Buggy USB 3.0 Dock

Well well,
i just bought a new X1 Carbon plus USB 3.0 Dock. What should I say: I can't work with the docking!
I'm using a wireless Keyboard + Mouse (MS Arc series) and BOTH lag-as-hell. I Can't write even 1 sentence without the keyboard to lag and not type what i'm typing.
Same with the mouse. Moving the docking like 10cm away from mouse and keyboard improved the situation but it's still simply impossible to work with the docking. I tried different docking USB ports, all do the same.
Since it sometimes works for a few minutes without interruption and then starts hanging for a few seconds it dosn't seem to be a compleate wireless problem! It seems like the dock just messes everything up.
I'm on the latest USB Dock firmware and am using the latest WIN7 x64 drivers which lenovo offers at the website. USB 3.0 Intel drivers have been installed first, after that the docking drivers have been installed and the docking was plugged in, installing every single driver correctly (no issues reported by device manager).
is it just me or is the dock pure crap?

I just got my Helix and USB 3.0 dock last week... I used the dock for displaylink, ethernet, harddrive dock, wireless mouse receiver and plugged some speakers.
Holy did I have issues with the dock seemingly rebooting, laggy mouse performance, even while transferring files from harddrive dock to network caused all my ram to be 100% used for the longest time. To be fair, not sure if it's the fault of the file transfer but after taking a lunch and coming back, it had settled down (but there was an error in file copy)
Plugging in the speaker for the first time made the computer freak out too...
that was basically my day 1/2 experience... Not a good first impression I thought usb3 was supposed to be awesome.
Hoping that there is something in the works to improve performance.

Similar Messages

Thinkpad X1 Mouse Issues with USB 3.0 Dock and WIndows 8.1

I have a new X1 (3444-CUU) that I recently upgraded to Windows 8.1. When I connected to the Thinkpad USB 3.0 Dock, there was an automatic updated of the firmware on the docking station.
Everything seems to be working except issues with my Keyboard and Mouse.Periodically, the mouse will disappear of the keyboard will simply stop working. Most recently, it was as if the delete key was stuck causing it to delete all my email (actually a feature I liked but unfortunately, can't allow).
Is there a known issue with wireless keyboard?

I have a possibly similar issue that seems to be related to the keyboard dock. In my case this is with logitec unified receiver, but what I found may help you narrow the issue's root cause.
I found that after a reboot, the dock's USB ports (bothh SS or USB 3.0) will not recognize logitech's unified receiver. Even though it is Windows reporting it, it seems to be related to the hardware. What I do to have minimally invasive 'functioning' system is to undock the Helix (use as tablet). This makes the genuine USB 2.0 port of the tablet accessible. I then plug the receiver into that port and wait until the mouse is recognized. Then remove the receiver, re-dock the tablet on the keyboard dock and plug the receiver into the dock's usb 3.0 port. Then everything works.
That seems to somehow circumvent part of the refreshing of the USB connected devices and allows them to work correctly.
I wonder if that addresses your issue. Of course I am opening another thread and ticket with that issue (will post a link after that)

ThinkPad USB 3.0 Dock Driver Availability Win 8.1

Driver for ThinkPad USB 3.0 Dock station cannot run under Win 8.1. Support Center stated: Driver being developed. Does anyone have an expected completion date?
Moderator Note; subject edited.

Hi,
Which USB 3.0 dock are you refering to?
If it is this one:
http://shop.lenovo.com/us/en/itemdetails/0A33970/460/EB6CE8241B8A47E18EBAF06F8726DA3E
Then the latest driver which supports Windows 8.1 can be found here:
http://www.displaylink.com/support/sla.php?fileid=100
Thnaks,
James

ThinkPad USB 3.0 Dock - Prevents ThinkPad Twist (S230) from booting (Windows 8.1 Pro 64 bit)

Hi, I upgraded to Win 8.1 tonight and found the ThinkPad Twist wouldn't boot at all when the USB 3 dock was plugged in. When it tried to reboot I just get a permanent blank screen. When I power down and do a cold boot, I get the ThinkPad welcome screen but no boot options line prompt below it and it gets stuck on the ThinkPad logo. The only way I can get it to boot is to unplug the ThinkPad USB 3.0 Dock USB cable from the machine then dreboot from cold again. It's a bit annoying and definitely didn't behave like this under Win 8.0 RTM just a few hours ago.
I also found the dock-attached external displays wouldn't work under Win 8.1, but updating the Dock firmware and the DisplayPort firmware as mentioned in another discussion board fixed that prob at least. But I still can't boot or reboot with the ThinkPad USB 3.0 Dock attached... Help would be appreciated.
TIA...
Paul
p.s. my ThinkPad USB 3.0 Dock is Model DU99019, ASM PN OA34193
Solved!
Go to Solution.

