Bug in creative cloud

what's the point in sending you all the bug if you can't be bothered to fix it
here's another one.

You report bugs at Adobe - Feature Request/Bug Report Form

Similar Messages

  • Are your cc product really up to date? Some bugs in Creative Cloud should be noticed

         Hello there, I have been using cc for two weeks already. I found there is such a delay when i using indesign cc ver.9.0  in OSX10.9
    Adobe suggests that you should update your indesign cc to the latest version which is 9.2. But Creative Cloud telling me my indesign already the latest version. And there is no any update for my indesign 9.0.
    How can I update my indesign cc within the Creative Cloud?
    Thanks

    CC desktop lists applications as "Up to Date" when they are not
    -http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

  • Bounding box bug CS6 (Creative Cloud)

    Anyone else have the bounding box occassionally stick to an object? I can select other objects but the bounding box will extend across the artboard from the new object and group the older object with it. I can't click off of the object either. I think it's mainly a text box problem, I can't recall having this problem with shapes or path drawn objects. I just fixed it by isolating it then immediately jumping out of that isolation, it was suddenly unselected. Anyway, just checking in with other users, wanted to catalog this at least.
    EDIT: Just had this happen with a photo in illustrator, as well as a circle I just clicked off from creating. The only hinderance it brings is that scaling, rotating, etc. is directly correlated to both selected objects rather than the one I intend to scale or rotate, etc.

    I've seen this happen on and off since the original CS. On both Mac and Windows systems across several OS versions. Sad to hear it's still with us in CC. I've seen it blamed on all sorts of things; text objects, clipping masks, imbedded / non-imbedded objects, a particular OS, etc. None of which have ever held true in all cases.
    Anyway, one way that (sometimes) solves it is to;
    Create another object, even a small square.
    Align the new object with the 'stuck' one - use any alignment at all. If another object moves, you can immediately undo.
    In any case, once you deselect and delete your dummy object after the align (or align and undo), four times out of five the stuck bounding box is gone (for a while, anyway).
    good luck.
    --OB

  • Creative Cloud Photoshop Bug

    I'm not interested in troubleshooting with anyone, but just wanted to know if anyone knows if Adobe has fixed their bugs with Creative Cloud photoshop, mine is not working and is very frustrating to know that other people have the same problems, will this software work ? yes or no? In  case anyone is interested I get a blank screen every time I open a document, so it's useless, and when I resize the Photoshop window it can not do a good job of resetting the included tools.

    "There are however situations when that safety mechanism fails and the features are enabled despite the configuration not supporting it. This can lead to crashes or show strange artifacts like a black document window, strange strip or triangle patterns in the main window or images only displaying partially"
    Funny how I just fixed it by changing a setting within Photoshop to disable/enable the hardware acceleration, took me 2 minutes to google search the problem related with the blank image. However I updated my video driver and the problem never came back, so I guess my computer does not support Photoshop extended features.

  • My Websites are not showing up on the Creative Cloud Control Panel

    Hi guys,
    For some reason, just recently, my websites that I have hosted with BC, that I have built for clients, are not showing up on the right control panel? Usually when I load up CC, it shows the Website text as ...loading, then my sites appear... now, nothing.
    Help!?
    Thanks,
    Aaron

    This seems to be a bug with Creative Cloud. I am encountering the same issue. We've gone ahead and notified the product team, but for now, you can access your websites by directly logging into Business Catalyst: http://www.businesscatalyst.com/admin/Index.aspx. Use the same log in information that you use for your Creative Cloud memberhsip.
    Thank you for bringing this issue to our attention! Hopefully we'll get it sorted out soon.

