Bug-Having trouble sharing content

Question

I'm trying to share a script with others and it is not working. They can only view it in co-author mode and even when they do, they are seeing old scripts that I've already deleted. The current script tells me that it is an "unshared document" and the people I'm sending it to can't even see it is there. I'm I doing something wrong? I went to share, entered their e-mail address, and they signed in. But they still can't view it. Any suggestions?

Answer 1

Thanks for showing such an enthusiastic response. It has been our pleasure to cater to your problems as soon as possible. At AdobeStory we are always striving to make working for our users easy and smooth in every possible way.
So heading towards your problem, following are the steps at the reviewer's end when a script has been shared with him/her:
Within a few moments after the author shares the script , a notification for the same appears in the reviewers new notification box showing his role as Reviewer.
A reviewer then on clicking "Accept" reaches the "ACCEPT SHARED DOCUMENT - ADOBE STORY" which has the following structure:
       A "Title" field which holds the name of the script.
       Then there are two options with radio buttons along:
        "Put in a new Project" and "Put in an existing project" each having a " Project" field below it to hold the name of the project the user wants to place the shared document in. Please keep in mind "Project" is a place holder for scripts. So what you share is a script not a project. A project can never be shared. You share a script which can be then placed in a new/existing project.
A user when for the first time accesses his/her account there is always a "default" project in his/her account. So, as you mentioned you tried placing the script in an existing project and it showed no option, it can happen only in the case if you have deleted all the projects which are shown in the left panel in the Projects View. Only in that case this "Project" field would be empty. In every other case it would show  names of all the existing projects.
Then there is a checkbox for the option "Open Document when I am done". User can check this option to open the document in Authoring View as soon as the user clicks "Done".
Then there are 2 buttons "Done" and "Cancel". On choosing "Cancel"  this action is cancelled and the notifications stays in the new notifications box to "Accept" or "Decline".
So now the Reviewer chooses one of the options and places the script in an existing/new project.
If the Reviewer chooses to place the script in a new project, he/she types in the name of the desired project in the field below and click "Done". A new project is created which can be seen in the left panel and the script is placed in it.
If the Reviewer chooses to place the script in an existing project then the text field shows name of all existing projects which the user can see in the left panel in the drop down menu.
The user can now successfully access the script in Authoring View, read the script, add comments..
Now the error message which you are talking about "This is a shared document and this operation cannot be excuted on it. Permission denied.", this can occur in 3 cases:
1. If  the Author deletes the shared script permanently (first from the projects by selecting "Delete" from the drop down menu which appears on clicking the twirly along the name of the script and then open the Deleted folder (click on the bin icon on the left corner below) and select "Delete"  from the drop down menu which appears on clicking the twirly along the name of the script) then if the Reviewer already had the shared document in a project then he can no more access the document and on trying to open it the error message appears. If the Reviewer has not accepted the notification yet then on following all the above mentioned steps then first time on trying to open the script in Authoring View (the check box has a tick mark) error message is shown "Failed to download Script". Further trying to open it  shows the error message being discussed.
2.  If the Author unshares the shared script after the co-user has successfully placed the shared script in a project.
     To unshare a shared script the author follows the following steps:
     Select "Share" from the menu by clicking on the twirly along the name of the script.
     The "SHARE DOCUMENT - ADOBE STORY" shows the name of the co-user along with his role and a "bin" icon along.
     Click on that bin icon.
Now if the co-user tries to access the shared script the error message appears. Please note a document can only be unshared once the co-user has successfully placed the shared script in a project.
3. If the Author shares the script more then once and the following occurs:
    Now the co-user has more than one notifications for the same script in his new notifications box. The user if accepting all of them, needs to place them in different projects because scripts with same name cannot exist in same project. Now if the co-user deletes one of them from his/her project (by clicking on the twirly along the name of the shared script and choosing "Delete from project"). Now all other instances of same script in other projects become inaccessible and the error message appears. In such a case the Author can see the name of the Reviewer in the "sharing information" column in Projects view as the script has been shared more than once but the sharing information at the Reviewer's end is "-/-/-".
For the last two cases you need to again share the script with the co-user and he/she needs to successfully place it in a project to have an access to it.
If there is some other workflow which you are following then kindly report the same. We would surely try to isolate the problem at our end.
There is a query which I would like you to answer to uniquely isolate the issue: Are you facing this problem while using the browser version or the AIR version of Adobe Story?
For any further queries or assistance please feel free to contact us.
Regards,
Adobe Story Team.