Bug? Cisco Jabber Video for TelePresence and spanish keyboard

Hello everybody,
because of a customer request I checked Jabber Video with spanish keyboard configured (traditional sort) an figured out, that with this configuration the Jabber Client (tested with 4.2, 4.6 and 4.8.8) doesn't accept the pound key when it is pressed on the keyboard. In Word for example the pound key works as expected. At the moment I told the customer to use the "onboard" keyboard in the Jabber Video client, but I think it is a bug (don't know if it's a bug in Jabber Video or Windows 7). Has anyone experienced the same? Maybe this will be fixed in future?
Regards, Daniel

You can have both "free" and "enterprise" versions installed on a Mac.
If you already have "enterprise" version installed on a PC, and you install the "free" version, the registry settings will be changed and server setting locked to
https://sjc1-movi-pr-bootproxy-vip.ciscojabbervideo.com/endpoint/configuration
when you install the "free" version, so ,no, you can't have both versions installed on the same PC.
You can change the registry settings so it's not locked to the Cisco server, but then you might as well just have the "enterprise" version installed and just edit the internal server settings to use the above URL if you want to make it behave as the "free" version.
There's no difference, clientwise, between the two, the server settings determines which server it will register with, and provisioning settings will change accordingly.
/jens

Similar Messages

Cisco Jabber Video for Telepresence (Movi) Call Denied

We are able to make outbound calls, but not receive incoming calls, we recieved a 'call denied' message.
I have VCSC running with X7.2 and VCSE running with x6.1
I have a provisioning done from TMS.
Is there any debug command or tool to troubleshoot the call and on which device can I start to troubleshooting this?
Thank you.

I have the reverse, I can receive calls, but not make them.

Is it possible to embed Jabber Video for Telepresence in a webpage?

Hi, I wanted to ask whether it is possible to incorporate Jabber Video for Telepresence in a webpage so that (registered) users can join or make a call on a website? Or is it only possible to download the application to a PC and run it from there? Thanks!

That's correct - it is in no way possible to incorporate Jabber Video for Telepresence directly into a web browser, the client must be downloaded and installed on the PC/Mac and/or iPad.
See your other thread regarding multiple participants;
https://supportforums.cisco.com/thread/2211227?tstart=0
/jens
Sent from Cisco Technical Support Android App

Setting up Jabber Video for TelePresence with QS C20 system

I am trying to connect Jabber Video for TelePresence for Mac (Free version) from home to my office's QuickSet C20 system. Can you tell me what data (addresses etc) I need to have and where to input them to make this work.
I have downloaded the software on both the mac and ipad and have created an account.
Can someone help?
Doug

Thanks again.
The info from C20 system is:
URI 1 :
[email protected]
DisplayName :
Click to edit...
DefaultTransport :
Auto
TlsVerify :
Off
Type :
Standard
Outbound :
Off
Proxy 1
Discovery :
Manual
Address :
Click to edit...
Proxy 2
hope this helps.
Also what is the difference (in the context of the above connection issues) between iPad o Mac version of Jabber Video.
doug

Unable to install Cisco Jabber Video in Windows 8

When I attempt to install Cisco Jabber Video for TelePresence (version 4.6 and 4.7) in Windows 8, I get the following error message:
The error says: "The wizard was interrupted before Cisco Jabber Video for TelePresence could be completely installed. Your system has not be modified. To complete Installation at another time, please run setup again. Click Finish to exit the wizard."
The error occurs for 4.6 and 4.7. What can be done to resolve this issue?

Hi Robert,
Is Windows 8 on a Surface Tablet or desktop/laptop?
If Tablet, this platform is not supported. No ETA on when a version will be released to support this.
If desktop/laptop, then you need to update your video driver by visiting the website of the manufacturer, i.e. Intel, nVidia, ATI, etc. The latest video driver cannot be obtained by using the Microsoft update tool. These drivers are usually generic and/or not the latest.
Once installed, this error should go away.
If installed and you still get the error, then this means your video card is unsupported and you will not be able to use this software.
Jason

Cisco Jabber Video 4.4 sound delay

Hello!
I have a client that is running Cisco Jabber Video 4.4 and they have problems with the sound.
It's good quality sound, but there is about 3-5 seconds delay when they talk.
Do you have any tips what they can do about this?