  • BUG: Forced Restart Via Creative Cloud Desktop Application Installer

    Hey guys, I was trying to install a few adobe products and have been encountering strange errors.
    The following bug has been experienced when trying to install Adobe Application Manager, Adobe Photoshop, Adobe Dreamweaver, and Adobe Illustrator.
    Program will install to about 44% or so and then say "extracting". After extraction, it displays the %installation, increases about 4-10%, then forcefully restarts my computer.
    According to my computer, no errors are present (looked in the events log)
    Here are the following things I have tried to remedy this issue.
    Running windows update for all general updates and going to intel to update graphics driver.
    1.  a. Removing all Adobe applications via control panel and using the Adobe CCleaner utility.
         b. Re-installing Creative Cloud w/ administrator privileges
         c. Attempting to reinstall application.
    2. Tries the above but in Safe mode.
    3. a. Looked at computer resources to make certain CPU wasn't somehow overheating.
        b. CPU temperature was not adversely affected nor did the utilization rate of any resources(CPU, GPU, Drive, Network) exceed 25%
        c. Viewed the event logs to determine if any errors were present. The even log displayed no errors had occurred during any of the forced restarts.
              On a side note- I found that despite Skype being told not to start-up on boot, it is actually reducing my boot time by 6 seconds!
    4. Went into advanced settings and unchecked the box that allows windows to automatically restart on error.
    I am at a loss as to why it is forcibly restarting my computer. Adobe products are the ONLY products that I have experienced any issues with during installation.
    However, in order to remedy this issue here is some information regarding computer specs.
    OS Name
    Microsoft Windows 8.1
    Version
    6.3.9600 Build 9600
    Other OS Description
    Not Available
    OS Manufacturer
    Microsoft Corporation
    System Name
    ZAYIK
    System Manufacturer
    Dell Inc.
    System Model
    Inspiron 5520
    System Type
    x64-based PC
    System SKU
    Inspiron 5520
    Processor
    Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz, 2201 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date
    Dell Inc. A14, 5/13/2013
    SMBIOS Version
    2.7
    Embedded Controller Version
    1.01
    BIOS Mode
    UEFI
    BaseBoard Manufacturer
    Dell Inc.
    Platform Role
    Mobile
    Secure Boot State
    On
    PCR7 Configuration
    Binding Not Possible
    Locale
    United States
    Hardware Abstraction Layer
    Version = "6.3.9600.17196"
    User Name
    Zayik\ZAYIK\David
    Installed Physical Memory (RAM)
    8.00 GB
    Total Physical Memory
    7.87 GB
    Available Physical Memory
    5.69 GB
    Total Virtual Memory
    9.12 GB
    Available Virtual Memory
    6.76 GB
    Page File Space
    1.25 GB
    Graphics Card
    Intel HD 4000
    This is quite a fatal bug and I am hoping we can find a solution so others will have a place to turn to if they encounter the same bug. 

    Hi pillguy,
    Please let us know the network environment are you in?  Which operating system are you using?  Do you utilize a proxy server or a software firewall?.
    Please try the steps mentioned in the kb: http://helpx.adobe.com/creative-suite/kb/remote-server-responding-installing-aam.html / http://helpx.adobe.com/creative-suite/kb/error-update-server-repsonding-cs4.html .
    You may even try download using different internet connection if possible.
    Regards,
    Romit Sinha

  • Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1  - which is what introduced the bugs.

    Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1  - which is what introduced the bugs.
    The only thing that I can think of that might be causing the issues that I have a Mac Mini on Mavericks.
    Dave

    Hi
    I have discovered that my question above is a non-question. A user triggered by looking at the below article about Illustrator 2014 cc 17.0.2
    http://helpx.adobe.com/illustrator/release-note/illustrator-17-0-2-release-notes.html 
    He had recently upgraded from wht we now know is 18.0 to 18.1 which is the latest version. He read the above artic
    le and supposed that it was a bug fix release for his version - because the v17 ov18 number is not often displayed. It is usually just 2014 CC.
    I have asked him to post a bug report about Adobe Illustrator CC 2014.1
    Dave

  • Problems with bugs in Adobe Creative Cloud for Mavericks users.

    Ever since I downloaded Adobe Creative Cloud to my newly purchased macbook pro, there have been issues. I have the mavericks update and this seems to be the main problem. There is alot of small bugs that is really annoying when you come from Adobe CS5 where everything is working fine! Everything in between shortcuts like cmd + C, cmd+ z, v for black arrow and etc. Everytime I open any of the programs, I get the license agreement that i have to agree the terms of use on. Both InDesign, Illustrator, Photoshop and After Effects seems to have these. And when I contact Adobe support, they say that this is NOT a common problem. But on first try, googling it, I find that many have the same problems. So this isn't gonna be solved by reinstalling everything because there is something wrong with my mac. So when is adobe going to fix this? When After Effects wouldn't launch after the mavericks update, you guys came up with a solution pretty fast. Do this again please?