Thanks for the help. None of that fixed the problem, so I've run the tool and sent the results to DisplayLink support as you asked, with a link back to this thread. For your reference I have a Lenovo Service Request Number: 8001961163 on this problem. ( I mention this so we don't duplicate efforts).
Here's part of what I said to DisplayLink Support:
"I have all the latest drivers and updated the UEFI from Lenovo a couple of weeks ago. I restored a Windows 8.0 clone to see if the problem was present at that level, but I had the same problem, so I put Win 8.1 back. It used to work fine up until a week ago when I updated to Win 8.1, but as I said, I regressed to a Win 8.0 image and it persists there now, too.
The problem is when I restart Windows with the Dock connected, it’ll shut down normally then not reboot – it gets stuck on the Lenovo screen that asks to press Enter for the UEFI config. Same happens if I cold-boot it from power-off. Unplugging the USB3 cable and cold booting is the only way to get the PC going again.
Files attached show screen shots of my troubleshooting progress. There was originally a “Mirage Driver” that the compatibility reporter was complaining about, so I removed that but still had the same problem after rebooting.
Personally, I think it’s a hardware or UEFI problem, as the problem happens before anything of Windows gets loaded at boot time."
Best regards,
Paul

ThinkPad USB 3.0 Dock - Firmware update doesn't work

Hello,
My company has bought over 200 ThinkPad USB 3.0 Docks to use with HP Folios to connect dual and single monitors. Some users have experience multiple issues with this product and I am trying to determine how to resolve these issues. I first want to update the firmware that is located here: http://support.lenovo.com/en_US/guides-and-manuals/detail.page?DocID=UM014961
ThinkPad USB 3.0 Dock - Firmware Update - Lenovo Docking FW Update Tool V1.0
I have the USB 3.0 dock connected to the 3.0 USB port on the Folio. The unit I am testing seems to be working fine as I have dual monitors up, external keyboard and mouse are working.
I ran the .exe, a command window comes up, and it attempted to look for the device. The text is as shown:
1. Initialzation<> Success
Start Search HUB
!!!No device found!
Press any key to continue . . .
This has been tried on several devices and it simply does not work. Does anybody have any suggestions? I have contacted support which was a complete waste of time because they have no idea what I am talking about.

I'm going to return my dock if possible. My main problem is that I cannot view Vmware virtual machine which is required for work. 2nd I can't view photos on my dual screens, it just hangs saying "Loading...", but I can view them on my W520 LCD Display. 3rd, I can't view a downloaded video, as in an .mp4. I disabled the hardware acceleration in Firefox, so I can see streaming video.
I have a Thinkpad W520 and an X1 Carbon and both exhibit the same problems with the dock.
I tried upgrading the DisplayLink Drivers to the 7.x version and that created a slew of problems. The Dock firmware driver link in the OP doesn't work either. As mentioned it couldn't find the device. Uninstalling the drivers and reinstalling the stock one cause lots of problems with my W520. The dock would try to connect but it kept connecting and disconnecting and the cycle would continue infinitly. It wasn't until I did a system restore that I could get it working again to where I can use the dock again.
I am extremely dissapointed with this dock.

Recommendations for external monitor in combination with USB 3.0 dock and X1 carbon touch

Dear Community,
I'm waiting for my X1 carbon touch and USB 3.0 dock and keyboard/mouse to arrive any time soon. However, I'd be glad to get some help/recommendations on external monitor choice.
For instance, the new HP envy 27" caught my eye, since it includes speakers, but it comes with HDMI and Displayport connections only. As far as I understood, video connection itselft shouldn't be a problem using a DVI to HDMI adaptor, but how about the resolution of the X1 vs. a HD+ monitor, and how do I use the audio on this monitor (don't want to use the microphone jack in front of the dock, as it should look as minimalistic as possible)?
Is there a solution? via usb 3.0? or should I better consider another monitor? Anyways, DVI or HDMI, I don't want to connect a separate audio system to the dock. Any recommendations, or is it one of those gadgets that has not been thought through well enough and you need to wait for the next generation to be developed?
Many thanks for your help,
Cheers, jcd