Check the machine to see how much CPU is used. If high, the machine can't handle the call. If machine is good, check network connection with videotest.webex.com. If good, make a call, and while in the call, mouse over the 'i" information icon and look at the stats. See if the video and audio have high packet loss, FEC errors, or high jitter. If so, their connection to the internet is not clean and they will have issues.

MBA (mid 2013) and Cisco Jabber Video client not recognising any camera

The Cisco Jabber Video client is not recognising the internal Facetime HD camera nor the external USB Logitech Webcam C920.
This was not working from the beginning. Cisco is aware of this issue and promised to deliver a fix in the next release of their software.
After installing the 10.8.5 Update from App Store and the 10.8.5 Supplemental update the Cisco client was able to recognize the external camera.
After that I followed a hint to install the Combo update this should enable Skype to recognise the Facetime HD camera. After installing the Combo update Skype was able to recognize the internal and external camera (by the way the quality of preview video using Facetime HD was brilliant and much better than the internal camera of a MBA from 2012). BUT after that update the Cisco client was no longer recognising a camera.
I run a recovery installation of 10.8.4 - but the result was again a 10.8.5. If I try now to run a recovery install I only get a recovery of version 10.8.5 offered.
I did a SMC reset, a parameter RAM reset, tried to start in saved mode but nothing helped.
Any other ideas how to get a least an external camera working again with Cisco Jabber Video?

Similar problem here. I have a Logitech C615 camera/microphone plugged into my MAC mini running OSX 10.9.3. Today, JABBER could not find the camera (although it found the microphone?). I was running 4.5.7 and so downloaded v4.8.6 and reinstalled: no camera. I also downloaded the cloud version: no camera.
I was not running either Vidyo or Polycom RealPresence at the same time as JABBER
But, when I did run these apps, my camera & microphone both work.
Suggestions?
John

Directory Caching issue with Cisco Jabber client for Windows

Hi ,
I am facing cache issue with Cisco Jabber client for Windows. If I do any change related to modification or deletion of contacts in Active Directory/ Callmanager, it does not reflect in the Jabber. Because jabber takes the contacts from the locally stored cache file in the Windows system.
Every time I have to remove the cache file to overcome this issue, practically it's not possible to do the same with all the Widows users. As, if any employee leaves the company and still I can see his contact appears in the "Cisco Jabber client". I have not seen this issue with Android/Apple iOS.
Is there any automated way to remove the cache file?
Here is the detail of CUCM,Presence and Jabber.
CUCM version: 9.1.x
Presence : 9.1.X
Jabber : 10.5 and 10.6

Hello
On our environment we had to install a dedicated Microsoft Certificate Authority "just for Cisco Jabber usage" to house the
Network Device Enrollment Service.
Our certificate for the CUPS were generated on this Certification Authority too.
I discussed this certificate matter with my colleagues this afternoon and nobody seems to remember how these certificates were deployed into the
Enterprise Trust store for the users.
But I think they asked all 400 users to accept the 3 certificates by answering "yes" to the popup instead of using a script deployed by GPO...
I wish you success with that deployment and really hope you have a technical partner that *Knows* this subject.
Our partner left us alone with that unfortunately.
Florent
EDIT: If the "Certutil script method" works, please let me know. This could be useful in our own deployment.

Cisco Jabber Video 4.7.4 thinks 4.6.3 is the "latest"

When users log in with Cisco Jabber Video 4.7.4 (Mac), a message appears asking them to "update" to 4.6.3.
Which is nonsense.

