Bug of speakers with latest OS update 10.2.1.2102

Hi everyone ?
I have updated my BB Z10 with the latest OS 10.2.1.2102 but since I am facing an issue with the speakers of my device.
Indeed, I cannot get any sound from my BB when I get a call, or any notifications. Same, I cannot listen to the music via the speakers.
However, everything is working well when I plug my earphones in the devices. I can hear all sounds with it. But it is not a solution. I miss many calls because of that.
Anyone is facing such issue ?
Someone could advise how to fix it, please ?
Thanks for your support.

Hi Manu
First, use BlackBerry Virtual Expert (download at BlackBerry World) to test your speaker condition. If the test result tells your speaker is fine but you still can get any sound, reboot your device with battery pull when the device is ON.
Good luck.
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