Bug report: Possible reason for Creative Cloud sync error

Perhaps this helps someone in resolving/eradicating some "unexplained" sync errors.
I recently had a persistent sync error for five third-party images in a folder. It made no difference if I transferred the images via another method to my second computer: the error then simply occurred on both computers.
All the files are okay (not corrupt) but after some investigation, I discovered they had something in common:
All files had a creation date of 1 January 1970 01:00
(German OS-X 10.9.1 system, so probably 00:00 GMT, i.e. Unix epoch time).
Resetting the creation date via the terminal to a recent date, e.g.
> touch -t 201402171000 filename.jpg
resolved the problem and the files then synced.
I hope that helps for future versions of CC.
Best regards,
jools

The attached patch for db-4.7 makes two changes:
it allows enough for each bucket to have the configured number of threads, and
it initializes env->thr_nbuckets, which previously had not been initialized.
Please let us know how it works for you.
Regards,
Charles

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Hi, If I have 1 license for creative cloud, will it possible to install in 2 computers (1 laptop and 1 desktop)? When I am in the office I can use desktop and at home I can use laptop? At the same time I will be using only one devise. Will that be possi

Hi, If I have 1 license for creative cloud, will it possible to install in 2 computers (1 laptop and 1 desktop)? When I am in the office I can use desktop and at home I can use laptop? At the same time I will be using only one devise. Will that be possible? Thanks

Yes. Yes. Yes.
Mylenium

Is is possible to use creative cloud as a shared volume for collaboration between incopy & indesign?

I'm a designer student and as a designer, I constantly have to make decks for presentations. I typically work in a group of six and because I'm confident with graphic design, I tend to be the leader of these tasks. I've found the best workflow for slide creation is Indesign. Unfortunatly, I'm just an awful writer— so when I heard about Incopy's collabrative features(saw the post from indesign's facebook page) I saw oppertunity and got very excited. My teamates and I typically all have subscriptions to adobe cc because of this, I was wondering (since I havent used it at all) if the storage given out from adobe cc was able to be that shared volume that is required for the live link between incopy stories and indesign layouts.
Therefore,
Is is possible to use creative cloud as a shared volume for collaboration between Incopy & Indesign?
If this needs any further clarification I'll gladly write a more detailed question — lastly, if this is not possible might you suggest an alternative? Please assume that we go to school together but we work offsite also.

You will not be able to use the Files page at https://creative.adobe.com/files for collaboration in this way. But you can share individual files in this way.
When folder sharing is available this will be possible.

Is it possible to purchase creative cloud and try it for only one (1) month? My free trial expired without using it.

Is it possible to purchase creative cloud and try it for only one (1) month? My free trial expired without using it.

The price is higher, I think $70. But you can purchase without the annual commitment.

Is it possible to use creative cloud in different regions?

Is it possible to use creative cloud in more than one region. For example I live in Spain, but also spend a lot of time in the United States. Will it function even though every country has it's own pricing etc.
Thanks

YEs. Once installed the programs work just fine everywhere. The only issue may be with the sync stuff and other online features, since it will try to detect your region and give warnings or errors. Turning this stuff off might help.
Mylenium

I'm in the trial period for Creative Cloud - I have about 19 days to go on Photoshop CC on my iMac. Can I use the same CC trial on a second machine? Specifically on a Windows 7 machine?

I'm in the trial period for Creative Cloud - I have about 19 days to go on Photoshop CC on my iMac. Can I use the same CC trial on a second machine? Specifically on a Windows 7 machine?

Nothing personal to you or Rajshee, but this is exactly why I absolutely despise these "community forums" (not just Adobe but any company). I called the Tech Support phone line today after digging and digging for a phone number, and they told me the exact opposite, and they did it a lot faster than it was possible to get a forum response. (That's really not personal, because you can't control that, but it's a fact.)
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This makes complete sense to me as I'm financially on the hook (potentially) for the same package. If I give away my login to someone else, which I wouldn't do, I'm still on the hook. This is why the cloud approach to software is such genius and I applaud it.
BTW, 99% of the "community forum" wrong answers come on Microsoft sites, so don't feel bad.

How do I generate redemption code for creative cloud?

how do I generate redemption code for creative cloud?