Are you sure your TMS is configured properly with the correct version of Jabber for Mac set in the Provisioning Directory? I believe this OS X Software Version setting defines the current version the TMS expects to be used.

How can I add new content in iDVD to a DVD-RW disc which has ample remaining free space? After preparing the new video for burning and clicking on Burn to iDVD, I get a window saying the disc's already recorded and that I can either Erase or Eject.

How can I add new content in iDVD to a DVD-RW disc with a video previously successfully recorded on it? (The disc has ample remaining free space.)
After preparing the new video for burning and clicking in the File menu on Burn to iDVD, I get a window saying the disc's already recorded and that I can either Erase or Eject. My assumption has been that iDVD would automatically find the free space and continue with the new recording from there. I'd be grateful if anyone can shine light on this.

There are, but not with a DVD written as a movie disk. It must be closed when completed, or it doesn't work.
Apple's built in Burn utility also automatically closes any data CD, DVD or Blu-ray disk you burn. Doesn't matter how much space is unused, you can't use it. You'd have to use a more advanced disk creation app, such as Toast Titanium. I then have the option of choosing to write the data as a session:
I can keep doing this until the disk is full. If I've written five sessions to the disk, when I put it in the drive, five CD/DVD icons will appear on the desktop since the OS will treat each session as if they are separate physical disks. At any point you choose Write Disk when writing a group of data, that means you're closing the disk, and again can't add anything after that. So if I had written two sessions, and the third was Write Disk, it's over. I can't put anything else on that disk.

Differences between Cisco Jabber 9.2.6 and Cisco Jabber 9.7.1 for windows 7 PC?

It could cover the features or technical aspects of Cisco Jabber

Currently our users are using Cisco Jabber 9.2.6, while we are planning to move to 9.7.1...
Looking for a simplified way to explain the difference to the users.

Cisco Jabber Video Crashes anonymously..

Hi All,
Jabber video software crashed while doing the Far-end Camera Control. This was so strange and it forced me to start the application again.
please follow the below mentioned procedure to reproduce the same issue.
Make a point to point video call from your jabber video.
Click on Far-end camera control button and keep the option available there.
Ask the remote guy to press pause on their side.
There will not be any video coming from remote endpoint but the Far-end camera control option will remain there, now if you try to control the remote camera will give you an error.
Thanks & Regards
Nikhil Jayan

Here are recommended guest access services:
CMR-Cloud - Allows guest access through WebEx for customers with Telepresence infrastructure for endpoint registration and want conferencing from the cloud. Details can be found at http://www.cisco.com/go/cmrcloud
CMR-Hybrid - Allows guest access through WebEx for customers with Telepresence infrastructure for registration and conferencing. Details can be found at http://www.cisco.com/c/en/us/solutions/collaboration/telepresence-webex-working-together/index.html
Jabber Guest – Allows enterprise to embed Jabber into applications and websites to enable inbound calling. Details can be found at http://www.cisco.com/c/en/us/products/unified-communications/jabber-guest/index.html
Project Squared – Project Squared offering allows simple and secure place to collaborate — with anyone, anywhere. Details can be found at www.projectsquared.com
These were shared with Cisco Sales and Cisco partners. Only Project Squared was shared with end users as the service as that service is the only one directly available to an end user.

Cisco Jabber Video 4.4 - how to disable "remember me" check box.