    I don't have Flash installed. When I encounter video that is Flash only (getting rarer and rarer) I open Google Chrome on my Mac and watch it there.
    That's the only reason I have Chrome on my Mac.

  • Creative Cloud Activation Bug

    By means of this ordeal that is Creative Cloud, I've come across a very frustrating bug. A bug that makes Creative Cloud Desktop app think its another PC. basically if I sign into the desktop app and the open Photoshop, PS tells me that it needs to be activated and while doing so, hits me with this beauty
    so I go ahead and sign out of Creative Cloud and close Photoshop. Then go ahead and start Photoshop again without signing into the CC desktop app. Lo and behold ! Activation Sucessfull ! Sign back into the desktop app, close Photoshop. Open Photoshop back again. BAM, same screen you just saw up here. I have to mention that my CC is being used in 2 places. At home and at work. At work while i'm writing this the laptop's closed. So the only logical conclusion would be that CC desktop = 1 new pc. Either that or Photoshop is seen as such.
    Prior to this, the CC Desktop app acted weird. there were 2 updated to install. 1 ps , 1 illu. PS was closed but desktop app kept telling me its open. Had to restart the PC for it to be able to install PS update properly. Before the update I was running a Eclipse-built PS Extension via Eclipse.
    Uninstalling PS now. Will install back and check if the issue persists. (I have a feeling it will)
    I would just like to submit this as a bug because CS is not able to apparently (not as if they were able to do anything really, but that's another issue entirely).

    I've managed to find out the root of the problem after a lot of careful and repeated usecase testing (I have worked for a development company before as UI designer and continue to do so, and some habits just stuck with me ) ).
    The way the licence bug reproduces is as follows:
    You got 2 pcs both activated. On either one, you are doing development of App Extensions with this : http://labs.adobe.com/technologies/extensionbuilder3/ and have it installed in Eclipse.
    If Photoshop is NOT opened up when you are trying to debug or run your extension in Photoshop, to test it, the plugin/eclipse does that for you. Unfortunately, that's when the licence system kicks in and tells you that you have reached the max amount of activations.
    Now you might think this is because of the plugin. You would be wrong. The only thing that the plugin does is invoke a instance of Photoshop. If the licence system would be written properly, it would detect the fact that you're running the same Photoshop as before, so a new activation is not required. I'm curious wether or not an Adobe employee is going to submit it to the bug tracker.
    Cheers guys, and as heads up: If you're writing extensions, make sure to have Photoshop running when you're doing the testing, to avoi situations like this.

  • Creative Cloud - BUG Changing Installation Directory for Apps

    I searched and could only find this similar post here
    http://forums.adobe.com/message/5498967#5498967
    Which stated the issue I am experiencing.  In the preferences of the creative cloud desktop program I changed the installation directory to D drive because I have my main hard drive partitioned and the programs would take up too much space on C.  Regardless of the change in preferences the applications were still installing to my C drive.  I tried restarting and reinstalling and nothing seemed to work. 
    Finally I decided to reallocate my D partition back to C, I have yet to complete this because I am waiting for all the data on D to be transferred to an external drive so I can recombine it to C without losing data ( I don't know if this is necessary, I haven't recombined partitions in the operating system before, but just to be safe)
    ANYWAY
    As I am waiting for the transfer (Over 120gbs takes a while)  I changed the installation directory in the Creative Cloud preferences back to C and went ahead and installed the program I was trying to prior to all this.  Guess What?  It installed to my D drive!!!
    This isn't a serious bug for me, just incredibly annoying and causing a lot of extra work on my part just to install the program I wanted.  However for someone who requires a different directory to install to and cannot rearrange their computer to accommodate this bug I could see it being more serious.  Has anyone else had this issue and did you find a solution?  Thanks.
    P.S. Adobe you rock, I hope your other CC programs don't feel rushed for release like your installer does

