Bug: Lightroom 3.3 hang when importing video
On Windows, Lightroom 3.3 will hang when importing .AVI videos when the following is true:
- Move or Copy (not Add)
- Rename Files is selected
- Filename pattern includes "exposure"
Changin to a pattern that only includes date and time will make the import succeed.
If it really failed in ntdll.dll it might be a system issue. Make sure you disable all real-time anti-virus processes, and make sure your Windows system is up-to-date.
Otherwise, it will be hard to know what is going on. If it persists, open a support ticket with Adobe. Take a look in the event viewer to make sure you have all the details of the crash.
Similar Messages
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Premiere CS6 Hangs when Importing Video from P2 Camera
I just bought Premiere CS6. I am a Final Cut Pro refugee, running Mac OS Snow Leopard.
So far (day 1) I am having three serious problems, one major, one less so, and one intermediary.
First, when I try to import video off my P2 camera using the Media Browser, Premiere hangs. When I force quit, a dialog box briefly pops up saying that a "serious error" has occured. If I can't load my video into Premiere, this is a serious problem.
Is this a known issue?
Second, when I view the contents of my P2 card in the media browser, the order of the clips is totally jumbled.
If I can get the media browser import function to work, is there a way to view the clips in the order in which they were shot?
Third, I tried to "ingest" my clips through Prelude, which just copied the whole arcane folder structure of the P2 card onto my local hard disk. I could do this in the Mac OS Desktop and I really don't see the point of Prelude. I would rather not navigate the arcane P2 folder structure, and I need something that will take my video out of Panasonic's .mxf wrapper file.
I've noticed that I can drag the .mxf files directly into Premiere, but is there a way to import my video that will also extract the files from the .mxf wrapper, so that I can also open the files in other software?
I downloaded the Premiere CS6 updater but it didn't help.
Together, these issues represent serious defects that cripple my ability to use this software.Im have the exact same issue with the importing or P2 files and premere crashing/ hagingup, i on the other hand have been using adobe for over 4 years and never had this issue, i still have CS5 on comp and there are no problems there, kinda silly i cant use CS6 for work....
so what did you exactly do to fix issue??
also i know exactly what porblem u are running into with the aspect ratio problems, been an issue for as long as i have been working with adobe premere and HVX, and i can help u there, simply dont use DVCproHD sequence if you are going to DVD just do a DV widscreen sequence and all the ratio problems will fix when u go to encore. or use DVCproHD sequence but drop the entire sequence you worked on into a DV widscreen sequence or an HDV sequence and resize acordingly (make lager or smaler so fits properly in 16/9) the problem is some of the P2 cameras are not a true 16/9 there like 15/9 or somthing, its odd, anyway thats what i do, it doesnt really ad much time and it workes
Dear adobe plp if you read this, then you know about problem importing, whatever he did dosnt seem like you should have to do that... any questions feel free to contact me. -
I installed and updated Lightroom 4.3 . I have a macbook pro with Software OS X 10.8.3 . How long should importing 1 photo take? it seems to hang if I try to drag and drop 1 photo for a couple minutes and still doesnt load - is there a problem with LR 4.3 not working on this particular OS? Even if I try to import a folder it hangs and hangs until I cancel it. Several minutes.
can anyone help?Victoria,
Thank you for your response. It gives me hope!
I really appreciate your offer to help. I have not worked through a forum before but I am assuming you are an Adobe employee, right? It would not seem fair to ask for this much help from someone who was not an Adobe employee.
In any case I should try your first suggestion of letting LR run. I know I have let it run about an hour and I may have tried over night. At what point would you give up on that approach?
In answer to your question of size I just went to check it out and found it is 145 MB. I have lots of photos marked with 1 star that I plan to delete so I would really like to get the rating functional.
I also noticed eight sets of files that say:
Temporary Import Data - #.db and
Temporary Import Data - #.db-journal
I am wondering if they have anything to do with the problem?
This is a "Yes", I would like help.
Thank you!
Larry -
Is there a size limit when importing videos?