Hi All
=Situation=
We are authenticating the Jabber Video users againts the MS Active Directory.
If in Jabber Video the "remember me" check box is ticket and a user changes the password in MS Active Directory, after few Jabber Video login attempts the account will be locked in MS Active Directory.
=Question=
Is this a known behavior ?
A) What would you suggest as remedy
B) Is there possibility to disable the "remember me" check box.
C) To save system resources - are there options as well to disable the check boxes in Sign-in Settings "Start Jabber Video wehn I log on to my computer" & "Sign in automatically".
Unfortunately this will be a show stopper, If I am not able to fix this issue.
I would appreciate any kind of feedback.
Thanks in Advanced
Alessandro

Looks like you're using on-prem JabberVideo (Movi) ? - whereas this particular forum is for the "free" version hosted by Cisco.
You've got a better chance of getting a reply by posting the question in the below thread in the Telepresence forum, the last post might be of interest too.
https://supportforums.cisco.com/message/3748369#3748369
/jens

CISCO Jabber 8.6.2 and CME 8.6

Hello,
I want to use Cisco Jabber 8.6.2 with Call manager Express 8.6
I configured the IPhone on CME and is working ok on local wireless LAN,
When I’m using the VPN I can place call's inside the network but I can't use on outside line. I have no sound.
Also if I place a call and the I end the call, the called phone rings and is not stopping. So I think is a call disconnect problem.
Bellow is a part of the configuration.
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
h323
call start slow
sip
session transport tcp
registrar server
voice class codec 1
codec preference 1 g729r8
voice class custom-cptone romania
dualtone busy
frequency 450
cadence 170 170
dualtone disconnect
frequency 450
cadence 170 170
voice register global
mode cme
source-address 10.12.4.252 port 5060
max-dn 10
max-pool 10
authenticate register
hold-alert
tftp-path flash:
create profile sync 0000545624458818
voice register dn 1
number 5146
call-forward b2bua all 5108
call-forward b2bua busy 5160
call-forward b2bua noan 5160 timeout 18
name Ioan Stanciu
shared-line
label Ioan
voice register pool 10
registration-timer max 720 min 660
id mac 68A8.6D91.3FE0
session-transport tcp
type CiscoMobile-iOS
number 1 dn 1
username 5146 password 5146
voice-port 0/0/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone romania
no battery-reversal
timeouts call-disconnect 2
timeouts wait-release 2
connection plar opx immediate 5150
caller-id enable
voice-port 0/0/1
supervisory disconnect dualtone mid-call
supervisory custom-cptone romania
no battery-reversal
timeouts call-disconnect 2
timeouts wait-release 2
connection plar opx immediate 5150
caller-id enable
dspfarm profile 1 conference
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
codec g729br8
codec g722-64
maximum sessions 1
associate application SCCP
dial-peer voice 2 pots
preference 2
destination-pattern 9T
incoming called-number .
direct-inward-dial
port 0/0/1
telephony-service
video
maximum bit-rate 256
no auto-reg-ephone
em logout 0:0 0:0 0:0
max-ephones 25
max-dn 120
ip source-address 10.12.4.252 port 2000
max-redirect 7
auto assign 1 to 8
service phone videoCapability 1
service phone paramEdibility 1
no service directed-pickup
timeouts interdigit 6
timeouts ringing 15
Any idea what can be the problem ?

Hello,
Is the connect over 3G enabled on your iPhone? Try this.
Btw, what have you put as device ID on your iPhone? the MAC address?
To my knowledge, the device ID is TCTXXX for CUCM, there is no info related on how to add it for CME 8.6
Regards

Jabber Video for Mac 4.6 does not find iSight camera

Hello.
I recent purchased a new Mcbook Air (MacBoorAir6,2) and was hoping to use the new built in HD camera with Jabber Video. Except JV doesnt seem to find the camera in prferences. I assume that since this MBA has only been out for a week that it's just a matter of Cisco updating the JV client to support the camera? Or is there something I need to do to the OS so JV will be able to use the camera?

Yes, version 4.7 solves this issue. Download here:
http://software.cisco.com/download/release.html?mdfid=283613653&flowid=46186&softwareid=280886992&release=4.7.4.17771&relind=AVAILABLE&rellifecycle=&reltype=latest
For more info search for user Jason Hirdler on this thread:
https://supportforums.cisco.com/thread/2226206

Bug? Cisco Jabber Video for TelePresence and spanish keyboard

Similar Messages

Maybe you are looking for