Bug in Mail.app preventing from retrieving mail

Found a bug today when using Mail.app:
What happened:
- I setup my IMAP account onto Mail
- Synchronized Mail with my IMAP account by clicking 'Get Mail'
-> I could get all my mails, but any other click on 'Get Mail' ended up with doing nothing. Even the 'Check for new mail every x minute' checked, I was never getting new mails. The only way to retrieve my mails was to quit Mail.app and run it again or Go offline in the App and then click 'Get Mail'
Did some investigations and here's what I found:
- Displayed the Activity Viewer at startup
- I saw that the app was connecting to the server, then getting mail, then doing some caching over my attachments in existing mails. While the task running on attachment was not finished I was able to click 'Get Mail' and see a task for it.
- Once the task for attachment was finished, 'Get Mail' stopped working and no new task appeared in the activity viewer each time I clicked the button
- Quit Mail.app and ran it through terminal.
- When caching the attachments, I saw an exception about an absurd size in one of the attachments and some lock issues (sorry didn't copy the exception at that time)
- Sorted my mail by attachment and looked for a mail for an attachment with a strange size.
- While I did not saw anything weird in the sizes, when I went over one of the mails, got again the exception in the terminal.
- Deleted the mail, restarted Mail.app
-> And everything started working fine
Conclusion:
- Either a bug in the Mail.app code or a faulty attachment can create a lock between threads, preventing then a normal functioning of the application... (sorry I did not kept the attachment)

It's not related to a third party app. I don't have any. The tech was able to pinpoint the folder in the Library/Mail/V2/Mailboxes
He said they have had reports of this bug and he went directly there. So they must be aware of it.

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I need to know a couple of things, but y'all may not have all the answers I need.
First, I need to know how to retrieve the mail files from Mail.app and from Entourage 2004. I don't know if this is a valid asusmption, but in my experience with Windows, I know that Outlook keeps everything in a single monolithic .PST file. Is this the case with either Mail.app or with Entourage?
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PastorLarry wrote:
I'm running Ubuntu Linux 11.04 on my Linux netbook. I wish there was some way I could get Snow Leopard on here.
Direct install MacBuntu (based upon Ubuntu 11.04)
http://www.oslike.se/
I have it running on one of my single core netbooks.
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Hello yonole,
Thanks for using Apple Support Communities.
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Hello rayalamx
If the Mail app is not opening, then I would remove the email accounts. Open mail to see if that resolves the issue and then start adding the accounts back in.
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http://support.apple.com/kb/ts3899
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Hi Bryan,
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https://discussions.apple.com/message/25906027#25906027
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All best,
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... 26/05/14 11:10:28.443 PM Digital Power Station[73657]: Waiting for input IOProc to fire
26/05/14 11:10:28.000 PM kernel[0]: IOAudioStream[0xffffff802115d400]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (b147,1504)->(dfb6,7c0).
26/05/14 11:10:28.000 PM kernel[0]: IOAudioStream[0xffffff802115d400]::clipIfNecessary() - adjusting clipped position to (dfb5,1504)
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26/05/14 11:10:29.129 PM com.apple.SecurityServer[15]: Session 100039 destroyed
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26/05/14 11:10:30.286 PM Digital Power Station[73657]: Waiting for input IOProc to fire
26/05/14 11:10:30.297 PM Digital Power Station[73657]: Waiting for input IOProc to fire
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If i try to open the Mail app from my applications folder I get the following error message, "You can't use this version of Mail with this version of OS X"
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Grateful for any help in retrieving my mail and mailboxes......

!! WARNING !!
about the September 2012
"Security Update 2012-004"
If you've got "Mail.app" in a folder OTHER THAN the root "Applications" folder,
MOVE "MAIL.APP" TO THE APPLICATIONS FOLDER
**BEFORE** INSTALLING THE "004" UPDATE!!
Because *IF* you use OSX's integrated Software Update app from the Apple menu to do the "004" updating, and *IF* your Mail.app is NOT in the Applications folder, then buddy, you've got some sitdown fixit time ahead of ya and/or some internet tie-up time downloading the "004" update file itself.
Been through it all, already. In fact, just got done getting my Mail back up & running. And I tried everything short of attempting to unpacking my "Mail.pkg" receipt file using... whatever... even Pacifist couldn't get it out. So that fixit "Plan D" died quick. And I'm not savvy enough to use Terminal commands to do "Plan E," so that SUDO stuff was my brick wall.
So I compressed my entire "Mail" subdirectory that contain all my emails, for safekeeping during the required surgery, or whatever would work, leaving the original Mail directory where it was. In case something bad happened in all my fixit whatevers, the one thing I *didn't* want to cross paths with was a hosed Library -> Mail folder. Then I'd be pssd. But I can wipe out that ZIP now 'cause all's well now. After 6 hrs of downloading thru a mobile broadband hotspot running at only 14KB/sec speed due to my having gone over my T-Mobile hotspot plan's bandwidth amount (throttled-down after reaching the limit, tho not cut off completely. Kinda nice, but it's a huge speed drop).
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Like a dummy who ignored knowing better, I had my Mail.app in a folder other than the Applications folder, with only an alias to that being in the Applications folder. NOT GOOD ENOUGH. The updater don't see that as nuthin special or useful.
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If you run Software Update, and if you see the "Security Update 2012-004" listed as available for download, UNCHECKMARK IT. DO NOT DOWNLOAD IT USING SOFTWARE UPDATE ! Instead, download the actual update file itself.
Same thing, only a different way of doing it. Most importantly, you'll be skipping the auto-installation that Software Update performs.
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#2. Go here: https://support.apple.com/kb/DL1586
And download the actual "004" DMG update file: "SecUpd2012-004.dmg"
And of course, it's a biggie.... 270MB... so watching grass grow may be involved here if you've got a slow connection (go to a MacDonalds & do it, like I shoulda done).
3. After downloading, I'd recommend closing down all apps, emptying the Trash, and restarting.
Then, after restarting, run Disk Utility's "Repair Disk Permissions."
Then, doublecheck that the Mail.app version 4.5 is in your Applications folder.
THEN fire up & install "SecUpd2012-004.dmg."
Reboot.
After the reboot, your Mail.app version 4.5 in the Applications folder will have become Mail.app version 4.6 in the Applications folder, and all will be well again.
And you can dump that zipped-up "Username -> Library -> Mail" folder then, too.
Happy Mac'in!
Kevin Kendall
Macbook 7,1
(Apple's very last all-white Macbook model)
2.4GHz - 256GB Crucial SSD - 8GB Crucial RAM
OS 10.6.8 Build 10K549 + Win 7 Ultimate thru VMWare Fusion v5.0.1

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etatoby,
Good info, but we are all users here just like you. Apple does not read these posts (as far as I know) but you can forward this to Apple at the following link.
http://www.apple.com/feedback

Bug in Mail.app preventing from retrieving mail

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