BUG REPORT - Catch Up, ITV player

I'm sure there must be some way to report bugs officially - but I don't know what it is.
On a couple of occasions now, I have noticed that the most recent episode of Coronation Street (e.g. 7.30pm, Weds 26th Sept 2012) does not appear in the Catch Up/ITVPlayer menu system for Coronation Street. If, however, you press the blue button and search for Coronation Street, the espisode does appear in the search results providing that the "On Demand" checkbox is set.
This is a bug in the "Catch Up" menu system.

andrewk wrote:
It has happened before (with a Coronation Street episode) and no, it never did appear in the Catch Up menu system. The episode on Weds 26th is still is not present in the Catch Up menu.
Andrew
If you're on the new system they sometimes forget to put an episode of a soap in the appropriate collection and put it directly into Drama and Soaps instead.
E.g. Wednesday's Corrie isn't in the Coronation Street Collection which you may have bookmarked, but in the menu above.

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hello,
we're in the process of improving the
feedback
form to better collect your input on the linux version of flash
player 9. while we are waiting for these form updates to be made,
please use the "Problem description" field near the top of the form
to provide additional information such as:
* distribution and version
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with distribution)
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Anyone have any idea how to submit a bug report for Oracle XE.Posting bug description in this Forum should be enough.

Anyone else struggling with ITV Player via the new...

Started using the ITV Player at the weekend, having had the new box for a few days. The quality is terrible - picture stopping and starting, sound dropping, etc. I've tried it on two evenings, and the same results both time, across a sample of programmes.
I spent ten minutes sampling programmes from the other catch up services, and they all seemed to play fine, so it *seems* like its just the ITV service I sturggle with.
Anyone else have similar issues or could test to see if they have the same?
cheers
mike

Hi mikef
There have been a few reports over on the Youview Community forum with regards the ITV player.
Not tried the ITV player yet but had problems trying to access the on demand players, kept getting error code YVM104 have to turn the box off at the back to rectify the problem, 4OD player then started buffering and stopped stating that my connection was not fast enough ( I have BT Infinity 62.72mb) or there was a problem with their servers?
Since delivery of the BT Humax Box Friday 12th October the Humax Box as froze twice!!

Bug Report - Some items in your iTunes Library ... because the file could not be found.

10.6 and this is still this is a problem?!?!?!?!
Not like this is an obscure issue only affecting a few noobs. Google returns 11,200 results on this issue!t'
Can we PLEASE at least allow the list of broken files to be dumped as a text file so I can find them manually! guess not,
I'll just have to get out a pencil and write down 100 songs to spend my saturday looking up and fixing. Or I could let my wife purchase 100 songs she already has whenever this comes up...
What's really infurating is that non-technical wife thinks this means she must go to the iTunes store and buy them again. Is it just coincidence that this only happens to songs that we ripped from the CD with iTunes? Hmmmm?....
what follows is for the programmers, please make sure this get's to the development group.
iTunes is the only music library manager, Media player was not even activated.
iTunes is configured to "Keep folder organized", "Copy files to folder when adding"
this has been a recurring issue since iTunes 9.x for us
The issue is persisted accross system and library rebuilds.
some of the same songs recurr but most of the time the list differs.
Library survived transfer to new computer and back for a system rebuild (new hdd) w/o this issue.
I'm guessing 100 songs is an arbitrary limit for error reporting.
Songs seem to get lost for the following reasons.
Track number added to filename
Spelling of some tags like Album, Artist, Title differ in iTunes library and the file path !!!!
Only seems to happen to mp3 files.
My suspicion is that iTunes is downloading meta data from the store and updating the mp3 tags and iTunes Music Library.xml then predicting the new file location without actually moving the file to that new location. I've enabled insert/update auditing on the NTFS folder to see if that provided any new info. I'm also capturing iTunes Music Library.xml so I can compare it to the new one WHEN this happens again and see if there is a pattern there.
Would love a bug number and feedback chanel on this.

