Bug:Unable to open a pdf link using Acrobat Reader 9.3.4

Question

When I open pdf links in IE I get the error message
"Your current security setting does not allow this file to be downloaded."
I have added the site to trusted sites without luck.
I also followed the link http://kb2.adobe.com/cps/328/328233.html
I have been able to access these links with 8.x versions. of Adobe Reader.
For example when I try to get the IRS 1040 form
http://www.irs.gov/pub/irs-pdf/f1040.pdf?portlet=3
I get the error message mentioned above.
Now more  This is running on a Windows 2003 32 bit server.  I use Citrix XenApp to publish IE.  I have used 7 users to test. Two have an issue.  Four and the admin do not.  There is nothing in the Event log regarding this issue.  I am not sure how to enable debugging within the reader.
I would appreciate any assistance to troubleshoot this issue.
Thank you.

Answer 1

As you discovered, Adobe Acrobat/Pro/Reader v.9 will crash for all managed user accounts that store their home folders on the server because it has "difficulty" reading and writing to a folder across a network, which is why it crashes shortly after it launches.
HOWEVER, there is hope. All you need to do is tell Adobe to write all of its files to the local drive rather than the home folder on the sharepoint, as follows:
While logged into your network-user account:
1. Go to the "Shared" folder on the local drive. (Local HD > Users > Shared)
2. Create a new folder named "9.0_x86" if you have an Intel or "9.0_ppc" if you have a PPC (without the quotes for either case). You will have to authenticate as an Administrator.
3. Go to the Acrobat folder within the user's Application Support and delete the folder in it.
(Home > Library > Application Support > Adobe > Acrobat > 9.0_x86 or 9.0_ppc)
4. Open/launch the Terminal application found within the Utilities folder on you Mac.
(Applications > Utilities > Terminal.app)
5. In Terminal, enter the 1st command for Intel or the 2nd for PPC:
ln -s /Users/Shared/9.0_x86 ~/Library/Application \Support/Adobe/Acrobat/9.0_x86
OR
ln -s /Users/Shared/9.0_ppc ~/Library/Application \Support/Adobe/Acrobat/9.0_ppc
Adobe Acrobat 9 should now work properly. You may get the "quit unexpectedly" error message the first time you quit the application, but should only happen the one time.
On a side note, the print spool is slow when printing very large multi-paged PDFs.
This is a fix I found in 2009 by Dennis, can't remember where though.
Message was edited by: Gabriel Prime