Bug Report Facility on OS X, Downloads Folder Bug?

Hi. I think there should be a reporting system in OS X built-in. They should maybe convert the Report bug on Safari into a suggestions and bugs reporting facility because Safari is usually the most common app that's open all the time. It's inconvenient to do so to go to Apple's suggetions and bugs reporting page in their website.
Also, when you go to the Downloads folder and put it on Arrange by Kind, some of the files on each category are not grouped properly (.dmg for example), they're separated. It also doesn't delete right away when you use Cmd-Delete, you have to do it more than once sometimes.
I hope the next update will have fixed most of the quirks.
Thank you in advance.
Gbu,
Alvin

You can also report bugs via
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<http://bugreporter.apple.com>
Free ADC (Apple Developer Connection) account needed for BugReporter.
Anyone can get a free account at:
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And/Or
Mac OS X Feedback<http://www.apple.com/feedback/macosx.html>

Similar Messages

Mail.app prefs. fail to change location of Downloads folder.

I recently migrated my mail from Eudora to Mail.app (Mac Pro, OS 10.6.8). I usedthe Mail.app Preferences to change the location of the Downloads (i.e. attachments) folder from the default location (Users>Library>Mail Downloads) to the subfolder in the OS Downloads folder that I used in Eudora. Despite this my attachments still end up in the default location. Help please!
As an aside I would be running straight back to Eudora were it not for the death sentence pronounced by the absence of Rosetta in Lion. Here are some comments that I recently posted to the TidBits newsletter where there is an excellent article by Adam Engst on making the changeover to Mail.app:
The major surprise for me was how really crude the Mail.app experience seems after 14 years of using Eudora. The way Mail handles mailboxes has been a source of major frustration. With Eudora I found it convenient to create separate Eudora Folders for my three accounts, each accessible via an alias of the respective settings file in the dock. That way I could locate an item that I need much faster than when the mailboxes (and their subfolders) for all three accounts are crammed into a single sidebar - especially as mailbox folders enclosing subfolders will not open with a double click, precise clicking on the triangle is required. The ability to access mailboxes from the Eudora Mailbox menu - drilling down through successive subfolders, if required - is vastly superior. Similarly Mail's procedure for moving messages and/or creating rules is really primitive compared to Eudora's facility to create destination mailboxes as part of a single seamless process. Given that development of Eudora ground to a halt in 2006 one could be forgiven for expecting a lot better from Apple's in-house e-mail client in 2011.

Mike,
Where in the Sidebar to the Mail window do you see any Sent mailboxes? Is there one beneath the Inbox when viewing at home? Check and report the settings at Mail Preferences/Accounts/Mailbox Behaviors, please. If you have to do this when at home, I understand. There is a way to instruct Mail to use a particular folder for a particular purpose that probably needs to be done on the home computer, but I would like to know those preference settings before proceeding with that.
Ernie

Can't download purchases due to download folder permissions on NAS

I downloaded several podcasts using my iPhone whilst away at Christmas. My media library is stored on a Buffalo NAS with the library xml stored locally and after syncing with iTunes I can no longer download new purchases reporting error - 5000.
"There was a problem downloading ************. You do not have enough access privileges for this operation.
Please check that the connection to the network is active and try again."
I've investigated exhaustively to solve the issue. Apple's iTunes Store troubleshooting suggests the following:
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X:  ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
However, I can't delete the Downloads folder because I do not have sufficient access permissions. Worth noting that the files on the Downloads folder correspond to those downloaded by my iPhone so the iPhone has caused this issue, even though I have been able to perform this task away from home before without these issues before iCloud and Match came along.
So, now I'm faced with a Downloads folder that I cannot delete even using Sudo rm -rf in terminal, CHOWN, CHMOD or even MV to relocate the files. There are no answers on this issue on the Buffalo forums so I am opening this frustrating issue up to the geniuses on the apple discussions group to see if anyone can help. Thanks

Okay, I solved it myself - surprisingly.
I logged into the NAS using Telnet as 'root' and this allowed me to delete the 'Downloads' directory without any permission issues. After re-opening iTunes it was able to download the backed-up purchases without error.
I don't know if the iPhone will cause permission issues again down the line though, so this may well be a bug in the latest iTunes version?

