Bug: Lightroom 3.3 hang when importing video

On Windows, Lightroom 3.3 will hang when importing .AVI videos when the following is true:
- Move or Copy (not Add)
- Rename Files is selected
- Filename pattern includes "exposure"
Changin to a pattern that only includes date and time will make the import succeed.

If it really failed in ntdll.dll it might be a system issue.  Make sure you disable all real-time anti-virus processes, and make sure your Windows system is up-to-date.
Otherwise, it will be hard to know what is going on. If it persists, open a support ticket with Adobe. Take a look in the event viewer to make sure you have all the details of the crash.

Similar Messages

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    I just bought Premiere CS6.  I am a Final Cut Pro refugee, running Mac OS Snow Leopard.
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    Together, these issues represent serious defects that cripple my ability to use this software.

    Im have the exact same issue with the importing or P2 files and premere crashing/ hagingup, i on the other hand have been using adobe for over 4 years and never had this issue, i still have CS5 on comp and there are no problems there, kinda silly i cant use CS6 for work....
    so what did you exactly do to fix issue??
    also i know exactly what porblem u are running into with the aspect ratio problems, been an issue for as long as i have been working with adobe premere and HVX, and i can help u there, simply dont use DVCproHD sequence if you are going to DVD just do a DV widscreen sequence and all the ratio problems will fix when u go to encore. or use DVCproHD sequence but drop the entire sequence you worked on into a DV widscreen sequence or an HDV sequence and resize acordingly (make lager or smaler so fits properly in 16/9) the problem is some of the P2 cameras are not a true 16/9 there like 15/9 or somthing, its odd, anyway thats what i do, it doesnt really ad much time and it workes
    Dear adobe plp if you read this, then you know about problem importing, whatever he did dosnt seem like you should have to do that... any questions feel free to contact me.

  • Lightroom 4.3 hangs when importing photos on OSX10.8.3 [was: Hello]

    I installed and updated Lightroom 4.3 . I have a macbook pro with Software  OS X 10.8.3 . How long should importing 1 photo take? it seems to hang if I try to drag and drop 1 photo for a couple minutes and still doesnt load - is there a problem with LR 4.3 not working on this particular OS? Even if I try to import a folder it hangs and hangs until I cancel it. Several minutes.
    can anyone help?

    Victoria,
    Thank you for your response. It gives me hope!
    I really appreciate your offer to help. I have not worked through a forum before but I am assuming you are an Adobe employee, right? It would not seem fair to ask for this much help from someone who was not an Adobe employee.
    In any case I should try your first suggestion of letting LR run. I know I have let it run about an hour and I may have tried over night. At what point would you give up on that approach?
    In answer to your question of size I just went to check it out and found it is 145 MB. I have lots of photos marked with 1 star that I plan to delete so I would really like to get the rating functional.
    I also noticed eight sets of files that say:
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    Temporary Import Data - #.db-journal
    I am wondering if they have anything to do with the problem?
    This is a "Yes", I would like help.
    Thank you!
    Larry

  • Is there a size limit when importing videos?

    Is there a size limit when importing videos into iTunes (8)? I have a 4+ gig video file I'm trying to import, but when I drag/drop it into the movies, nothing happens. It works fine with smaller files.
    thanks
    Scott

    ah I see something in other forums about a Windows size limit of 4 gigs, so I guess that answers it.
    thanks
    ss

  • Lightroom 4.1 will not import video from the Olympus OM-D EM-5

    Lightroom 4.1 will not import video from the Olympus OM-D EM-5. It sees the files in the import dialog, but it fails during import.

    Here's a post concerning 5D MKIII file corruption, which may also be due to a camera malfucntion. Yes, there could be something wrong with your camera.
    http://forums.adobe.com/message/4882852#4882852
    SUGGESTION:
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    http://www.usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_5d_mark_iii#Driver sAndSoftware
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  • Audio problem when importing video files.

    Hello everyone,
    I just started using FCP X a few days ago for a university project and I seem to encounter an audio problem when importing videos in .mp4, .mov format or via the import from camera option.
    Indeed I need to import videos in .mp4 and .mov format into FCP X. The import in itself is normal I can see my videos into the events/clips library and if I play them from the library I can hear the sound quite perfectly.
    However, when I want to edit my videos and put it in the timeline, there is no audio. As a result I started to think that my videos could be the problem so I tried the option "import from camera" option using the Isight camera of my macbook pro but the same things happened. I could hear the sound from the events/clips library but not from the timeline (I can't see any audiowaves in the timeline).
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    Christophe
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    Update to 10.0.5.
    You have an incorrect setting when you edit. Try trashing your preferences. Post screen shots of your timeline and toolbar.

  • My laptop got unplugged and died when importing video..

    my battery is kind of dead and won't hold a charge, and when importing video from a canon hdv hv20, my macbook pro got unplugged and died. now i have some phantom space missing on my hard drive..where can i find it?how do i delete it?please any help.

    In the Movies/iMovie Events folder, you may find a folder with the Event Name that you were importing into. You can move this folder to the trash and start over. You may need to empty the trash.
    If you had other video in this same Event Name, be really careful or you may lose it, too.
    You should be able to reimport the video from your Canon.

