesk and hours on the phone.
1) Exchange and cabinet details
BT BROADBAND AVAILABILITY CHECKER
Telephone Number *********** on Exchange HARPENDEN is served by Cabinet 49
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
17
10.6
1.3
0.8
Available
FTTC Range B (Impacted)
13.4
5.3
1.2
0.5
Available
WBC ADSL 2+
Up to 2.5
1 to 4
Available
ADSL Max
Up to 2
1 to 3.5
Available
WBC Fixed Rate
1
Available
Fixed Rate
1
Available
Other Offerings
FTTP on Demand
330
30
Available
Fibre Multicast
Available
Copper Multicast
Available
2) DSL Modem Details
Device
Help
Product type
EchoLife HG612
Device ID
10C61F-21530315408K25030366
Hardware version
VER.B
Software version
V100R001C01B030SP08
Firmware version
A2pv6C038m.d24j
Batch number
BC1P6.030.A2pv6C038m.d24j
System up time
0 days 1 hours 18 minutes 15 seconds
3) DSL Line Stats
Connection Status
Help
Mode
VDSL2
Traffic type
PTM
DSL synchronization status
Up
DSL up time
0
Line Status
Help
Downstream
Upstream
Attainable rate (kbit/s)
15524
1134
SNR margin (dB)
30.9
0
Line attenuation (dB)
10.1
10.5
Output power (dBmV)
10.1
10.5
Statistics
Help
Path 0
Path 1
Downstream
Upstream
Downstream
Upstream
Line rate (kbit/s)
14999
1077
0
0
CRC errors
222
138
18
18
FEC errors
0
3
4
0
HEC errors
90
58
32
32
Thanks for your help!

Thanks for the quick response!
BusyBox v1.9.1 (2014-01-21 16:44:38 CST) built-in shell (ash)
Enter 'help' for a list of built-in commands.
# xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Last initialization procedure status: 0
Max: Upstream rate = 1134 Kbps, Downstream rate = 15580 Kbps
Bearer: 0, Upstream rate = 1077 Kbps, Downstream rate = 14999 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Discovery Phase (Initial) Band Plan
US: (7,32) (871,1205) (1972,2782)
DS: (33,859) (1216,1961) (2793,3970)
Medley Phase (Final) Band Plan
US: (7,32)
DS: (33,859)
VDSL Port Details Upstream Downstream
Attainable Net Data Rate: 1134 kbps 15580 kbps
Actual Aggregate Tx Power: 10.5 dBm 10.1 dBm
====================================================================================
VDSL Band StatusU0U1U2U3U4D1D2D3
Line Attenuation(dB): 13.4 N/A N/A N/A N/A 28.2 86.8 N/A
Signal Attenuation(dB): 13.4 N/A N/A N/A N/A 44.8 N/A N/A
SNR Margin(dB): 6.8 N/A N/A N/A N/A 6.7 N/A N/A
TX Power(dBm): 10.5 N/A N/A N/A N/A 10.1 N/A N/A

High Pings and lag in games.

The problem I have is with gaming early in a morning and towards lunch time are usually fine and late a night into the early hours are usually ok aswell but as soon as peak times roll in my online play is impossible due to high pings and very bad lag, any idea what could be causing my problem please?
Steps I have taken to date, contact BT and was passed onto tier 2 tech support who then ran a noise check which last 24 hours on my line, which seems to have left my line with a higher noise value than before.
Tried a different ethernet cable, different micro filter, unplugged everything from the socket except for my Homehub 2, turned off my firewall and virus checker, reset my computer, closed all unused programs. Tried a friends Homehub 2, tried a laptop, all have the same result with high pings and lag in games.
Also BT quote my line speed should be an estimated 17MB.
ADSL line status
Line state
Connected
Connection time
4 days, 22:09:10
Downstream
8,128 Kbps
Upstream
445 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
15.6 dB / 30.2 dB
Line attenuation (Down/Up)
24.0 dB / 14.1 dB
Output power (Down/Up)
0.0 dBm / 10.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
3334 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
2211

Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
6592 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6592 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 445 Kbps(UP-STREAM)
IP Profile for your line is - 7170 Kbps
2. Upstream Test: -provides background information.
Upload Speed
363 Kbps
0 Kbps
445 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 363 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 445 Kbps

BT Speed Test

Hello All,
I got BT Infinity upto 80mb installed last Friday (went great, was told could only get 56mb, but i can download at 76mb)
when I goto http://www.speedtester.bt.com/ i am not able to run the speed test (the ADSL & Fibre to the Cabinet (FTTC) Diagnostics)
I enter my phone number, and it starts the test
It runs Test 1 and gets stuck on the "Upstream speed for:Test 1, at 100%"
it will just sit their for a age, then come up with site is busy.
any ideas?
Andrew
EDIT:
this is what comes on the screen
The system is currently busy. Please try again shortly, however if this problem persists, raise the issue with your service provider

Details from speedtest
download -59.26
upload - 11.04
ping 40
for real world downloading, i am getting upto 75mb, which i cant even tell you how good that is, i was on a 1mb to 1.5mb download
Andrew

BTW Speed Test High Ping

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