Bug report?-Can't create PDF's using scanner presets

Help!
Acrobat 10.1.0
Windows 7 64bit
Lexmark Prevail Pro705 using USB connection
After about an hours use today I suddenly found that couldn't create a pdf via my scanner using the PROGRAMME PRESETS (which are now greyed out). To the best of my knowledge no update or other machine activity took place before the time I lost preset use.
I can scan using the CUSTOM SCAN and then selecting WIA-Lexmark Pro700 Series from the Input Scanner dropdown box. If I click Lexmark Pro700 Series TWAIN and then try to proceed, Arcobat freezes. If I try to select    and adjust the presets I get an error message, ‘The scanner last used by Acrobat does not support preset scanning. Please select another scanner’.
I can scan a PDF via the Lexmark utility and create a PDF that way so I’m assuming that is using WIA?
I’ve down loaded Twacker 64 and opening FILE – SELECT SOURCE there is nothing listed.
Occasionally when I have just let the prog to try and scan after selecting the TWAIN setting in the  CONFIGURE PRESETS after a time,  I get an error message asking that I disconnect / reconnect the USB cable /restart the computer. I’ve tried doing this with no change. Acrobat then reports, ‘ Scanning cancelled.’
I’ve checked for Lexmark, Adobe and Windows updates – nothing.
I’ve tried ringing Adobe and after hanging on for over an hour gave up.
Any ideas what I can do to restore the preset/TWAIN feature?

Hi Amit,
Thank you for the input.
After spending just under 2 hours on the phone to Adobe Support yesterday I have just received a product update which I'm pleased to say has corrected what must have been a prog bug.
Hope you have a great day and thank you again for taking time to suggest a fix.

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