Bug? Mailto: in combination with Office 2013 Spell Checking.

Question

Dear community,
For one of our sollutions we use the mailto protocol to send a hyperlink which users can use to automatically open a predefined new-email-window.
This works fine with Office Professional Plus 2010 [EN-US] (32bit) in combinatione with Microsoft Office Language Pack 2010 - Dutch/Nederlands (32bit).
However, Office Professional Plus 2013 [EN-US] (32bit), in combination with Microsoft Office Language Pack 2013 - Dutch/Nederlands (32bit), crashes whenever the spellingcheck is started.
The mailto-command we use to reproduce this problem is (enter command in Internet Explorer, open with Outlook):
mailto:[email protected]?subject=%20Actie%20vereist&body=%5b2103162%2f335159076094968874376260057075247208793%5d
During analyses we concluded:
- Office Configuration Analyzer Tool 1.2 (Full Scan) did not find any related issues.
- Spellchecker crashes while checking the text within the body.
- Uninstalling Microsoft Office Language Pack 2013 - Dutch/Nederlands solves the problem, but obviosly, we want to keep the Dutch spelling check functionality.
- Standard Englsh (U.S.) spellchecking functions without problems.
- This problem is reproducable on any computer running Office Professional Plus 2013 [EN-US] in combination with the Dutch (Nederlands) spelling check. Tried multiple hardware configurations (Intel based) and multiple OS's (Windows 7 Enterprise
(64bit), Windows 8.1 Enterprise (64bit), Windows 8.1 Pro (64bit). All with the same result.
Is there way to solve this issue, without loosing Outlook 2013 as client and Dutch Spelling Check capabilities?
Kind regards,
Leon Kandelaars.

Answer 1

Hi Steve,
Thanks for your reaction.
Q - Do you mean Outlook crashes when we click the Spelling & Grammar button under Review tab?
A - Yeah, if you try to edit the mail and have 'check spelling as you type' activated, it wil crash as well.
Q - If we copy the email body and paste it to a new email message, will this issue continue?
Does this   issue happen with other Office 2013 programs? Please try to use 'spell check' in word and check if the same issue occurs.
A - If you copy the generated body to a new email or Word 2013, the spelling check will in both cases crash the application.
Q - In addition, we can also have a look at the event log to see if we can find anything useful.
A - The crash generates an "Application" "Hang error". I've generated 2 (1 with Outlook, 1 with Word):
Generated mail, spellcheck crashes Outlook:
Log Name:      Application
Source:        Application Hang
Date:          10-3-2015 9:52:31
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxx.xxxx.xxx.nl
Description:
The program OUTLOOK.EXE version 15.0.4693.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 87c
Start Time: 01d05b0effb4e6f8
Termination Time: 0
Application Path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Report Id: bf3cde85-c702-11e4-a8c6-485ab6f00dbb
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-10T08:52:31.000000000Z" />
    <EventRecordID>14242</EventRecordID>
    <Channel>Application</Channel>
    <Computer>xxxx.xxxx.xxx.nl</Computer>
    <Security />
  </System>
  <EventData>
    <Data>OUTLOOK.EXE</Data>
    <Data>15.0.4693.1000</Data>
    <Data>87c</Data>
    <Data>01d05b0effb4e6f8</Data>
    <Data>0</Data>
    <Data>C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE</Data>
    <Data>bf3cde85-c702-11e4-a8c6-485ab6f00dbb</Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
  </EventData>
</Event>
Copied body to Word, spellcheck crashes Word:
Log Name:      Application
Source:        Application Hang
Date:          10-3-2015 9:57:15
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxx.xxxx.xxx.nl
Description:
The program WINWORD.EXE version 15.0.4693.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 964
Start Time: 01d05b0fe8e683af
Termination Time: 0
Application Path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE
Report Id: 6a7dd15f-c703-11e4-a8c6-485ab6f00dbb
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-10T08:57:15.000000000Z" />
    <EventRecordID>14247</EventRecordID>
    <Channel>Application</Channel>
    <Computer>xxxx.xxxx.xxx.nl</Computer>
    <Security />
  </System>
  <EventData>
    <Data>WINWORD.EXE</Data>
    <Data>15.0.4693.1000</Data>
    <Data>964</Data>
    <Data>01d05b0fe8e683af</Data>
    <Data>0</Data>
    <Data>C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE</Data>
    <Data>6a7dd15f-c703-11e4-a8c6-485ab6f00dbb</Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
  </EventData>
</Event>