    ADOBE WILL TRY TO DELETE YOUR LEGACY APPS!!!!  Do NOT let them! They could put you out of business! Here is a tech support transcript, see for yourselves:
    Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
    ADOBE CUSTOMER: I need to know that NONE of my legacy adobe apps will be affected. CS5 suite and CS6 products will NOT be affected is that right??????????????
    info: Your chat transcript will be sent to dixxx.net at the end of your chat.
    Vipin: It will be affected.
    ADOBE CUSTOMER: WHOA! you are saying that my CS% and CS 6 apps will be hurt and not run correctly is that right?
    Vipin: We need to remove all the Adobe apps installed on your computer.
    Vipin: Is that okay.
    Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
    ADOBE CUSTOMER: There is no way I give permission to delete CS5 creative suite, CS6 video production suite or hurt them in any way what so ever. I have THOUSANDS of dollars of plugins and other workfow products that depend on them. Sorry but my only recourse is to
    ADOBE CUSTOMER: see if you have ANY loyalty to an OVER 30 years adobe customer (me) when you demand payout for the remaining 5 months of the subscription. I'm betting you will just send the bill to collections for non payment. If so, you WILL be sued for non service and non delivery of product. And yes, I am ready to spend over xxxx on a suit vs adobe because of how you have treated me. The point is I know that I am not alone, and that's sad.
    Then after TECH NO SUPPORT, CSRs try to 'handle' me:
    If you do decide to cancel, we can refund your subscription.
    If you stay with the service, we can provide 2 free months as an apology for the technical difficulties. We cannot provide a free year.
    Please let me know which you would like to do.
    Thanks,
    Britt
    Like · Reply · 35 mins
    ADOBE CUSTOMER:You want me to stay with a service that provides no product? And has not provided me with a usable product since October of 2014? And now the word is out that you are raising subscription prices after the first year? Who do you think you are? You HURT peoples ability to earn a living! You cost us hours and days and months trying trying to fix your problems so we can move forward with your products? Who in the hell do you think you are? Tell you what, dont cancel a thing. A media blitz and maybe a subpoena to San Jose is the right move to protect peoples rights. Your company needs to learn a lesson in how to treat legacy customers. It seems no one has taught you that "if you take care of the customer, they will take care of adobe." Britt, care to guess how many dollars I have given adobe in almost 30 years?
    Adobe Creative Cloud Hi ADOBE CUSTOMER:
    We value all our customers and would love to help resolve your issue. Would you like to arrange a callback with tech support? I can make sure the technician is a senior staff member that can offer more troubleshooting solutions. Let me know if you would like to schedule this, and what a suitable time would be.
    Thanks,
    Britt
    Like · Reply · 19 mins
    Adobe Creative Cloud Regarding Creative Cloud prices, it is noted on the purchasing page that some subscriptions offer "promotional rates for the first year only." Our full subscription terms can be viewed here: https://www.adobe.com/misc/subscription_terms.html
    -Britt
    Like · Reply · 18 mins
    ADOBE CUSTOMER: You see, that is EXACTLY how you should take care of a customer. Tell them they are wrong and have it NOT RELATED to a simple request to FIX a company software PROBLEM. Tell your customers that after FOUR months of unusability of your product, DAYS of the customer trying to fix the company problem, that your solution is give them TWO months FREE then JACK the price up for them! You MUST have thousands of people in LINE to YOU to get this celebrated DEAL!
    Like · Reply · 6 mins
    ADOBE CUSTOMER: I have a hunch some adobe board members are going to have fun with your conversation and offer, Britt. I would hush up now before you have to look for a different job because I know you mean well BUT you have no experience or skills solving a client's issues and in fact, you are hurting adobe's future earnings.
    Like · Reply · 2 mins
    Adobe Creative Cloud I apologize for the frustration regarding Adobe's pricing policy, Kee. Please let me know if you would like additional help troubleshooting the problem. We would love to locate the cause of the download issue and get this resolved for you.
    Thanks,
    Britt
    Like · Reply · 7 mins
    ADOBE CUSTOMER: The Russian cracked version of PS 2014 will have to do on another clients machine until you have a total new WORKING release. I'm tired of being your company's test pig, doing the boiler plate cleaner routines, and having the same failures. It's one thing to have broken software, but NOT acceptable to treat customers the way I have been treated, and then, be greedy on a remediation offer from you.
    You say,"We value all our customers."  Again, clearly NO ONE from the BOD has taught you that if you take care of the customer, then the customer will take care of adobe.
    You guys and gals have essentially asked for a fight, and a fight you shall have. good night.