The missing file thing happens when files are no longer where iTunes expects to find them. Possible causes are that you or some third party tool has moved, renamed or deleted the files, or that the drive they live on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files in a relatively sensible structure, then you should be able to use my FindTracks script to reconnect them to iTunes .
Although you say you haven't used Media Player it can be raised as a background process by visiting enabled web sites. Possibly worth you reviewing this post: Getting iTunes & Windows Media Player to play nicely
jerunamuck wrote:
...My suspicion is that iTunes is downloading meta data from the store and updating the mp3 tags and iTunes Music Library.xml then predicting the new file location without actually moving the file to that new location. I've enabled insert/update auditing on the NTFS folder to see if that provided any new info. I'm also capturing iTunes Music Library.xml so I can compare it to the new one WHEN this happens again and see if there is a pattern there.
Unlike Windows Media player iTunes doesn't have a feature to automatically update tag data, although it will sometimes spot when a 3rd party program has (say during playback) and then update its own copy of the data. The iTunes (Music) Library xml file is provided for querying by third party software and is rewritten every time there is a change to the library, but is otherwise of no relevance to iTunes. The library is maintained in the iTunes Library.itl file. I suppose what could be happening is that iTunes issues a command to the file system to move a file based upon its tag, updates its knowledge of where the file is supposed to be, but the OS fails to move the file for some reason. Alternatively everything could go as planned, but iTunes could fail to get the updated copy of the library written out to disk so next time you start you get the previously stored locations.
I have ideas of my own about the best way to organise my media, but I'm quite familiar with the way iTunes does it. It might be interesting to see the details of one of the broken tracks, the path iTunes thinks it is at, and the actual path, in case there is anything that can be deduced.
Apple don't run an open bug tracking system so you won't be able to follow reports/progress based on a bug number. You can drop a line to iTunes Feedback or get a free Apple Developer account and submit a bug report report there.
tt2

My mac no longer will play videos in itv player yet the windows laptop plays them no problem

I've been watching ITV Player for months on my MAC and now, all of a sudden, all i'm getting when i try to play a programme is the black screen with the 'loading' circle that remains on until i close the window.
Out of curiosity, i switched on my old Microsoft laptop to try it and it works perfectly!!!???

Which web browser are you using - Safari? You could try Google Chrome which has Flash built-in.
Another thought, and I don't know whether this applies, but does ITV Player need Microsoft Silverlight to work, perhaps? Check your Applications or Utilities to see if it is installed and whether it needs updating.
It's been a while since I've used any of the UK catch-up services, but I seem to rembember one of the channels needed Silverlight installed. If you have an out-of-date version it's possbile that OS X could block that.

Bug Report - Windows 8.0 - 6.0.1 USB arbitration causes USB keyboard driver failure

Can't find a place to submit a bug report. So here goes.
Full Error Message:
Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory.
Problem Occurs:
Windows 8.0 x64
Vmware Player 6.0.1 build-1379776
Problem:
A USB keyboard ceases to function on the host operating system following the first host OS reboot after installing 6.0.1 on Windows 8.0. This issue does not occur with 6.0.0. The issue disappears upon uninstalling Player 6.0.1. Reinstallation allows Player to operate as expected, but issue re-appears after host OS reboot.
The issue happens immediately after host OS loads, and continues irrespective of whether VMWare Player is launched.
Looking at the keyboard drivers, the usb keyboard's driver has not loaded (see attached images). The built-in keyboard driver however reports no errors and continues to operate as usual.
Changing the USB keyboard device to that of a different manufacturer does not resolve the issue. Any USB keyboard driver appears to fail.
Work Around:
1) Launch msconfig
2) Disable VMWare USB arbitration service
3) Reboot
4) USB Keyboard works. VMWare Player continues to operate as normal, minus the ability to mount USB storage devices on the guest OS.

This issue was fixed on my PC as follows.
1) Taking ownership of the above usb*.sys files in the drivers folder
2) renaming them to usb*.sysold
3) Using Device Manager to uninstall all USB devices with the yellow warning ! next to them
4) Doing a Scan for Hardware changes via the Device Manager toolbar and then waiting a few moments whilst the USB devices are re-installed with signed drivers.
Hope this helps you....
usb drivers files in my drivers folder after the above process:
12/02/2013 04:12            19,968 usb8023.sys
21/11/2010 03:24            32,896 USBCAMD2.sys
27/11/2013 01:41            99,840 usbccgp.sys
12/07/2013 10:41           100,864 usbcir.sys
27/11/2013 01:41             7,808 usbd.sys
27/11/2013 01:41            53,248 usbehci.sys
25/03/2011 03:29            52,736 usbehci.sysold
27/11/2013 01:41           343,040 usbhub.sys
25/03/2011 03:29           343,040 usbhub.sysold
25/03/2011 03:29            25,600 usbohci.sys
27/11/2013 01:41           325,120 usbport.sys
25/03/2011 03:29           325,120 usbport.sysold
14/07/2009 00:38            25,088 usbprint.sysold
11/03/2011 04:37            91,648 USBSTOR.SYS
25/03/2011 03:29            30,720 usbuhci.sys
21/11/2010 03:23           184,960 usbvideo.sys
              19 File(s)      2,783,104 bytes
The .sysold files are the ones I renamed, I think also renamed the usbccgp.sys - but accidentally deleted it after the rename..

