Bug found - Restrictions Passcode

I believe that I have found a problematic bug with the Restrictions Passcode entry, but hopefully someone will convince me otherwise.
ISSUE:
I set up a Restrictions passcode on my young son's iPad Mini (1st Gen Wifi/AT&T/GPS 16GB, version 8.3). He clearly tried to guess the passcode, so when I wished to change the Restrictions, I saw the following on the Enter Passcode popup screen:
"Try again in 11,957,579 minutes / 6 Failed Passcode Attempts"
The minutes have been counting down, but it is still at 20+ years to input the passcode.
FAILED SOLUTION:
I plugged into iTunes, backed up onto my Mac and onto iCloud, restored the iPad to factory settings, and then restored the backup. This was in hopes that the 11M+ minutes would be wiped away to zero or something more reasonable. Still shows 11M+ minutes to wait.
DILEMMA:
He is begging me to save his app history (particularly Minecraft) before I wipe to factory and ask him to start from scratch.
QUESTION:
Has anyone encountered this Restrictions Passcode bug before? Any suggested solutions? Thanks!

Thanks JimHdk, but unfortunately these processes did not solve the problem. t would follow logic that the process you suggested - restoring the device to factory and then restoring the backup would work - but it doesnt in this case. I have executed all of the recommended processes for disabled devices (twice in fact) to the letter. Afterwards, the Restrictions passcode cannot be typed in at all and there are still 11 million minutes to wait (I know the passcode if it would let me type it in).
Not sure how it could be normal behavior to have to wait 20.9 years (11+ million minutes) before the device allows a Restrictions passcode to be typed in. There is no logic in the size of that number. Has to be a bug, right?

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I have an ipad with the ios7 update, but I forgot my restrictions passcode. And i can't restore because my "find my ipod" is on. But i also can't do anything because i don't have an icloud for this device. What can i do?!!

I have an ipad with the ios7 update, but I forgot my restrictions passcode.And when I go and click restore I can't restore because the "findmyiphone" is on and I can't do anything about it since i can't get in my ipad. I can't do anything on icloud.com either because I did not put my device on there. What can I do??

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

Restrictions passcode on iphone 4 changed by IOS 7.0.2?

I have set a restrictions passcode to both of my daughter's iphones restricting features and functions, one of them being the inability to change account features (like find my iphone - more on that in a moment).
In trying to disable the restrictions temporarily to install some apps, I have discovered that the passcode is no longer the one that I entered and have been locked out of making these changes. The same restrictions passcode does work on my other daughter's iphone. I have tried over a dozen of different lock codes, working around the failed attempt feature by changing the date and time on the device each time, none of them work.
I am guessing that somehow the recent upgrade to ios 7 and then 7.0.2 may have been responsible as the phone lock code changed on 3 of my other ios devices one morning without any rhyme or reason shortly after the first ios 7 upgrade. This is another matter that resolved itself after a few hours. weird thing is that it was the same passcode that is giving me trouble on this device now.
In an attempt to restore the problem phone from a recent backup (dated 9/2013 and preceeding the ios upgrade bs) I was asked to disable the find my iphone feature before it will let me restore from this backup. Unfortunately, since I have set this as a feature on her phone that cannot change without first entering the restrictions passcode I cannot disable this feature at all.
What the heck???
Please help.
Thanks in advance.

Thanks for your prompt reply diesel vdub.
Maybe I wasn't clear that I did not actually forget my passcode although I can understand this being the kneejerk response as this seems to be a popular topic on the forums.
The passcode literally changed to something else.
Since it is a passcode that I use on my other ios devices and I'm the only one authorized to change it, it is my presumption that some other event occurred and all fingers point to the recent ios 7 upgrades especially given the information shared with me by several of my colleagues that the ios 7 upgrade rebooted their devices with a lock code that never existed prior to the upgrade. I should point out that each person is very competent technically.
This is a bug perhaps that will be addressed witn ios 7.0.3??

I forgot my restriction passcode on my Iphone

how can i recover my restriction passcode?? Everything i have found on how to do it requires Mac software I dont have Mac. So what can i do to get this back with useing windows software. And i would perfer not going to a backed up file and losing any of my data I will if that is the oonly way.

iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

Is there a difference between the passcode and the restrictions passcode, in iphone 6?

After my 8.3 update, the pass code for unlocking my phone is not the same as the "restrictions pass code". I tried to restore my phone and created a new unlock pass code and I still cannot get past the Restrictions Pass code. ugg

There is something going on here. I'm 100% sure that my restriction code was the same as my unlock too, and after updating to 8.3, I can't get in restrictions.
Before updating, I had change my passcode for unlocking to the same as the restriction. The iphone haven't said a thing about that but I sure remember that I couldn't put the same passcode when I created the restricion one. Maybe you couldn't put the same unlock code in the restriction code but when you already created the restriction one, and tries to change the unlock code to the same as the restriction, it worked and bugged the restriction when I updated.