On October 27th 2014, you have purchased two CC (one complete &one photography) under the same Adobe ID. That is the reason you are being asked for a code because under one Adobe ID only one CC can be activated(twice).
Please contact Adobe Support or you can inbox me privately the CC order number that you would like to cancel.
You can also check if the host file has Adobe entry or not as if Adobe entries are there then also CC can ask for serial number. You can check the host by the followinh method.
Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
So you need to login with your Adobe ID and password to activate the cloud membership.
Log out & log back in of the CC Desktop App.
In case it is not signing in successfully please try the following:
I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
   Windows:
   In windows 7 navigate to following location:
     /windows/system32/drivers/etc
   1. look out for "Hosts" file
   2. Open it with notepad
   3. Check if you have any entry for Adobe
   4. Remove the entries and try again launching any product from CC
Mac:
   1. Please click on "Go" and navigate to /private/etc
   2. Open "hosts" file and check out for any entries for Adobe.com
   3. Remove the entries and save the file
   4. try again launching any product from CC
Please refer to Creative Cloud applications ask for serial number
Hope it helps you.
Regards
Rajshree
Cannot license Illustrator CC after buying subscription

Is it possible to use creative cloud online with both Mac/windows system (on the same computer, bootcamp) without paying twice ?

Hello, I work with a Macbook pro, divided into mac and win 8 (with Bootcamp), is it possible to use Creative Cloud subscription with both system without paying twice.
Bonjour, J'utilise un Macbook pro partitionné Bootcamp mac et windows 8, est-il possible que l'abonnement à Creative Cloud en ligne fonctionne indifféremment dans les deux systemes (sur le même ordi), sans payer deux fois.
Merci,
jho

Your subscription allows for two functioning installations (normally on separate machines, but I imagine you could install the two as you indicate).

Can I get a lower price for Creative Cloud?

I just bought the student version of CS6 last month, since I didn't know there is a service called Creative Cloud before. Can I return the student version I bought or can I get a lower price for Creative Cloud than the student price?

Yes this should be possible. Please contact Customer Support by phone and they will be able to help you.

Creative Cloud syncing turns itself off

I have noticed that Creative Cloud syncing turns itself off whenever I open InDesign. I suspect that the link file ID creates is responsible for this. It is a new development and used to work fine until a few days ago.
Does anyone else have a similar experience?

I too recently started having this problem. I thought by uninstalling everything and then re-installing would solve the problem but now I cant get the CC app to run and install the individual products that I need for work. My CC icon appears for a brief moment like yours and then disappears.
Have you found a solution to this by any chance?

Will we still be able to write plugins for Creative Cloud for InDesign and Dreamweaver?

Our company writes custom plugins for InDesign and Dreamweaver. Will that still be possible with these Creative Cloud apps? Will updates from CC require a reinstallation of the plugin or will it continue to work?

Welcome to the forum MiffLaracyIII,
MiffLaracyIII wrote:
Our company writes custom plugins for InDesign and Dreamweaver.
- Will that still be possible with these Creative Cloud apps?
- Will updates from CC require a reinstallation of the plugin or will it continue to work?
Those are good questions.
Sadly I know some third party developers already abandoned development when CS6 launched and the new plugin architecture came into play. Given the now standard versioning releases and updates pushed to consumers decided upon by Adobe for the Creative Cloud subscriptions how will third party development and testing of application add-ons work going forward and what does Adobe have in place for this to assist and ensure developers moving forward with new releases. Similar to their own recent Creative Cloud Connection debacle, can developers be assured Adobe wont also break third party plugin compatibilities? Is there a testing and versioning framework system in place for developers for use with each new release of the Creative Cloud? Is a workflow for developers in place?
You do find topics like these when searching:
No Control Over Updates = Plug-in Hell?
http://forums.creativecow.net/thread/378/1240
Adobe Creative Cloud and Astute Graphics plugins (talks about the compatibility process and possible delays due to issues with new releases of Creative Cloud)
http://www.astutegraphics.com/blog/adobe-creative-cloud-and-astute-graphics-plugins/

Creative Cloud Sync Not Available?

I notice that the Creative Cloud Sync function isn't working (I'm in the UK).
All I get is the message "Coming Soon".
It's been saying that for months so when is 'soon'?

Sign up for file syncing via the Early Access page here https://creative.adobe.com/earlyaccess.

I am receiving updates everyday for creative cloud, always the same updates (sometimes even two time

i am receiving updates everyday for creative cloud, always the same updates (sometimes even two times a day . Is there a way to stop that?