Since you don't want to use the jack on the dock, you could usethemini-DisplayPortontheX1cTouchasyourvideooutputoption because the version of DP on the X1c Touch includes the ability for audio to streamed over the DP connection in addition to video. This would require a compatible DP monitor.
You'll also want the monitor to support audio over the DP connection. The X1c Touch's graphics supports the output of an audio stream over DP and the machine should be be capable of this. This gives you two cables connecting to the X1c Touch -- the DP cable for audio and video and the USB 3.0 cable connecting to the dock. The dock would be attached to keyboard, mouse, USB accessories, and Ethernet (if necessary).
As far as what to look for in a monitor, my general recommendation is Dell Ultrasharp. They tend to be a good deal for an IPS monitor with at least an sRGB gamut and a solid warranty. I've never bothered to attempt to stream audio over DP because I have separate speakers for audio. In the same way that my last 3 laptops have been ThinkPads, my last three monitors have been Dell Ultrasharps. The graphics in the X1c Touch should be fine running a 1920x1080, so I wouldn't worry about resolution. It can be a little jarring to use monitors side-by-side when they have different pixel densities, so you'll likely end up treating them as separate display surfaces. I often have e-mail and Pandora open on my T420's screen while I'm doing the bulk of my work on my main monitors. If you think you'll be touching the screen a good bit, then you might want to look into buying a touch capable monitor. Otherwise your brain can become easily confused because it'll begin to think that all computer screens are touch-capable and you'll reach out and try to touch your desktop monitor without thinking.
When asking for help, post your question in the forum. Remember to include your system type, model number and OS. Do not post your serial number.
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My TPs: Twist 2HU: i5-3317U Win 8 Pro, 4GB RAM 250GB Samsung 840 | T420 4177CTO: i5-2520M, HD+, Win 7 Pro x64, 8GB RAM, Optimus, 160GB Intel 320 SSD, Intel 6300 WiFi, BT 3.0 | T400 2764CTO: P8700, WXGA, Win 7 Ult x64, AMD 3470, 8GB RAM, 64GB Samsung SSD, BT, Intel 5300 WiFi | A20m 14.1" PIII 500 (retired). Monitors: 2x Dell U2211h IPS 100% sRGB calibrated w/ Spyder3.

USB 3.0 Dock Software won't run on Windows 8

I ordered a USB 3.0 Dock at the same time as I ordered an Ideapad Y500. The Ideapad came with Windows 8 installed, but the USB 3.0 dock came with Windows 7 software. Are there Windows 8 drivers for this device?

I would recommend to download the latest drivers from Displaylink: http://www.displaylink.com/support/sla.php?fileid=84 The latest version works very well with Windows 8.

X1C / Windows 8 and USB 3.0 Dock (0A33970)

I just received my USB 3.0 dock for use with my X1C running Windows 8 x64.
The drivers that are supplied with the dock do not work properly with Windows 8.
DisplayLink has update drivers however that fix the problem and the dock works great
http://www.displaylink.com/support/downloads.php
I installed the drivers that came on the disk and then installed the drivers in the link above over top of them.
Hopefully this helps others who might be in the same boat
Josh

That's good to know. Are you driving two external LCD panels with the dock?
If so, what make, model and native resolution do the panels have?

Lenovo S531 va USB 3.0 Docking. No secondary monitor?

Hi. I have been having the strangest of problems with my Lenovo S531 and usb 3.0 docking. I recently first-time installed windows 7 and updated the the machine completely. I then installed the USB 3.0 docking, and everything worked great just a few days ago. When I started to use the computer again yesterday, my secondary monitor did not come on at all. At first I thought it was just a windows bug, so I restarted the machine, but when it came back on the problem still occurred. Then I tried switching to another monitor of the same type...and nothing. This was starting to get really strange, so I tried to reinstall and update to the latest docking drivers, but still nothing! At this point I started to get desperate so I tried multiple ways to install the drivers towards the docking, and nothing. I even tried to use a new and unopened docking (identical to the one I was using) and the same problem still occurred! *taking a deep breath* I have no idea what is going on, and for some reason all my devices in the device manager is gone to. Is there anyone who have experienced a similar problem that can help me?
P.s I have tried to identify the monitor through the screen resolution tab, but it seems like the monitor is not even plugged in. (have also tried to just plug the monitor directly in my computer without the docking, and that works just fine)