Is there a size limit when importing videos into iTunes (8)? I have a 4+ gig video file I'm trying to import, but when I drag/drop it into the movies, nothing happens. It works fine with smaller files.
thanks
Scottah I see something in other forums about a Windows size limit of 4 gigs, so I guess that answers it.
thanks
ss -
Lightroom 4.1 will not import video from the Olympus OM-D EM-5
Lightroom 4.1 will not import video from the Olympus OM-D EM-5. It sees the files in the import dialog, but it fails during import.
Here's a post concerning 5D MKIII file corruption, which may also be due to a camera malfucntion. Yes, there could be something wrong with your camera.
http://forums.adobe.com/message/4882852#4882852
SUGGESTION:
Install the Canon EOS Utility that came with your camera. Also check for an updated version of the EOS Utility after the install. You need to install from the CD first before you can install any updates.
http://www.usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_5d_mark_iii#Driver sAndSoftware
If the EOS Utility can download the CR2 files to your hard drive, then your camera is not defective. -
Audio problem when importing video files.
Hello everyone,
I just started using FCP X a few days ago for a university project and I seem to encounter an audio problem when importing videos in .mp4, .mov format or via the import from camera option.
Indeed I need to import videos in .mp4 and .mov format into FCP X. The import in itself is normal I can see my videos into the events/clips library and if I play them from the library I can hear the sound quite perfectly.
However, when I want to edit my videos and put it in the timeline, there is no audio. As a result I started to think that my videos could be the problem so I tried the option "import from camera" option using the Isight camera of my macbook pro but the same things happened. I could hear the sound from the events/clips library but not from the timeline (I can't see any audiowaves in the timeline).
I found a solution using quicktime and extracting the audio of the video in .m4a then importing the videos files and the audi files corresponding but it's a long process and a waste of time as FCP X should be able to import the audio of my video into the timeline directly. Especially if it can read it from events/clips library.
I hope I explained myself clearly and you could help me resolve my problem.
Cheers
Christophe
PS: I'm using FCP X version 10.0Update to 10.0.5.
You have an incorrect setting when you edit. Try trashing your preferences. Post screen shots of your timeline and toolbar. -
My laptop got unplugged and died when importing video..
my battery is kind of dead and won't hold a charge, and when importing video from a canon hdv hv20, my macbook pro got unplugged and died. now i have some phantom space missing on my hard drive..where can i find it?how do i delete it?please any help.
In the Movies/iMovie Events folder, you may find a folder with the Event Name that you were importing into. You can move this folder to the trash and start over. You may need to empty the trash.
If you had other video in this same Event Name, be really careful or you may lose it, too.
You should be able to reimport the video from your Canon. -
Lightroom 5 hangs when importing photos
Hey
My computer:
macbook pro retina
16GB ram
Software
latest updated os X
lightroom 5
Camera
canon 5D MII
When importing 300 raw pictures from the camera with LR5, the software crashes 10(!) times. I import the picturers to a external HDD. The pictures where converted to the DNG-format.
What can go wrong?
When importing with the photoloader from mac os x everyting went fine.
Is there a fix on this issue?I still got a big issue when importing raw photos.
I want to import some photos, no mather how many, lightroom, finder, my whole mac is crashing.
I only import the CR2 files, no smart preview, no tags, no convertion to DNG, no renaming, nothing else, ... There is no video on the card in the camera.
I this a know issue?
When I use the normal photo importer of mac OS X, everything is ok. -
LR 4.4.1 on Win 8.1 suddenly started to hang when importing via usb from camera
I'm running LR 4.4.1 on Win 8.1 on a fairly new toshiba laptop. Worked fine for a few months; but then I have been unable to solve the problem of Lightroom hanging when I try to import directly from my camera via USB. If I download pics from the camera using file manager, and then point LR at the new folder [once the camera is unplugged], it can then see the folder on the hard drive and will import them without issues. But if the camera is installed, going to the import screen hangs the application.
I have tried:
deleting the lock file
installing and running LR 5
reinstalling LR 4disabling all the usb drivers, rebooting, and enabling
disabling everything in the start menu
deleting the preferences file and letting LR build a new one..