Wish list and bug reports?

In my short acquaintance with xcelsius 2008 (fix pack 2 now) I have come across a number of bugs (not saying how big a number...) and come up with a number of new features suggestions which I consider crucial (sure, maybe noone else does) but I don't know of an offical repository for the above.
Is there an official bug reporting tool for xcelsius? Where do I go and whige about feature omissions or suggest new ones please?
THanks a lot
c

Wow, that's a real Christmas list. Some of the things you questioned others will have to answer as I've no experience with them, I don't use Pandora or have a Mac. I did check out the website you listed, the site loads just fine, the quicktime movies do not load nor run because you need the quicktime player and it's not compatible with the PB. I doubt if Apple is concerned about this :-).
As for deleting the music file, go to AppWorld and download the AIR Browser (or other file manger of your choice), it's free, it lets you do almost everything, similar to Windows Explorer, select the file and nuke it. On the languages, it does change the keyboard and if you press and hold a letter that needs a special character that special character will show up in blue, tap it to use it, EX, in Spanish the N will have the Tilde over it. I did have the clicking on the keyboard go away once, did a restart and it's worked ever since. As for removing an App, go to. I just deleted Hotmail and Yahoo mail and it's been about 15 minutes and they've not come back so not sure about slacker. After you deleted them did you click the little check mark on the left in the menu bar to get out of and save the deletion? Some of the other things you mention like Auto Capitalize the first letter needs to be fixed and I bet you see them fixed in V2. It ain't perfect but I love it still. You might get better responses to an issue by listing only one per post and putting it in the subject line, then someone who is familiar with that issue will be more likely to see it and respond. Also check the previous posts and knowledge base for answers to a lot of questions. Hope this helps

HREFTrack won't rename [ bug report ]

I'm trying to follow the Apple tutorial on creating HREF tracks in a quicktime Pro movie, but when I try to rename my Text Trac to HREFTrack and click enter, it renames back to Text Track and won't complete the change.
I'm very frustrated. This is the BIG reason I even purchased QTPro in the first place and now I'm only finding that at least a few QTPro users have this problem... there is no support phone number, no way to submit a bug report... AND if this is a bug, then it shouldnt' be listed that you can do this with QTPro if it won't do it.
(feeling a little cheated!)
I realize I might sound a bit nasty in my tone, but it's only because I've STRUGGLED to find an answer online, only to be rerouted to wrong pages, the feedback request didn't work because it said that I left a field blank that was filled in, so I couldn't submit feedback and I see that other people on this message board have this same problem that has gone unanswered.
In terms of a customer support, this is very poor on Apple's part. No one should have to go to this extent to get help on a software program that someone paid for... and it doesn't do what it was said it could do... AND there "seems" to be little to no help for paying customers.
So, yes, I'm frustrated. I just want it to do what I paid for it to do. Is that too much to ask?

Hi buddies,
My idea is to pop-up a web page while playback a .mov file.
I purchased a pro version key and followed the steps with QuickTime Player for windows available @ http://www.apple.com/quicktime/tutorials/hreftracks.html
Fron the above html,
Step 10
"In the Movie Properties window, choose the new text track. Rename the track HREFTrack exactly as shown (mixed upper and lower case, no space between HREF and Track)."
I am not able to rename Text Track to "HREFTrack". I wasted few hours blaming my box.
Please give me a solution to pop-up a web page while playback a .mov file.
Regards,
Vinu.P.k

I have an iPad mini and a 2nd gen Apple tv -which works fine with Airplay--and whilst i can get BBC Iplayer and 4OD , it only works with audio for ITV player and Demand 5. What am I doing wrong

I have a new iPad mini and can successfully use airplay with my 2nd generation Apple tv . BBC Iplayer is fine --as is 4OD, but ITV player only works in audio format--and Demand 5 does not work at all. I am pretty sure both the latter are compatible--so what can i do to fix this and what am i currently doing wrong?

