Bug Report Bounced Back

I went to
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
I reported that the function to remove unused index keywords
is not working in Robohelp 7 (or at least my installation). The
form submission was bounced back with the message: " The e-mail
account does not exist at the organization this message was sent
to."
I have submitted reports of many serious bugs in Robohelp 7
(including one bug that crashes the application), yet I have no
idea if they get through to anyone who cares, or if Adobe will be
fixing the problems.

When you successfully submit a request or a bug, that comes
to us (the Robohelp team) and we verify the same. In case you find
any problem in reporting a bug, you can send across an email
detailing the bug directly to me at [email protected]
Cheers,
Akshay
Product Manager - Adobe RoboHelp

Similar Messages

TS3988 Friends are reporting that some emails to me are bouncing back to them. What might be wrong?

Friends are reporting that some emails to me are bouncing back. It is multiple folks with different email systems. I do still receive most emails (I think!) and there does not seem to be anything unique about the ones bouncing back to distinguish them from the ones that come through. They are not large, they don't have big attachments. What could be wrong?

Are you running low on storage in your icloud account?
On an iOS device, go to Settings>General>Usage to see how much "Storage" you have available on the device. Farther down the list is the available storage on iCloud.
On a mac, System Preference>iCloud. Look at the bar graph to see how much space you have used.
Also, the bounced back emails should include some error statements as to what the problem is. Can your friends report that to you?

HT2623 people are reporting that my mobile me email address is bouncing back emails. please help!

I am not recieving some important emails from multiple sources, some are being bounced back and others appear to be going through but i'm noit recieving them. What can I do to fix this issue?
thanks

Did you migrate your MobileMe account to iCloud in August last year? Or did you open an iCloud account when it was first available?
Do you have a functioning @icloud.com version of the @me.com address? - please send yourself a message to that and see what happens.
Can you log in with this address at http://icloud.com ?

BUG REPORT: Layers with 100% height in timeline knock bottommost layer(s) out of scrollable area

I have tried to post this twice to the official bug report page, but (somewhat hilariously) the bug report page bounces it back with an internal error about an unknown email address, so I'm posting here too just in case. As I have no idea how to report a bug about the bug report page, I decided I might as well just post the bug here.
CS5.5/Windows 7 - Verified on 6 different machines, some 64 bit, some 32 bit
If I have a layer in the timeline that has been expanded to 200% or 300% (via Layer Properties) height, the bottom-most layers gets pushed outside of the viewable area. The scrollbars simply don't scroll that far. I double-checked and this is new since CS4--which still works correctly--so never let it be said that the engineers aren't working on the code! :-/
Basically, I use this for audio layers, as it is nice to expand them to 200% so it's easier to see the waveform and guess where certain words are ending, etc when doing timeline syncing.
It can be worked around by expanding the timeline to be tall enough to bring everything into view, so I suspect the bug lies in the scrollable area calculation. However, since space is at a premium, usually I only have about 5-6 layers worth of space allocated to the timeline panel, so this bug hits me quite frequently (since I have all my old projects set up with 200% audio tracks).

sam wrote:
I have the same soundcard (or at least the same modules loaded) and I'm getting good volume.
Things to check:
If you have the pcm and main volume all the way up in alsa mixer that should be it. You may have to adjust the volume separately if you use esd, arts, pulse, or jack (I don't use them).
Another thing to test is to make sure your using alsa not oss, and you may want to raise the oss level and see what happens.
The final thing is you want to check to see which sound device the audio programs are using (usually found in the preferences).
If none of that works, then you're out of luck. It would help if you post what sound programs you are using and what sound daemons you are using.
Here is my Daemons line from /etc/rc.conf
DAEMONS=(@syslog-ng @network @netfs @crond @alsa @hal @fam)
So i would think im using alsa not oss. but how would i go about raising the oss to make sure? there is no "oss" option in alsamixer. I have tried just abuot every audio progream there is and even firefox, all of them produce about half of the maximum volume level.

Bug with "Put Back" feature.