I can import from the SD card reader, but I nervous about that as I have had card corrupted before and lost pics when downloading that way with other laptops.
The camera is a Sony NEX-5N.
Any ideas?
Thanks!
Steve
>>>>>>>>>>>>>>>>
event log
Version=1
EventType=AppHangB1
EventTime=130472785590834411
ReportType=3
Consent=1
UploadTime=130472785614981131
ReportIdentifier=e398cb4c-f441-11e3-8274-0c54a53b1677
IntegratorReportIdentifier=e398cb4d-f441-11e3-8274-0c54a53b1677
NsAppName=lightroom.exe
Response.BucketId=d13f242875f03ea1d90dc78320aec669
Response.BucketTable=5
Response.LegacyBucketId=-441099843
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=lightroom.exe
Sig[1].Name=Application Version
Sig[1].Value=4.4.0.11
Sig[2].Name=Application Timestamp
Sig[2].Value=514b016c
Sig[3].Name=Hang Signature
Sig[3].Value=d6ad
Sig[4].Name=Hang Type
Sig[4].Value=134217729
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=d6ad1c1631f1be3fa0be5f93b4b2ce60
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=8549
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=8549c91a68f857408d66008876c50f3c
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=5385
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=5385dfd8333f990f69c3337328fcba6e
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=fe0a
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=fe0aee3b66393cac999a4d8bcf79559c
UI[3]=Adobe Photoshop Lightroom 64-bit is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Adobe Photoshop Lightroom 64-bit
AppPath=C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.4\lightroom.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=DBF4960C829DDF3499464309618C63A9
<moved from downloading,installatin,setting up - kglad>You must have Premier Elements that recognizes Videos. Premier Elements is sometimes sold in tandem with Photoshop Elements so that both can operate seamlessly.
Amazon has got special price for buying both packages together. I believe it is a difference of about $20, i.e. you pay 20 bucks more if you buy both products. -
Wrong date when importing video from AVCHD
Hi,
I encountered a problem with the new Photos application: when importing photos and videos from my camera (Sony α5000, fairly recent), the dates of the videos are all wrong. In fact, all videos have the same date as the AVCHD directory on the SD card, instead of using the corresponding clip file date. I checked with iPhoto, and the app put the correct date on the file.
Could you fix this bug? Or is there a better place I could submit the bug to?Welcome to the family, Shane's material will get you started.
Also, search the forums for Nikon, DSLR, and related terms. You also need to read the manual that came with the Nikon, it clearly explains the codec in use. There are literally millions of Nikon and Canon DSLR video geeks out there and they support each other's efforts on the manufacturers' supprot sites as well as hundreds of other forums. You will find may more Nikon shooters who use FCP on Nikon forums than you will find FCP users who use Nikons here.
bogiesan -
LR 5.2 hangs when importing pictures from the SD reader (Macbook)
Hi, I'm experiencing problems when importing pictures in Lightroom. The context is
- Lightroom 5.2
- Nikon D600 (always RAW files)
- SDHC SanDisk Extreme Pro 32GB (UHS-I, 95MB/s)
- Macbook pro 15" early 2011 (high def matte screen) running Mac OS 10.7
I have a recurrent problem when importing pictures in Lightroom using the built-in SD reader. LR starts the process ok but a few seconds later it seems to stop. If I click on a picture I get "preview not available". Even when (after a long long time) the importing finishes, the pictures are corrupted and I have to start it again.
The only solution I've found so far: try once and again (ejecting the card doesn't work, so I get several messages: 'disk not unmounted cleanly' or something similar) until it works smoothly. Usually 3 or 4 re-tries are needed. It goes worse with the number of pictures: the more pictures I have in my SD card, the more likely it will hang repeatedly. Very disappointing...
Any help would be welcome. Thanks!
Cheers, GermanTry this: launch iPhoto with the Option key held down and create a new, test library. Import some photos and check to see if the same problem persists. Be sure to not delete the photos after importing into the library.