  • Lightroom 5 hangs when importing photos

    Hey
    My computer:
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    Software
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    When importing with the photoloader from mac os x everyting went fine.
    Is there a fix on this issue?

    I still got a big issue when importing raw photos.
    I want to import some photos, no mather how many, lightroom, finder, my whole mac is crashing.
    I only import the CR2 files, no smart preview, no tags, no convertion to DNG, no renaming, nothing else, ... There is no video on the card in the camera.
    I this a know issue?
    When I use the normal photo importer of mac OS X, everything is ok.

  • LR 4.4.1 on Win 8.1 suddenly started to hang when importing via usb from camera

    I'm running LR 4.4.1 on Win 8.1 on a fairly new toshiba laptop. Worked fine for a few months; but then I have been unable to solve the problem of Lightroom hanging when I try to import directly from my camera via USB. If I download pics from the camera using file manager, and then point LR at the new folder [once the camera is unplugged], it can then see the folder on the hard drive and will import them without issues. But if the camera is installed, going to the import screen hangs the application.
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    Steve
    >>>>>>>>>>>>>>>>
    event log
    Version=1
    EventType=AppHangB1
    EventTime=130472785590834411
    ReportType=3
    Consent=1
    UploadTime=130472785614981131
    ReportIdentifier=e398cb4c-f441-11e3-8274-0c54a53b1677
    IntegratorReportIdentifier=e398cb4d-f441-11e3-8274-0c54a53b1677
    NsAppName=lightroom.exe
    Response.BucketId=d13f242875f03ea1d90dc78320aec669
    Response.BucketTable=5
    Response.LegacyBucketId=-441099843
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=lightroom.exe
    Sig[1].Name=Application Version
    Sig[1].Value=4.4.0.11
    Sig[2].Name=Application Timestamp
    Sig[2].Value=514b016c
    Sig[3].Name=Hang Signature
    Sig[3].Value=d6ad
    Sig[4].Name=Hang Type
    Sig[4].Value=134217729
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.3.9600.2.0.0.768.101
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Hang Signature 1
    DynamicSig[22].Value=d6ad1c1631f1be3fa0be5f93b4b2ce60
    DynamicSig[23].Name=Additional Hang Signature 2
    DynamicSig[23].Value=8549
    DynamicSig[24].Name=Additional Hang Signature 3
    DynamicSig[24].Value=8549c91a68f857408d66008876c50f3c
    DynamicSig[25].Name=Additional Hang Signature 4
    DynamicSig[25].Value=5385
    DynamicSig[26].Name=Additional Hang Signature 5
    DynamicSig[26].Value=5385dfd8333f990f69c3337328fcba6e
    DynamicSig[27].Name=Additional Hang Signature 6
    DynamicSig[27].Value=fe0a
    DynamicSig[28].Name=Additional Hang Signature 7
    DynamicSig[28].Value=fe0aee3b66393cac999a4d8bcf79559c
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    UI[4]=If you close the program, you might lose information.
    UI[5]=Close the program
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped responding and was closed
    ConsentKey=AppHangXProcB1
    AppName=Adobe Photoshop Lightroom 64-bit
    AppPath=C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.4\lightroom.exe
    ReportDescription=A problem caused this program to stop interacting with Windows.
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=DBF4960C829DDF3499464309618C63A9
    <moved from downloading,installatin,setting up - kglad>

    You must have Premier Elements that recognizes Videos.  Premier Elements is sometimes sold in tandem with Photoshop Elements so that both can operate seamlessly.
    Amazon has got special price for buying both packages together.  I believe it is a difference of about $20, i.e. you pay 20 bucks more if you buy both products.

  • Wrong date when importing video from AVCHD

    Hi,
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    Welcome to the family, Shane's material will get you started.
    Also, search the forums for Nikon, DSLR, and related terms. You also need to read the manual that came with the Nikon, it clearly explains the codec in use. There are literally millions of Nikon and Canon DSLR video geeks out there and they support each other's efforts on the manufacturers' supprot sites as well as hundreds of other forums. You will find may more Nikon shooters who use FCP on Nikon forums than you will find FCP users who use Nikons here.
    bogiesan

  • LR 5.2 hangs when importing pictures from the SD reader (Macbook)

    Hi, I'm experiencing problems when importing pictures in Lightroom. The context is
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    Try this:  launch iPhoto with the Option key held down and create a new, test library.  Import some photos and check to see if the same problem persists. Be sure to not delete the photos after importing into the library.
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  • Organizer crashes when importing videos

    After installing Premiere Elements 12, I have problems importing videos (MTS from a CamCorder) in organizer.
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    From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
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  • .THM Sidecar Files Not Included When Importing Video Directly From Camera (Canon 7d)

    Lightroom (3.4) has always copied the .THM sidecard files when I have imported video files from my Canon 7d using a card reader.  However I am on a trip and have forgotten my card reader so I have been copying directly from the camera and for some reason Lightroom is not copying the .THM sidecar files and thus I am missing all my valuable metadata such as camera, exposure, focal length, ISO, etc. associated with the video files.  Very frustrating!
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  • Strange glitch when importing video (uncompressed and ProRes)

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  • Photoshop CS3 crashes when importing video frames to layers.

    This is perhaps not the correct place to post this, but I am new to the forums, as you can see.
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