Can you do a restore with Restrictions Passcode active?

If i have passcode restrictions enabled can i still do a restore on my iphone through itunes? If the answer is Yes, was this always the case? I have been getting conflicting information and i am sure that when i was checking into the iphone and its ability to be an Family Friendly device that i found that if the restrictions were on then you could not do a restore. Has this changed over the last year? May be a software update changed how a restore is done?
Any one know more about this as i have recomended the iphone to a significant amount of people as being family Friendly, including an organisation. If you can just do a restore regardless of whether the restrictions code is active or not then it seems to defeat the whole purpose of a restrictions code if my children can just do a restore and by pass my code and place what ever they want on their device.
Thanks for your help

sherriefromcoomera wrote:
Thank you wjosten, can you tell me has this always been the case?
Yes.
If you're referring to the iPhone passcode(not restrictions passcode), as long as the last computer the phone synced with is used to restore it, you do not have to enter the passcode.

HT1414 RESETTING RESTRICTIONS PASSCODE - Even after restoring a phone, you cannot bring back your data from the icloud because it brings back the restrictions passcode you cannot remember and used restore to begin with

RESETTING THE RESTRICTIONS PASSCODE - Even after restoring the iphone and bringing back the data from icloud you cannot reset your restrictions passcode as it is stored in the icloud backup.

Hello risenhauer,
Thanks for using Apple Support Communities.
To reset your Apple ID password without knowing your security questions or have access to the email account, you will need to contact Apple Account Security in your country. Links to contact can be found in the article below.
Apple ID: Contacting Apple for help with Apple ID account security
Take care,
Alex H.

How to recover restriction passcode that i forgot?

attempted 22 tries to turn off my restriction passcode,never succeed.

The recommended solution is that you have to reset the device as new because if you restore from a backup, the backup will also have the forgotten Passcode in it and yo will just be restoring that Passcode to the iPad. However, if you have a backup that does not contain the Passcode, you can restore from that backup and that should solve the problem.
If you are a little more daring, I found this in my Pages app. I copied this months ago and forgot all about it. You can read it and see if you want to give it a try. Everything inside of the + signs is what I copied from another discussion and they are not my instructions.
+1. Download iPhone Backup Extractor http://supercrazyawesome.com/ (This is for OSX, if you are using Windows there are other Backup Extractor programs although my iPhone syncs with a Mac so you will have to tweak these directions to work with the Windows program, here is one of the Windows programs I found: http://www.iphonebackupextractor.com/)
2. Extract the Zip file you downloaded, move the App to your Applications folder, then run the App
3. Click on Read Backups, in the window that pops up click on the backup file of the device you need the lost pin for, then click Choose
4. You will have a list of all the Apps on the phone. Scroll to the bottom of the list and click on iOS Files, then click on Extract. Choose a folder where you want the files to be extracted to.
5. After it finishes extracting go to the folder where you extracted the files and follow this directory path: iOS Files --> Library --> Preferences
6. In that folder find the file "com.apple.springboard.plist" and open it. (Read note below if on Windows)
7. In Property List Editor look for the key titled "SBParentalControlsPin"
8. Look to the right of that entry and you will see the 4 digit PIN. You can now remove/modify parental controls
(NOTE: If you are on Windows and do not have a program that will read PLIST files then open the file with Notepad instead. It will mostly look like garbled junk and words running together but towards the end of the file look for 4 successive digits, if there is more than one place with 4 successive digits then try them all, one of them will be your pin).+

HT201304 What do I do if I forget my restrictions passcode and restoring dosn't work?

I had set a restrictions passcode accidentaly on the ratings of apps... It is quite annoying and I have already tried restoring my Ipod touch. Any suggestions?

You have to restore to factory defaults/new iPod. You found if a backup was made with the Restrictions passcode present on the iPod the Restrictions passcode also gets restored when you restore from backup.

Restriction passcode problems

My ipad does not accept my restriction passcode and i am 100% sure that i remember the passcode. It must be a bug from your new i.o.s. Can i reset my restriction password without having to use "ibackupbot"?

Hi,
I'm afraid you have to restore it like new from a Windows or Mac PC, through iTunes. Sorry.
Hope this helps!