Dock Downloads Folder Drag & Drop Crashes Finder

When attempting to Drag & Drop files from the Downloads folder in the Dock to a different folder, whether that folder be on the Desktop, or open in a Finder window, Finder crashes and relaunches. Sometimes the file gets placed, sometimes it remains in the Dock. I have a similar problem with Mountain Lion on my 13" MBP, although Finder does not crash, it simply won't allow files to be dragged from the Dock to a folder icon on the Desktop.
This problem has been persistent through several updates, and has been present since upgrading to Lion, and is a problem on more than one computer. This does not happen with every file, but happens often enough to be frustrating. It also happens consistently when moving more than 2 files from the Downloads folder in the Dock to either the Desktop, or a folder. I am also unable to Drag & Drop a file from the Downloads (or Documents folder for that matter...) to any folder icon on the desktop.
I attempted this morning to file a bug report with Apple, but the Bug Reporting site had an error, and the Home Button on the Error page does nothing (hooray for web design!).

Step one is to log into a newly created admin user account and see if the problem persists.
As for the BR issue, https://bugreport.apple.com/cgi-bin/WebObjects/RadarWeb.woa/wa/signIn loads w/o issues.

How can I stop the Downloads folder from constantly reappearing?

Every time I open or restart Firefox 9, the Downloads folder in My Documents keeps recreating itself. I have downloads set to always ask me where to go, and I have absolutely no need of a special Downloads folder. How can I get FF to stop creating this folder? Annoying to have to delete it every time - and I like FF to do what I tell it to.

See:
*[https://bugzilla.mozilla.org/show_bug.cgi?id=474718 Bug 474718] – Empty "Downloads" folder should not be created when opening main page of options dialog with a custom download directory set
*[https://bugzilla.mozilla.org/show_bug.cgi?id=649940 Bug 649940] – Opening the preferences dialog with the default settings active always creates the "Downloads" folder
<i>(please do not comment in bug reports)</i>

Downloads in Downloads Folder error

This doesn't relate to a Mac OS X download....
in my download folder, I can see the download bar, but it's stalled, I search through the folder and see nothing that is downloading so I'm starting to assume it's a bug in OS X 10.6
Any way to resolve this issue?
x

*Fixed* Just did a restart on my Mac
please close

Firefox does not delete the .part file from my download folder after a successful download

First off, I'm on a MacBook Pro, running 10.6.4 and FF3.6.12
I've recently noticed that on occasion Firefox does not seem to delete the .part file associated with a successful download. The .part file (with a name consisting of a string of random characters followed by a .part extension) is visible in my Download folder stack, although not visible in the actual folder view. I cannot drag this file from the stack to the trash.
The real problem stems from the fact that this seems to create a directory error on my hard drive. Were I to run Disk Utility (which I will have to do... again!), it would return with an error saying something like "incorrect block length", requiring me to boot up from my install disk and repair the drive.
Is this maybe a bug? Is there something I might be doing wrong? Could an extension like AdBlock be messing up my downloads?

It seems that FireFox leaves those partial download files if for any reason they get interrupted. It's possible to resume the download through various uninteresting means, but if you're like me, it gets filled up with files that I intentionally did not complete downloading.
If you're terminal-savvy, you can set up a script that cleans up old .part files. Here's what I've set in my crontab:
0 * * * * /usr/bin/find ~/Downloads/*.part -atime +1 -exec rm {} \; &> /dev/null
It will delete any files in my downloads folder that are at least 1 day old.
To install this in your crontab, launch terminal and type "crontab -e"
This will bring up a text editor, probably vi. You'll see a bunch of ~'s down the left side. Type "i" to go into "insert" mode. The bottom left will say "-- INSERT --"
Copy and paste (or type) the line of code I have above.
Hit enter just to make sure you have a newline at the end.
Hit "Escape" to exit the insert mode.
Hit Shift-Z Shift-Z (that's Shift-Z twice) to exit the editor.
You should see a status message "crontab: installing new crontab"
If you type "crontab -l" you should see your newly installed crontab.
At the top of the next hour, any .part files that are more than a day old should be deleted, and this should continue forever.

My MacBook Pro (Mountain Lion) seems to be making copies of files in my download folder. Why is this happening and how do I stop it?

My MacBookPro with Mountain Lion seems to be making copies of files in my download folder. Why is this happening and how do I stop it?

This issue has nothing to do with Time Machine or local snaphsots. No built-in feature of OS X does what you describe.
Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Triple-click the line of text below to select it:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
Copy (command-C) the selected text to the Clipboard. Then click anywhere in the Terminal window and paste (command-V). Post the lines of output (if any) that appear below what you just entered. You can do that by copy-and-paste as well. Omit the final line ending in “$”. No typing is involved in this step.
Step 2
Repeat with this line:
sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
This time, you'll be prompted for your login password, which you do have to type. It won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
Step 4
ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.
You can then quit Terminal.