If you are able to import into the new library try repairing your current library as follows: make a temporary, backup copy (select the library and type Command+D) and apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Since only one option can be run at a time start with Option #1, followed by #3 and then #4 as needed.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT -
Organizer crashes when importing videos
After installing Premiere Elements 12, I have problems importing videos (MTS from a CamCorder) in organizer.
The first 3 to 6 videos are imported and thumbnails generated. But then no thumbnail is generated and the program
seems to hang. When I close the organizer it hangs around in task manager. If I do not close it, it will crash after a while.
What can I do?
Kind regards, NickFrom the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Have you viewed the tutorial links at http://forums.adobe.com/thread/1275830 page?
•Which version of Quicktime do you have installed?
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us -
Lightroom (3.4) has always copied the .THM sidecard files when I have imported video files from my Canon 7d using a card reader. However I am on a trip and have forgotten my card reader so I have been copying directly from the camera and for some reason Lightroom is not copying the .THM sidecar files and thus I am missing all my valuable metadata such as camera, exposure, focal length, ISO, etc. associated with the video files. Very frustrating!
Any ideas?Also because I do not have a card reader I cannot grab the .thm files myself. Mac OS X (and I think Windows) just see the camera as a "device" and offer to import but do not give me direct access to the files. Maybe if there is an app that will allow me to do that when the camera is connected I can work around this for now.
-
Strange glitch when importing video (uncompressed and ProRes)
I'm encountering an issue when importing files into Final Cut. The problem seems to be occurring only with uncompressed SD and ProRes as far as I can tell.
Here's what's happening:
I import a file into Final Cut. It has a running time of about 10 minutes. If you drag the clip into the timeline or viewer, there seems like there is some kind of sync problem. The video plays back, but ends around the 8 minute mark instead of 10. The actual clip spans the full 10 minutes in the timeline, but the part of the clip between 8min and 10min is just black. Nothing seems to be getting cut out. It plays back at a little faster rate, which would explain why it's ending at 8 minutes. I just can't figure out why this is happening.
I thought it might be a problem with the file itself, but it works fine on another Final Cut system I've tried.
I tried other types of files on the problem computer and they work normally. For a temporary fix (since the project needed to be completed) I converted the problem file to DVCPro in compressor. No problems once I did that. It played back and edited fine. The problem only seems to be happening with either uncompressed or ProRes footage.
I haven't installed any new codecs or software since working with these formats in the past when this issue wasn't present. I've tried trashing preferences, double checking sequence settings, etc. Of course I'd rather avoid reinstalling Final Cut altogether.
It's obvious that it's an issue with my computer since the files work normally on the other system. I'm just at a loss as to what is actually happening.
Hopefully I explained it well enough. Any help would be appreciated.Thanks for your help Alchroma, but I'm quit sure it's not a problem about interlacing of the rolling shutter.
I really don't get it. The file plays perfectly in Quicktime, and once I import it in FCPX it gets smashed. The video is like bugging every 2 or 3 seconds. I added an other photo of the bug.
Hope someone can help me! -
Photoshop CS3 crashes when importing video frames to layers.
This is perhaps not the correct place to post this, but I am new to the forums, as you can see.
I saw that there was a post about this sometime last year, and I tried all the methods offered to fix the problem, but none helped.
Each time I make an attempt to import video frames to layers, I get as far as the "select range to import" screen, and then when I select the range and click ok, it says "Adobe Photoshop has stopped working. A problem caused the program to stop working correctly." And then it closes.
My operating system is Windows XP, the photoshop type I use is CS3 as I mentioned before, and I have installed Quicktime 7.3.5.
I checked one of the files I tried to use with the Mediainfo program as suggested, and got the following:
Format: MPEG-4
Format profile: Quicktime
Codec ID: qt
File size: 176 MiB
Duration: 18mn 33s
Overall bit rate: 1 327 Kbps
Writing application: Lavf53.24.2
Hopefully this is enough information for someone out there to help me, because I haven't the slightest idea how to fix it. Thank you in advance.Convert the file in ffmpeg/ MPEGStreamclip or another tool or export it from Quicktime Pro using anotehr CoDec. PS just sucks at dealing with these compressed files and using such an old version doesn't help with contemporary digital video from a camera...
Mylenium
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