I have a restriction passcode that I have no idea what the passcode could be. I know that I need to reset the phone to factory settings but how do go about doing this without losing all of my contacts and other info, etc? (mainly contacts)

     At some point, I don't even remember doing this it must have been so long ago, I set a restrictions passcode on my phone. This has become a problem now because I have so many apps that I do not ever use that take up so much space I can no longer take pictures or put more music on the device. I have read that I need to restore to factory settings but that once I do that I cannot restore to a backup because restrictions passcodes are saved in backups. Is there any way for me to restore my phone to factory settings and then get all of my contacts and perhaps as much other data back as I can? I have tried every passcode I can think of for the restrictions passcode (24 times! to the point that ever time I try and fail I cannot try again for an hour. To say the least, this is quite frustrating as is limits what i can do with my phone on a daily basis, whether it be music or taking pictures and videos etc. Can someone please help me solve this problem without losing minimal data? I have already backed the phone up to my computer as well as iCloud. Even the woman at the apple store told me I had to restore it to factory but was too busy to get further into it and I didn't have a genius bar appointment. If all else fails I can make an appointment and go in there. I just thought I may as well ask on here first to see if there was a way I could do it myself. Thanks for reading and hope you can help me!
-Mike

You can't. Restoring new means everything is erased. If you have a backup made before creating a restriction code, then you can restore that backup, but none later.
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
   1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
       other end of the cable connected to your computer's USB port.
   2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
       until the red slider appears, then slide the slider. Wait for the device to turn off.
              * If you cannot turn off the device using the slider, press and hold the
                Sleep/Wake and Home buttons at the same time. When the device turns off,
                release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
       device. The device should turn on. Note: If you see the battery charge warning,
       let the device charge for at least ten minutes to ensure that the battery has some
       charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
       When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

My 6 is not allowing me access to icloud nor to any of my email addresses. I've tried to reset it but it is asking me for my 'restrictions' passcode and I never set one up. What should I do?

My 6+ iphone is not allowing me to access icloud nor any of my email accounts. I've tried to reset it but it asks for my 'restrictions' passcode which I
did not set up. I can't reset it via itunes either because it says I have to turn 'find my iphone' off but it is off. What should I do please?

Hi nadzpad,
I'm sorry to hear you are having issues with your iPhone 6 Plus. I also apologize, I'm a bit unclear on exactly what you are seeing or describing. If you are being asked for a Restrictions password, you may find the following article helpful:
About Restrictions (parental controls) on iPhone, iPad, and iPod touch - Apple Support
If you are getting a message that you must turn off Find My iPhone before restoring from iTunes, then these articles may be more useful:
iCloud: Remove your device from Find My iPhone
Find My iPhone Activation Lock - Apple Support
Regards,
- Brenden

My iPad is disabled and won't connect to iTunes on any computer; I went to my iCloud and removed the iPad so it will erase all data when the iPad is connected to the internet (the original problem was a restrictions passcode we forgot)

Here is the order of what I did to my iPad:
1. A restrictions passcode was put on and we couldn't remember it. Despite numerous attempts at righting this, I couldn't. The iPad would not sync with any iTunes on any computer, Mac or PC.
2. I put a, 'use passcode after one minute' passcode on it and deliberately put in 10 wrong passcodes so it would disable the iPad. Now it still will not connect to any iTunes.
3. I connected to my iCloud account and removed the iPad from the cloud; it says it will erase all iPad data when it connects to the internet. I am fine with that, I need to know what to do now, though. iPad says, 'Connect to iTunes,' but it won't. Please help this amateur of all amateurs!!

See iPhone DFU mode explained, and how to enter DFU mode.

HT1212 I have forgotten my restrictions passcode on my iphone. How can I override/ get past this problem & get safari back? Any help much appreciated!!

Hi there!
I've forgotten the restrictions passcode that I set up. I've failed on 5 attempts. What can I do to get rid of it and access safari again?! I've restored original settings (which happily updated my software), but then restored the last phone back up which I made & so, of course, still have restrictions set as on. Any help would be greatly appreciated!!! Thanks.

To remove the Restrictions passcode you will need to Restore the Device as New...
You will not be able to perform a backup as this would include the Restrictions passcode... which is what you have to remove...
https://discussions.apple.com/message/16804924#16804924

How do I reset an iPad 2 to factory defaults when I can't recall the Restriction passcode?

I have tried all of the suggested reset methods and still cannot reset to factory defaults. Somehow I setup a restrictions passcode that I can't find or remember so I seem to bee stuck.
Does anyone have a solution?

The only option is to wipe the device clean and restore it to factory settings.
Follow the instructions in iOS: How to back up your data and set up your device as a new device http://support.apple.com/kb/HT4137http://support.apple.com/kb/HT4137 to restore the device to factory settings.
Once you have setup the device as a new one, you can then sync it back with your iTunes account and all your music, apps, contacts and any other content sync'ed with iTunes will be loaded on the device. Any content that is stored only on the device and not sync'ed with iTunes, like app logins or data, will be lost during this process. Be forewarned that this is a long process and can take a couple of hours or more to complete. This can be painful, but it is necessarily so to prevent users from working around the security settings. After the restore is complete, you can setup a new Restrictions passcode. Make a note of the passcode to avoid this situation in future.
 Cheers, Tom

Bug found - Restrictions Passcode

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