Bug report (BlackBerry Z10) - The default value of 10 attempt to enter your device password is not working.

Hi BlackBerry / Community Support,
My son had accidentally enter incorrect password 5 times on my Z10 (Model STL100-2, OS 10.1) and I could not unlocked it on my 6th attempt. The Z10 device does not recognize my correct password on my 6th attempt and was stuck on that attempt (every time I enter my password the device does not recognize it and will revert on the 6/10 attempt).
The device is requiring me to enter "blackberry" even though it was just 6/10 attempt and I don't want to do it cause I know it will wipe my device. Any one who had experience this and found a solution please help.
Thank you,
Oliver
Solved!
Go to Solution.

OliverTwist wrote:
Hi BlackBerry / Community Support,
My son had accidentally enter incorrect password 5 times on my Z10 (Model STL100-2, OS 10.1) and I could not unlocked it on my 6th attempt. The Z10 device does not recognize my correct password on my 6th attempt and was stuck on that attempt (every time I enter my password the device does not recognize it and will revert on the 6/10 attempt).
The device is requiring me to enter "blackberry" even though it was just 6/10 attempt and I don't want to do it cause I know it will wipe my device. Any one who had experience this and found a solution please help.
Thank you,
Oliver
I had the same thing happened to me not long ago, and when I typed BLACKBERRY, it went stait back to the password entry field and I lost absolutely NOTHING
My advice is that you do what the phone ask just type BLACKBERRY, and then you will be able to type your password without losing anything
Using the Playbook and the Z10 and the Z30 and loving them
Martin

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<blockquote>Locked by Moderator as a duplicate/re-post.
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== Issue
==
I have a problem with my bookmarks, cookies, history or settings
== Description
==
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== User Agent
==
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Bug report (BlackBerry Z10) - The default value of 10 attempt to enter your device password is not working.

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