If I delete file dragging it out from Dock's folder to Trash (checked with Downloads, Applications, custom one, Documents) — file can't be Put Back from Trash (CMD+Z as well).
Deleting the same file using Fn+Delete button or opening folder and dragging from Finder's window seems to be working properly.
Anyone met such problem?

You are right. It does appear to be a bug. I will file a bug report. You can too if you register as an Apple Developer (free).

Bug Report: The keyboard focus doesn't automatical...

Bug Report: When a conversation window opens, the focus doesn't automatically land in the chat entry text field.
Since the new interface for Skype was introduced officially in Skype 7.0, there is a bug with the system/keyboard focus for a new conversation window. When Skype is in "Split Window View" and each new conversation automatically pops up in a separate window, the system/keyboard focus doesn't land in the chat entry edit field. Instead, the user has to press Shift+TAB a couple of times, to move it there and reply to the chat message received. This especially problematic for screen reader users, who rely on keyboard navigation. This mainly occurs when a new conversation is started with an incoming message, but it sometimes occurs when moving the focus out of that conversation window and later back in it again (while it is still opened).
Steps to reproduce it:
1. From "View" menu, activate the "Split Window View", if it is not already enabled.
2. From Tools -> Options -> IM & SMS -> IM settings, enable "Open a new window when I receive a new message in Split Window View", if it is not already enabled.
3. From Tools -> Options -> Advanced, activate "Enable accessible mode", if it is not already enabled.
4. Activate the "Save" button, to save the changes.
5. Close all windows, related to Skype. You may keep only the main window opened.
6. Tell someone to send you a chat message. When the message arrives, Move the system focus to the conversation window in question, preferably with Alt+TAB. The system/keyboard will not land in the chat entry edit field as it did in Skype 6.21 and earlier and as it should by default, but in some unknown place in the window.
7. Move the system/keyboard focus in the chat entry edit field and keep it there.
8. Switch to another window, preferably from another application.
9. With Alt+TAB, switch back to the window of the opened Skype conversation. There is a chance that the system/keyboard focus will not land in the chat entry edit field as it did in Skype 6.21 and earlier and as it should do by default, but again in some unknown place in the conversation window. But that is harder to reproduce.
Test environment:
- Operating system: Windows 8.1 Pro N, 64-bit, in Bulgarian with all locale settings set to "Bulgarian".
- Skype version: 7.0.0.102 for Desktop.

This is a known problem, but Skype have not given us an estimated time for a fix.
Traditionally, Skype updates have been roughly monthly, so we are due a new version sometime soon. Many of us here are hoping that is has a bunch of fixes for the UI, the focus problem being one of them.
Sean Ellis - uses Skype chat for serious work
Click here to read my blog post on Skype 7 and basic principles of GUI design

Bug Report: Shortcuts for Adjustments in 3.1

I have verified that bug with a brand new test account (Aperture 3.1 and OS 10.6.4 with latest Pro Update):
- Make an adjustment to an NEF-file
- save that adjustment as a preset
- assign a keyboard shortcut to that specific adjustment
Switch to the next NEF-file and make your usual adjustments:
- initiate that shortcut to apply the already saved preset/adjustment
All of a sudden, all already applied adjustments are set back to defaults!!!!
To sum up:
Shortcuts are presently not useable!
Bug Report was filed!
Any observations???

I got it myself. My shortcut combination contained the option key. That causes AP to replace any adjustments already made to the image. You have to use a keyboard short cut combination without the option key.
The question is, why AP 3.1 is not smart enough to refuse such a combination??? In version 3.0.x everything worked fine!!!