  • Creative Cloud Menu Bar Bug (Mountain Lion)

    I see this everytime I use Mission Control when CC's menubar item is running. Could we hope for a fix in the next update?

    I'm glad I found this thread, because it helped me decide never to give Adobe another penny for their sloppy, user-hostile software and extortionate business practises. I was about to make the mistake of installing Creative Cloud, but within 10 minutes it became crystal clear that no-one – NO-ONE – at Adobe gives a flying fig for the user experience or even bothers to think about what a customer's first impression of the software might be.
    First off, while trying to install After Effects, I was greeted with the insane "Please close AdobeCrashDaemon to continue" message loop. Have you muppets ever tried actually installing your own software?? This problem has been around since CS2, at least. Who operates like this and thinks it's Ok?
    Then I discover the issue reported by tzeruk below, where the Creative Cloud menu bar item bounces you back to whichever Desktop space you were in when it was first launched. This remains unfixed for over 3 months. In truth, it's probably been there since the very beginning.
    All of this before I've even got to use the actual application I was downloading.
    As others have said, once it gets customers signed up to providing a regular income stream, Adobe has a vastly reduced incentive to provide bug fixes, and it was never very good at it in the first place - Adobe is still the only major software company I know of to release a major new version of an Application (Adobe GoLive) without providing any bug fixes or improvements to the previous version.
    Adobe has justified the move to Creative Cloud as a way to combat piracy, but the fact is there will always be a certain level of piracy. To avoid mass-market piracy you just have to provide good software at a reasonable price. Adobe has proved themselves institutionally incapable of doing this.

  • Creative cloud bug?

    I'm new to the forums. I installed premiere pro cc from the creative cloud, but still gives me the "Try" option for premiere instead of showing it as an installed app. Is that a bug or something? How do I fix it? sorry if my english is not good enough

    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Bug: Keywords wiped out in Creative Cloud File Storage

    Hello,
    I think I may have uncovered a bug in the Creative Cloud Drive. 
    I uploaded over 250 photos with keywords to my CC account however upon upload, CC appears to have deleted all the keywords
    from the meta data.
    Could anyone verify whether this is a CC prfoblem?
    Could anyone suggest a fix, or some way to get those keywords back as it would take a very long time to re-add those keywords?
    Thanks
    Chaten

    I have emailed you about resolving this issue.

  • Cumbersome bug when launching Fireworks Creative Cloud

    Hi,
    I have one year suscription of Creative Cloud and just few weeks since I started using it I found a cumbersome bug when launching Fireworks. The problem:
    Note: I'm on latest Mac OSX Lion 10.8.5 (but 10.8.4 has the same problem, I think even 10.8.3).
    When launching Fireworks, it never gets up and running. I had to search in google and see that other people having the same problem, and after spending lot of time I get a workaround:
    You have to go to Library -> Preferences and remove "Macromedia" folder. Then you can launch Fireworks and will run ok.
    So I would want to ask here if there's something I can do to avoid to do this over and over each time the Macromedia folder is regenerated. If not, could we get a patch for Fireworks that fixes this annoying problem?
    Thanks

    Thanks Abhijit.
    When you install CC apps using Creative Cloud, it creates shortcut in the Start menu.
    I've already done that, but there seems to be nothing in my Creative Cloud Desktop that allows me to activate the program I wish. It just tells me what is installed, CC programs and what has ben updated.
    If you are not able to to find photoshop CC icon in the start menu, please go to to ....
    As I previously mentioned, I've done that but there is no Photoshop.exe in my Photoshop CC file.
    Might it be that I've downloaded Creative Cloud from the Japanese Adobe site, I'm in Japan? Having lived in Japan for 20 years and knowing how ethnocentric this place is, to the point of them making it difficult to buy or use anything which isn't Japanese and would otherwise weaken the mercantilist ethos of the place.
    I hope not, but..... both your solutions are not enabling me to activate ant CC program.
    Thanks.

  • After Effects Creative Cloud bug , URGENT!

    ae does not appears in creative cloud (bug) and i cant download it , urgent!!

    As Rick says, the most likely reason is that your operating system isn't a version that meets the requirements.
    See the system requirements here:
    http://www.adobe.com/products/aftereffects/tech-specs.html

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