Bug Notification Emails

Hello all,
I was wondering if someone could explain the use case for 'Bug Notification Emails'.  I have signed up for bug notices on all the TelePresence products and I get quite a few emails.  However, pretty much every bug I click on to view more details I get the following error:
'Bug CSCtr80189 belongs to an excluded project'
For instance, the bug number above has to do with IE & the VCS webpage.  However, even after opening a ticket with Cisco, I still cannot get any specifics on the bug except for that it exists.  Plus, why would this be 'excluded' from the public; seems like a really basic bug to hide.
From looking at previous discussions on this forum, it seems like bug details are on a 'need to know' basis.  Which is fine, but why offer the system in the first place then?
I work on a TelePresence helpdesk for a distributor and being able to quickly discover a bug exists without having to call Cisco everytime would be helpful.
I have also escalated several tickets only to find out a few days later that it is currently a known bug.  If I had access to 90% of the bugs I could save several days time for myself, Cisco and our customers.
Is there some kind of email address or system where I can submit a bug number and get the details back within a reasonable amount of time?
Thanks,
Justin

Hi
Justin & Scott
I would like to appologize for any inconvenience this might have caused. Some of the bug mapping information in the upstream data sources were modified recently, which has resulted into this condition.
Currently the issue has been identified and we are working on the resolution, we are hoping that this should be resolved by Monday Feb 6th, 2012.
Until then one work around is the view the bug details in the old Bug Toolkit system.
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=
Example
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtr80189
Thanks for your patience & i will provide an update on Monday on the progress.
Thanks
Arun

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