Bug report submitted re Input Mode affected by ACR 4.2 Mac - very annoying

Just submitted a bug report to Adobe. ACR 4.2, Photoshop 10, Tiger 10.4.10, PowerPC.
Most users in the US and the UK may not even run across this situation.
If you use a non US standard keyboard layout as your Input mode, causing ACR 4.2 to launch, either from Bridge, Photoshop, or the Finder, this switches the selected keyboard to the US standard. If you click the Cancel button in ACR, the keyboard reverts back to your custom keyboard layout; but if you click Open, the US standard keyboard remains set even after quitting Photoshop, ACR and Bridge.
It took me a while to figure out what was causing me to loose my preferred keyboard layout. It didn't dawn on me ACR 4.2 was doing it. Observing a few screen shots led me to discover the cause.
It's most annoying.

The choices in Bridge > Preferences > Advanced > International > Keyboard are limited, and they do not allow for choosing custom keyboard layouts.
I need the custom keyboard layouts for a variety of reasons, such as being able to type in seven languages with my most used one without switching, two Russian layouts to allow for two non-standard ways of encoding Russian fonts, etc.

Bug report: A keyboard layout is incorrect on the remote with Hungarian and other "exotic" keyboard layouts

This is a bug report for Microst Remote Desktop
===================================================
## Summary
A keyboard layout is incorrect on the remote with Hungarian keyboard
## Version Information, I tested
* Client
   * Case 1
       * MacBook Pro with HU101 Keyboard
* Locale: Hungarian
       * Mac OS X Maverics 10.9.2
       * Microsoft Remote Desktop 8.0.6
* Remote
   * Case 1
       * Windows Server 2003 R2 (English)
   * Case 2
       * Windows Server 2008 R2 (English)
   * Case 3
       * Windows 8.1 (Hungarian)
## Detail of bug
When I connect to the listed remotes the client sets the keyboard layout to Latvian which is a completely different layout than Hungarian (not even close...).
- On Windows 8 if I set the language on the login screen it stays on that language after the login.
- On Windows Server 2003R2 and 2008R2 even if I set the language at login it will switch back to LV after the login.
## Attachments
Unfortunately cannot include my shots because I'm not allowed to do this...
## End of report
Please allow the users to set the correct "target" language on connection basis because the automatic method the app use to determine that is unreliable.

Hi,
Thanks for the feedback.
I will forward this to the product team.
Thanks.
Jeremy Wu
TechNet Community Support

Bug report: Time stamp misalignment in recent list

Bug report: With the new compact design, go to recent pivot, tap on a conversation, press back button to go back to recent, notice the time stamps to the right of the list have moved even more right, with text being cut off the screen.
Using Lumia 1020 with Cyan and 8.1.1 DP.

I figured this would be the best place to post it so that an Apple representative might see it.
Actually it's not as likely to be seen here since there are so many posts for any Apple rep to have to scan. The best way to report an issue to Apple is through the feedback pages or, if you're a member of Apple's developer program, through the bug reporter.
Regards.

Bug report: Screen times out when other side is no...

Bug report: Screen times out when other side is not sharing video. The phone locks and of course the other party cannot see anything. Please fix.
Using WP 8.1.1 Developers Preview.

Hi and welcome to the Skype Community,
Can you please share which platform and which device you are on?
Also are you referring about a one-way video call here where only you are sending video, but the other party doesn't send their video back?
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

FAQ: How do I submit a bug report or feature request or otherwise give feedback about Premiere Pro?

The best way to submit a bug report or feature request is to use the bug-report/feature-request form.
The Premiere Pro team doesn’t necessarily see and record every post on every forum and social network, but we do see, record, and track every entry through the the official feature-request/bug-report form.
It also helps a lot if you opt into the Product Improvement Program.
Also, be sure to use the crash reporter.
We really do read all of the bug reports and feature requests, and the software really does get a lot of benefit from detailed crash reports.
Don’t forget about contacting Adobe Technical Support or Customer Service, too. For information on how to contact Adobe Technical Support, see this page. (Note that you must register your product before you can open a technical support case for it.)
If you have tried to get help from our support staff, but the service was inadequate, I can help you to escalate your issue if you send me your case number at kopriva at adobe dot com. You must provide me a case number. I am not offering to solve your problem myself; rather, I am willing to forward your information to someone if you have already hit a dead end with our Technical Support or Customer Service.
If you have feedback about the content of the Premiere Pro Help document, then please add a comment at the bottom of the relevant page. You can add comments to add information, to add links, to make corrections, or to ask for clarification.
If you want to keep up with the Premiere Pro team, then you can follow our blogs, Facebook page, and Twitter feed and so on.
Oh, and I can’t resist this opportunity to remind you to update to the most recent version of the application. Don’t be surprised when the first thing that you hear back from us is that you need to install the latest updates. We fix a lot of things in updates, and we don’t want to go chasing bugs that we’ve already fixed. We’ll keep you posted on our blogs, Facebook page, and Twitter feed about updates as they become available.