Checked out that link and everything seems to be in order on this machine at this time.
I only have CC installed on this one machine, not even my secondary machine like is permitted. it seems odd that I'm asked to re-accept the Licence Agreement as often as I am. If I had to guess, it's almost every week, if not multiple times some weeks, that all the software will decide I should have to view the licence agreement.
Edit: I've never had any noticeable "errors" activating or anything like that. I just get asked to do it quite frequently.
This activation screen isn't too annoying (it involves clicking one single button), but like I stated earlier, if I'm trying to launch the software by double-clicking on a PSD, AI, PPROJ, AEP, etc... that file will fail to open.
I feel like that's probably not really a bug, but it is frustrating, since I did launch the application with the intent to edit that specific file I tried to open.
Again, something that you guys may consider working on.
Another annoyance is that: agreeing to the licence agreement is a per-application task, so if I see that Licence Agreement dialogue window by opening Photoshop (for example), I know that every other piece of software I have in the suite (Illustrator, Premiere, After Effects, Audition) will be showing me that screen on it's next launch. Probably deliberate for legal purposes that I can't just agree once for the whole suite, but heck, it would save me a lot of minor headaches if it was a unified agreement.

A few questions before I buy a new iMac/Mac mini and sign up for Creative Cloud.

Hello Everyone,
I am looking to purchase a new Apple computer and sign up for Creative Cloud within the next week and I have a few questions that should be answered before I proceed.
My wife and I own a business and we will be using the CS6 apps to create brochures, Constant Contact mailings, product package inserts, edit product photography for print and web use, and short HD how-to videos. We are not graphics professionals or power users and wont be doing anything too complicated.
Any help and answers will be greatly appreciated.
I will start with the hardware questions first:
I am trying to decide between the iMac and the Mac mini.
The iMac is a 2.7Ghz Quad-core Intel core i5 and comes with 4GB of memory that is expandable to 16GB, which I will do for sure. It comes with a Radeon HD 6770M graphics card with 512MB of GDDR5 memory(not upgradable), and a 1TB HDD that runs at 7200RPM. This unit meets the specs required.
The 2.5Ghz Mac Mini comes with 4GB of memory that is expandable to 8GB, I will also do this. It has a Radeon HD 6630M graphics card with 256MB of GDDR5 memory(not upgradable), and a 500GB HDD that runs at 5400RPM. This unit meets all the spec(I think) except for the speed of the HDD.
Question: Will the mini run the software without too much of an issue considering the speed of the HDD?
Question: Will the iMac run the software significantly better to justify the price difference?
I already have 1 mini(purchased 4 months ago, with the same specs listed above) and will be purchasing a second computer for my wifes desk. If the mini will run CS6 fine, that is great and we can save a few bucks. If my mini will not run CS6 well, I will get the iMac for her desk as she will be doing the bulk of the work in that regard anyway.
Now a couple of software questions.
After reading hundreds of reviews and forum posts over the last few days I have seen many people having this or that issue. It seems to me that most of the issues are because of upgrades from Lion to Mountian Lion after installing CS6 first or trying to open CS3,4,5 files in CS6.
If you want to know what issues have me concerned take a look at just this one forum:
http://blogs.adobe.com/jnack/2012/07/adobe-cs-apps-mountain-lion-no-known-issues.html
Similar issues are discussed in the Apple forums as well as many other places around the web.
I am not a computer professional but I know enough to maintain my systems and keep them running smoothly.
We do not have any Adobe software installed on my mini and will not be opening any files from previous versions of Adobe product in the new CS6 software. These will be a clean installs on pristine systems running fully updated Mountian Lion OS's on both machines and creating new files from scratch.
Question: Should I be expecting any issues like the ones I have read in the forums and blogs or are these just the normal things that happen when upgrading to new software with multiple hardware configurations?
My feeling is that we will not be having too much of a problem due to the clean installs and no files from previous versions.
Next up, the Creative Cloud(CC) FAQ states that you can install on 2 machines but can't open stuff at the same time.
Question: Does this mean we can't be using any CS6 apps at the same time or just not using the same app at the same time?
Example: PS and PS on both machines at same time = No, PS on one and Dreamweaver on the other at the same time=Yes?
The CC FAQ page says Adobe will add Lightroom 4 later in 2012 while the main CC page lists it as available now.
Question: Which is true?
My mini is registered to me, with my name, iTunes account, Apple ID etc.
Question: Do I need to do the initial set-up of the new machine with all my information to ensure the CS6 suite works on both machines? Do the computers need to be registered(as far as Apple configuration is concerned) to same person for them to work on one CC account or can I install CS6 on any 2 machines regardless of how they were initially set-up?
This may seem like a silly question but I want to avoid any problems before they happen.
Well, those are all of my questions at the moment. To anyone who made it this far in my looooong post, Thank You so much for your time. I appreciate your expertise and knowledge and hope that you can help me make this decision.
Cheers,
Alex Bogdan

