Bug Report: [VIsio 2010] whenever I try to save a diagram to JPEG and then close Visio using the X button, Visio hangs
Greetings
I use Visio 2010 in windows 7 64bit
and I have this problem:
whenever I try to save a diagram to JPEG (save as>JPEG) and then close Visio using the X button on the upper right corner, then Visio hangs.
The jpeg pic is saved ok, but Visio hangs permanently: I have to close it using task manager.
On the other hand, if after I save into jpeg, I press whatever other button in Visio (from ribbon) then it works ok, and afterwards I can close Visio with the X button
- but, if I try to close Visio with the X button right after saving to JPEG, Visio will surely hang.
Thank you
PS. Visio 2010 is fully updated (File>Help reports:
Visio 2010 Premium (v14.0.6111.5000) SP1 MSO (14.0.6112.5000) 32bit)
Update:
The problem reappeared/wasn't completely solved:
So, I also went to Control Panel>add/remove programs, rightclick on Adobe Acrobat X> change installation and untick the PDFMaker item, in order to uninstall it:
that's because initially, even after I had unticked "PDFMaker for Visio AddIn" in COM Add-Ins,
in File>Options>Add-Ins tab, on the Active Application Add-Ins part (yes, on ACTIVE Add-Ins)
I was still seeing about 5-6 lines, all having items containing PDFMaker for Visio AddIn" [PDFMVisio.vsl].
In other words, the PDFMVisio.vsl file was loaded even if unticked!!
Then, after uninstalling the add-in, the problem was finally fixed at last!
Thank you so much for this additional information! I was having the same problem. I did what you instructed, and the problem has now disappeared!
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