Hi qwerty,
Dun tink that creative customer support sucks cos I had been dealing with them in the past and I can say that their service are quite gd and fast. If you wanted a refund, I tink you need to contact the store that sells you the product. Dun tink creative will refund you though.

How do i use the bug reporter in ios 8

im trying to use the bug reporter for the beta ios 8 but i dont get to input anything. Maybe i dont understand how this works,so can someone please explain.either way i figure i should say somthing now.
-the infinity blade 2 app does not load
-my settings button doesnt load all the time,
-most of the apps dont load the first time i open them,if i switch to another menu then back it will load.
-just now i shut off my phone, plugged it into the charger. My phone then turned itself back on and had me reactivate it.
-the "sample" button in the ibooks app doesnt seem to do anything either
-most of the time scrolling down on anything rather large(e.g.songs,articles,facebook) there is alot of skipping or lagging effect
-when on safari i turn my phone sidways and it totally messes up where things should go and it wont return i have to exit and close to fix
anyways id just thought id put that out there

You need to ask this question in the Developer's forum, which as a registered developer you have access to. If you're not a registered developer, then you have no business messing with iOS Beta software, & discussing such, even bug reporting, is PROHIBITED in this public forum.
But, as a registered developer, you already knew that, correct?

Bug Report - Some items in your iTunes Library ... because the file could not be found.

10.6 and this is still this is a problem?!?!?!?!
Not like this is an obscure issue only affecting a few noobs. Google returns 11,200 results on this issue!t'
Can we PLEASE at least allow the list of broken files to be dumped as a text file so I can find them manually! guess not,
I'll just have to get out a pencil and write down 100 songs to spend my saturday looking up and fixing. Or I could let my wife purchase 100 songs she already has whenever this comes up...
What's really infurating is that non-technical wife thinks this means she must go to the iTunes store and buy them again. Is it just coincidence that this only happens to songs that we ripped from the CD with iTunes? Hmmmm?....
what follows is for the programmers, please make sure this get's to the development group.
iTunes is the only music library manager, Media player was not even activated.
iTunes is configured to "Keep folder organized", "Copy files to folder when adding"
this has been a recurring issue since iTunes 9.x for us
The issue is persisted accross system and library rebuilds.
some of the same songs recurr but most of the time the list differs.
Library survived transfer to new computer and back for a system rebuild (new hdd) w/o this issue.
I'm guessing 100 songs is an arbitrary limit for error reporting.
Songs seem to get lost for the following reasons.
Track number added to filename
Spelling of some tags like Album, Artist, Title differ in iTunes library and the file path !!!!
Only seems to happen to mp3 files.
My suspicion is that iTunes is downloading meta data from the store and updating the mp3 tags and iTunes Music Library.xml then predicting the new file location without actually moving the file to that new location. I've enabled insert/update auditing on the NTFS folder to see if that provided any new info. I'm also capturing iTunes Music Library.xml so I can compare it to the new one WHEN this happens again and see if there is a pattern there.
Would love a bug number and feedback chanel on this.