Alex,
I'll try and answer your questions as best I can.
Qn 1 Which Mac.
Ans:- As I understand it both units will run Adobe CS6.
          Which one really depends on what you wand from CS6. If you are looking for high end demand and performance, then I would go for the IMac
          Your Specs for the Imac are right. However if you buy your IMac straight from Apple there are even higher specs.
          You can get:-
                              3.4 GHz i7 processor rather than the i5
                               2GB video card as opposed to a 1Gb video card.
                               Of course such a model will cost you more.
          In the end it is needs compared with money to spend. That is only a decision you cam make.
Q2:- Will the higher cost for the Imac justify copst.
Ans:- Again it depends on what demands you intend to make on the hardware and software.
          But I note you have a business and if that businees expects to high demand and high speedy performance then I suspect the Imac would be more able to provide your needs.
          Again only you will know the answer to that.
Q3:- Questions about CS6 reliability
Ans:- I have been with Adobe for way over 10 years.
         Speaking, only for myself, it is the most reliable software on the market.
          It is true that if you look down this form, like any other and I am thinking about the Apple discussions forum, you will find numerous instances of problems.
          Again this is only my opinion, but although all these problems are real for the individuals:-
          First it is not clear why they have the problem e.g. what have they done or not done.
          Second, they are in the minority of the total users using the hardware / software.
          The only problem I am aware of with CS6 is Acrobat X. I understand it has been sorted Adobe, however it cost me so much work I have removed it from my system and reverted to Acrobat 9
          So what I am saying is that there are only two comapnies I rely 100% on: They are Adobe and Apple.
         So if you are happy with my opinion I would not worry about Adobe CS6
Qn 4:- CS6 0n 2 machines.
Ans:- Yes you will not be able to run the same program similtaneosly.
           I believe, if it is important that you do run the same program together, that you can acquire a further licience from Adobe to do that.
           You would need to contact Adobe about that.
Qn 5:- Lightroom 4
Ans:- Lightroom is now available as part of Creative Cloud.
Qn 6:- Set up for individual machines
Ans:- I do not believe you do. Once you have set up your Creative Cloud account you go to the apps site and download the apps for each machine.
          Each machine downloads the apps and your machine and the apps are registered by Adobe.
         Here is something that you may want to know:-
          Because I was so unhappy loosing all the Acrobat data with Acrobat X I ended up deleting Acrobat X
          However as far as Creative Cloud is concered Acrobat X is still on my machine.
          It is not a problem for me because I am happy with Acrobat 9, it fullfils my needs and has not crashed and lost me all my bookmarks.
          However here is the point:-
          Adobe, when there was a problem with Acrobat X requested that no-one deletes the application.
         Though I do not know for certain I believe registration of the apps you have with Creative Cloud are registered with Creative Cloud in their database. Therefore were you to delete an app, it will still be registered with Creative Cloud and you will not be able to download a further copy even though the app is no longer on your    machine.
          Therefore it maybe not a good idea to delete an app when you no longer have a use for it. If you want it back I suspect you will have to contact Adobe Support
Personal Comment:-
          It is true many unfortunately have had all sorts of problems, including me with Acrobat X.
          That said, Creative Cloud in my view has been a major advance in how Adobe delivers software. I have no regrets with signing up to Creative Cloud and I expect to remain with it.
Hope all of that goes some way to answering your questions.

Really aggressive marketing campaign for creative cloud

today my Lightroom informed me that there is an update, and asked me if I would like to download the update. I answered "yes" and was taken to the Adobe website. But, instead of being taken to the Adobe Lightroom download page as has happened with all of the previous updates, this time I was taken to a page about creative cloud. I don't want creative cloud. I only want to update my desktop version. So I tried clicking on the way for the desktop version, which is hidden away down in the bottom right corner of the screen. And that takes me to create a cloud. So I tried going to downloads for Lightroom. And I get taken to creative cloud.
I eventually had to call up Adobe on the phone in order to be able to update my desktop version of Lightroom. I let the agent I spoke with know it was very annoying to be subject to this obviously aggressive marketing campaign for creative cloud. When we were done with the call I thanked him for helping me do on the phone what I couldn't do on the website. I also let him know that it seems like Adobe is trying very hard to steer people to be creative cloud option and away from the desktop option. I also let him know that if Adobe ever does away with the desktop version and the creative cloud version is the only alternative I am gone as a customer. I will use Apple photos or some other product. I will not be forced into a subscription-based service against my will.
Greg

Have followed up with the customer via email. Working to resolve the problem.

Bug report: Possible reason for Creative Cloud sync error

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