Downloads never finalized, stuck in downloads folder

To fully diagnose this problem, I will start from the beginning I noticed something a bit 'off' about iTunes.
i was browsing the iTunes Store, looking for a good mix of music to buy, adding to the Wish List, blah blah blah. I left the computer running for a few hours while I was away, then came back to complete the process.
When I came back, I noticed that whenever I would load a page, the 'Accessing iTunes Store' progress bar would not fill up all the way. It would reach about 85% across, then just stop. I had no problem with it as I was able to browse the pages just fine, but it wouldn't go away. I then proceeded to purchase the music.
After the first 2 finished downloading, I went to start playing them. They showed up in the Music library, no errors or anything, but nothing happened when I double-clicked on the song. iTunes didn't even crash. I went to the song info, looked at the location, and saw it was in <iTunes Media Folder>\Downloads\Artist - Album.tmp\download.m4a
I went to the downloads folder, and both songs were there, each with their own directory. There was also a list.plist file in Downloads. I immediately paused all the downloads, quit iTunes, relaunched it, and tried again. The songs were still behaving the same, but when I continued the downloads, they finalized and went to their proper directories (<iTunes Media Folder>\Music\Artist\Album\Song.m4a). The first two just would not play. So I tried moving the downloads folder to the desktop so they wouldn't be lost, removed the songs from the library (they now had the little gray exclamation point), and checked available downloads. Nothing. They weren't even in the Purchases list.
I go to play the files with QuickTime, and it gives me:
Error -2002: a bad public movie atom was found in the movie (download.m4a)
If you (an Apple tech) check my Apple ID, it's the last purchase I made. 2 albums and 3 other songs.
I'm running Windows 7 Home Premium 32-bit, iTunes 10.5.0.142
All I want to know is how to get the songs back into the library without having to pay for them again. You can tell me in computer jargon, I'm very good with them.

Never mind, problem solved.
If you are having this problem, I suggest you go to your receipt that got emailed to you, click on 'report a problem', and follow the steps. State simply what happened: download failed, corrupt file. The support team answers very promptly.

ITunes 7 deleted "Downloads" folder of music from iTunes and iPod

In iTunes 6 I had iTunes point towards "My Music" folder in windows for my library.
One of the folders in "My Music" was called "Downloads".
NB: the music in "Downloads" is NOT my music downloaded from the iTunes Music Store... it isn't copy protected etc...
Upon upgrading to iTunes 7, i got !'s next to all my 'downloads' music.
I checked the folder and non of the music was there... all completely gone.
I do have a back up of this music, so not all is lost, but the backup is at home and I won't be able to get it for a few weeks.
So in the mean time, I plugged my iPod in, hoping to copy the downloads music off it to use until i could get my backup.
When i plugged my ipod in I got that nice new overview screen of whats on your ipod and it told me there was an update available. Ok thats cool, I'll download it an install it later (so i chose that option...)
As soon as I had done this, the iPod started updating itself and poof... all the downloads are gone of the iPod!!
Ive never had this happen before, usually if there is music on the ipod that isn't in itunes it just leaves it in there and syncs what is in my library.
I then went back to the Downloads folder in My Music to do some investigating. It turns out there were some itunes related files in there. What! iTunes deleted my "Downloads" folder, and replaced it with its own one? Grr...
Unfortunately i didn't write down what those files are, but I believe they were the files for the iPod update.
The update of my ipod actually failed and i can't get it to work... and since that has happened, the downloads folder isn't even there at all anymore. My guess would be that if i could get itunes to do the update again, the folder would reappear with those files again.