The missing file thing happens when files are no longer where iTunes expects to find them. Possible causes are that you or some third party tool has moved, renamed or deleted the files, or that the drive they live on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files in a relatively sensible structure, then you should be able to use my FindTracks script to reconnect them to iTunes .
Although you say you haven't used Media Player it can be raised as a background process by visiting enabled web sites. Possibly worth you reviewing this post: Getting iTunes & Windows Media Player to play nicely
jerunamuck wrote:
...My suspicion is that iTunes is downloading meta data from the store and updating the mp3 tags and iTunes Music Library.xml then predicting the new file location without actually moving the file to that new location. I've enabled insert/update auditing on the NTFS folder to see if that provided any new info. I'm also capturing iTunes Music Library.xml so I can compare it to the new one WHEN this happens again and see if there is a pattern there.
Unlike Windows Media player iTunes doesn't have a feature to automatically update tag data, although it will sometimes spot when a 3rd party program has (say during playback) and then update its own copy of the data. The iTunes (Music) Library xml file is provided for querying by third party software and is rewritten every time there is a change to the library, but is otherwise of no relevance to iTunes. The library is maintained in the iTunes Library.itl file. I suppose what could be happening is that iTunes issues a command to the file system to move a file based upon its tag, updates its knowledge of where the file is supposed to be, but the OS fails to move the file for some reason. Alternatively everything could go as planned, but iTunes could fail to get the updated copy of the library written out to disk so next time you start you get the previously stored locations.
I have ideas of my own about the best way to organise my media, but I'm quite familiar with the way iTunes does it. It might be interesting to see the details of one of the broken tracks, the path iTunes thinks it is at, and the actual path, in case there is anything that can be deduced.
Apple don't run an open bug tracking system so you won't be able to follow reports/progress based on a bug number. You can drop a line to iTunes Feedback or get a free Apple Developer account and submit a bug report report there.
tt2

Acrobat X Scanning Cancelled Problem / WORKAROUND / BUG REPORT

As you have read in other threads, Acrobat X on Windows has a serious scanning problem with HP and possibly other scanners.
Whereas in Acrobat 9 scanning worked reasonably well, Acrobat X seems to be unable to cope with scanning documents from the flat bed of a multifunction scanner.
So, if you are scanning from the feeder, scanning works, but if you are scanning from the flatbed, you will get a brief pause and the phrase SCANNING CANCELLED.
This is, of course, not acceptable.
The problem is that Acrobat X does not play nicely with the scanner drivers. Previously, Acrobat 9 would "auto-detect" the source of a document, using the feeder if loaded, and "falling back" to the flatbed otherwise. However, Acrobat X does not fall back. If there is nothing loaded in the document feeder, the scan will be cancelled by Acrobat X.
The workaround - and I would NOT call this a "solution" - is to use only the "Custom Scan" command from Acrobat X. When the window pops up, choose the "Options" button and select "Native Mode" and "Show Scanner's Native Interface" from the two menus. (Acrobat X does seem to remember these settings at least within a session, so if you're scanning multiple documents you only need to do this once.) Then scan.
You will see a new window pop up - the scanner's "native interface." On my computer, this window shows up BEHIND the Acrobat X screen (annoyingly) so you have to watch for it and click forward. Be sure to select "flat bed" from the "document source" menu. On my computer, this setting is NOT remembered between scans, so you have to do this for EVERY SCAN. Then, the document will scan, and you can do what you want with it in Acrobat X.
Needless to say, this is a long, painful, slow process, especially if you're scanning lots of flatbed items, as I do. Hence it's a "workaround" and NOT a "solution".
The SOLUTION will be for Adobe to FIX this. ADOBE: THIS IS A BUG REPORT. PLEASE LOG THIS IN AND FIX IT. Acrobat 9 with CS5 worked perfectly, as did Acrobat 8 before it. Moving to CS5.5 with Acrobat X broke this. Sloppy. Please fix! Thank you!
Glen Barney

I used your workaround (thank you!) but it was very annoying. Although I set up the options for a single multi-page document, Adobe gave me separate files and I had to consolidate them. I also had to fill out the options (color, flatbed vs feeder) for each page. This function was working for me at some point, so I don't know what happened to make my HP Multifunction and Adobe part ways. I hope Adobe comes up with a successful patch for this problem.

Bug Report Bounced Back

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