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Bug Report: Probable Cause of Stuttering in iTunes v7.0.2.16 -- Crossfade

Has anyone ever tried to send a bug report into Apple? I've looked all over and can't find anything that would let me send in a bug report.
I think I have tracked down one of the issues with stuttering in iTunes v7.0.2.16 Its in the crossfading in the play back options. If I disable crossfading, gone is the stuttering and cpu hogging at the start of a track. The length of the stuttering, how far it goes into the next track, is the length of the crossfade. Also, has anybody else noticed that with the stuttering comes a maxing out of the CPU? While typing this my computer will go unresponsive when iTunes starts a new track and stutters and I can watch the CPU Usage History spike during the attempted crossfade.
I hope that Apple finds this and it is a help in fixing the issue as I really do like iTunes. And if anyone knows how to send this on to Apple as a proper bug report, just post a comment letting me know and I will do it.
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Okay Chris...
I've double and triple checked all of the bullet points in your troublshooter document, and all is in good order.
I found that my Direct X was out of date, and got excited when I upgraded it and started playing tunes. For about 5 or six tracks, there was not any skipping during the crossfade, but alas, the problem is still there, and still garbles the tunes at the very end and release of the crossfade.
Not ALL tunes, just a certain intermitant few.
FYI, this bug was never an issue until v7.0 was released. Crossfading in previous versions was not a problem, until now. So there must have been something that has changed, from the previous to this release, and my assumption is the gapless playback. Just a guess, as it is new.
Any other thoughts as to the cause? And beter yet... the solution?
I sincerely would like to keep using iTunes as my default music player...
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Bug report in small size website using servlet?

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My bug report should use web based email service. It should have
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i was thing of making an UNIQUE bug report links in each web pages which upon clicking will through a particular url link to the servlet and the servlet will catch that and include in the email.
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The attached patch for db-4.7 makes two changes:
it allows enough for each bucket to have the configured number of threads, and
it initializes env->thr_nbuckets, which previously had not been initialized.
Please let us know how it works for you.
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Charles

How can I access BBC iPlayer, Itv Player, 4OD and other television on demand services in he UK on my new AppleTV?

How can I access BBC i player, ITV player, 4OD and other on demand catch-up services in the UK using my new Apple TV?

You can't directly, you can watch them via AirPlay from your iOS device or Mac Computer though.
If you have any suggestions that you think might enhance the Apple TV you can send Apple your feedback here

WLC 4.2.130 Bug Report

Hi guys
We using a WLC 4402. (ver 4.2.130)
I searched Bug reports and catched this Bug.
CSCsu27939 Bug Details
WLC crash at usmWebRRMRadSlotNoiseChannelGetNext+64
Symptom:
WLC crashing at usmWebRRMRadSlotNoiseChannelGetNext+64
Conditions:
WLC Software 4.2.130.0
Workaround:
none
Further Problem Description:
And This bug dont need Futher Action? or this bug will be avoid need upgrade IOS?
Whats mean the "usmWebRRMRadSlotNoiseChannelGetNext+64" ?
Anybody explain to me please.
I need advice
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Hello,
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ITV Player limitations on BT Vision

Hello, please can anyone tell me if there is a limitation on what BT makes available through the ITV player?
There is a show available on the ITV player (on-line) that i would like to 'catch up' with, but i cannot find it through ITV player on the BT Vision box?
Thanks
PS - If required, show is called 'The Americans'
Solved!
Go to Solution.

bjcritchley wrote:
Hello, please can anyone tell me if there is a limitation on what BT makes available through the ITV player?
There is a show available on the ITV player (on-line) that i would like to 'catch up' with, but i cannot find it through ITV player on the BT Vision box?
Thanks
PS - If required, show is called 'The Americans'
Yes, there are limitations. This is not just a BT Vision thing though. The various player e.g. ITV, 4OD etc, have different content available on all of the different devices available. This is due to the different rights that they get to show the programs. Unfortunately, american tv programs, such as The Americans, are traditionally more expensive to get the rights to show on demand, so they are often not available.

Bug report follow-up

is there a way to follow-up on a bug report that i submitted? i have the bug number, but would like to see if the report was understood, filled out properly and determine the status of the bug report.
thanks,
doug

They comment on bugs if actions were taken. Otherwise - don't expect any feedback.

BUG REPORT - Catch Up, ITV player

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