HERE IS A way too long diplomatic rant:
This is my third post on this subject. This is a real problem. And it strongly appears (based on what I've been reading from others, plus my own experience) that the new iTunes is the culprit.
But this problems is not limited to a folder named 'Downloads'.[/b.] ITunes, somehow, and for some reason, will delete entire album folders of music in the default 'Music' directory.
Here's what happened to me. Mind you, this involves music I converted to MP3's from CD's I own. I buy about ten-twenty CD's a month, so this is not some Orwellian nightmare affecting merely downloaded songs--purchased or otherwise.
Here is a typical example of what's happening:
BEFORE iTunes v7 was installed:
-An 'Artist' folder named 'A Perfect Circle' contained the following 'Album' folders: 'Mer De Noms', 'The Thirteenth Step', 'eMotive'
SHORTLY AFTER iTunes 7 (about a month or so ago):
-Perfect Circle folder contained only the eMotive album. The rest were gone: this means not in the trash. Not moved. No where on the HD. Simply zapped.
I've lost MP3 albums from purchased CD's from Bob Marley, Led Zeppellin, Bjork, etc. It has affected at least 50 artist folders. I rip entire albums that I buy: I'm not trying to pass judgement though. I just want the point to be driven home that this bug is big, and it's affecting people who have spent much time and energy legitimately converting their music collections.
Am I missing something? I know I'm not alone in this, but this bug doesn't seem to be getting the attention it deserves from Apple. This is a major screw up. HAS APPLE RELEASED A STATEMENT? Forgive me if it has. But I can't find it. Maybe it's right under my nose?
Anyway, I do have all my music backed up on CD's and DVD's where they can't be corrupted. And all those discs are copied and stored in a remote location, in case of fire. This might seem extreme, but when you've spent a year of your life converting hundreds of albums and tagging them meticulously, you don't take chances. The only problem with this backup method is that my backup is spread out over many, many read-only discs. Moving it back to my hard drive will be laborious.
Can someone tell me if Apple has addressed this? Because I don't want to use iTunes at all if it is going to delete files. And I DON'T care if this is some function I'm not aware of. Any software that would delete files, either mistakingly or through some helpful feature is bad software. Deleting files (w/o even sending it to the Trash!) is one function that ought not be automated, or performed by any application other than the OS itself, under direct control from the user. I've turned off the option that lets iTunes manage and 'organize' my music for me. I can do that myself, and I don't like some of the things it does.
I have a friend in the media, and I'm thinking about issuing a press-release on this bug if further research indicates this is a more pervasive problem that Apple is downplaying. Certainly they are aware of it, as others have written on it here and elsewhere.
Can someone from Apple please contact me? I want to know when it is safe to use this program again. This problem is real, and just because it hasn't affected everyone, doesn't mean it has affected someone.

Error in Reporting Facility of KM

Hi All,
I am trying to use the reporting facility of KM.
Under Content Management -> Reports
there are various reporting tools like Approval Maintenance,Link consistency,Resource Statistics, Time based publishing.
I tried all the reporting tools.
<b>The issue is inspite of setting all the necessary parameters, i get no result..</b>
Yet another case is:
For example,in Resource Statistics report
Even after specifying all the parameters like
1. Location
2. Created by , Modified by etc..
I am able to see the found items result as "0".
However the report gives me overall details like
Duration:00:00:01
Found Items : 0
Folder Count:59
File count :109
Overall Size:49 MB
But no items are listed in the Found Items table below.
Kindly help..
Thanks in advance,
venkat.

Hi Venkat,
the reports will only report items that are matching the report purpose. For example the link consistency report will only list links that are invalid. The resource statistics report did give you statistics about the documents that were processed. Maybe this report does never list single items.
I propose to use some test data that should match the reports purposes.
Regards
Lars

Why setting the download folder ton an external HDD doesn't work? the downloaded files goes to My Documents (Windows)?

Why setting the download folder ton an external HDD doesn't work? the downloaded files goes to My Documents (Windows)?

I did what you said and updated FF, now the download goes to the external HDD that I specified, but now FF bugs, it freezes (not responing) :s
I reinstalled it but it doesn't fix the problem. I don't know what to do :(

HT1551 I cannot find the rental we just paid for, and there is no downloads folder..?

My husband hit the wrong button, so now we supposedly have rented a movie, but it's not downloaded. We are prompted to go to the downloads folder, but we cannot find one. Help?

A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

Report(Excel) report(excel) to be executed,downloaded

Hi Experts,
I have requirement that user wants that Report(Excel) report(excel) to be executed,downloaded and saved in Network itself everyday.
Does anyone have any suggestions.
Thanks,
Meenu

I do know that you want it in a network path - I am not sure if that is possible and an available option is broadcasting to a KM folder.....
Arun

Download folder : what is it made for ?

Hi everyone,
I noticed a large file in my "Download folder" in iTunes folder.
I suppressed it… In fact, now, I wonder if I did well ?
What is this "Download folder" for ?
Can I suppress files from it ? (to late for the one I already erased of course !).
Thank you…
PS : forgive my clumsy english : I am french.

Thank you very much for your precise answer !
A very strange affair : on my brand new Mac Book pro Retina (256 GB SSD witch is not very big indeed) I noticed an entire TV show in this folder !
I never downloaded it (I had it with Elgato Software in a Direct TV download, what so ever…). So there was no reason it was here.
It is very strange because it was located this download folder after the migration from my previous Mac (nothing was in my SSD before, so I PRESUME that the migration has put these files here.
Must be a bug, don't you think?
I deleted it to make room in my SSD, I hope I did not do a wrong stuff ! (does not seem so).
Very best regards.
michelgoldberg.fr

Bug Report Facility on OS X, Downloads Folder Bug?

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