The adapter should work for any machine with USB 3.0.
W520: i7-2720QM, Q2000M at 1080/688/1376, 21GB RAM, 500GB + 750GB HDD, FHD screen
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Y3P: 5Y70, 8GB RAM, 256GB SSD, QHD+ screen

X220 and ThinkPad USB 3.0 Dock - any success?

I've just bought a ThinkPad USB 3.0 Dock for my i7 X220 having been at a site last year which had Fujitsu PR08 USB 3.0 replicators - those, once I had installed the driver, worked perfectly with two 1920x1200 displays.
Anyway I can't get my displays (LG IPS235 1920x1080), either via DVI-D or DVI-I with VGA adapter, to work plugged into the dock. They work fine when connected directly to the X220.
I suspect this might be a USB 3.0 issue as it seems the support for USB 3.0 on X220 is not quite what I'd expected (e.g. see https://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/X220-and-Mini-Dock-Series-3-with-USB-3-0/td-p...).
USB devices connect via the dock, but at USB 2.0 speed (which apparently is to be expected).
I can't see a network device at all (shouldn't it show up as another network adapter in adition to the built-in Intel 82579LM NIC?).
I have removed displaylink software and ThinkPad Dock software (originally I went to the latest 1.7.15 but tried cleaning everything off and using the older version 1.07.04 (no luck) then upgrading to 1.7.15 again).
I'm sure I read that this dock was compatible on a Lenovo spec somewhere. I have been through http://support.lenovo.com/en_US/downloads/detail.page?DocID=HT073584
So far it's wasted a lot of time and been very disappointing - I'm kind of wishing I hadn't bothered (I'm not sure if the supplier will take it back as I've opened the packaging etc). Has anyone had any more success with this dock and the i7 X220?
X220 (4287CTO): i7, 16GB, m500 960GB, F5521gw, Win8.1 ~ I use ThinkPad on the road quite a lot. I need an ultrabook (X2*0, X1 Carbon) with 16GB & clickable trackpoint buttons!
Solved!
Go to Solution.

A quick update:
Under Windows 7 I couldn't get the dock to work at all well - basically it worked as USB2 hub and that it. This included a long call to Lenovo and reinstalling the ThinkPad dock softare several times, from both the original CD and the latest ones. Note I even installed the latest version of DisplayLink drivers (7.5M1) directly from their site which did work (core went from 7.5.5172.0 to 7.5.54051.0) but gave a useful warning that the USB3 host controller software (Renesas emulation stuff) might need updating (and I found a 2.1.39.0 version, compared to the 2.1.36 Lenovo version, which I tried too - installed but didn't help). DisplayLink also mentioned (here) that Windows 8 had a different way to deal with older USB3 controllers like Renesas.
Anyway, I was all set to try send the dock back and thought I'd try Windows 8.1 (which I'd bought and was thinking of trying out on a new SSD).
On Windows 8.1 the USB 3.0 Dock seems to work fine: display, network and USB ports. Currently I've even got 4 displays running off the X220: 2 x DVI-D in the dock, 1 VGA plugged into the X220 and the built-in screen. I don't suppose this would be any use for games, but for business work it seems to be working fine so far
Note: I installed the latest DisplayLink driver again (mainly because I thought that I was missing transparent borders - turns out that's because Aero Glass has currently gone from Win8!).
For anyone who's interested here's the USB section of device manager - let me know if you need driver versions.
HTH
Simon
X220 (4287CTO): i7, 16GB, m500 960GB, F5521gw, Win8.1 ~ I use ThinkPad on the road quite a lot. I need an ultrabook (X2*0, X1 Carbon) with 16GB & clickable trackpoint buttons!

USB 3.0 Dock not identifying primary monitor at startup

I've seen an issue recently where the Thinkpad USB 3.0 dock has trouble recognizing an external display that is set as the pirmary monitor. In this scenario, the laptop display is being used as an extended display and an external monitor attached to the dock using DVI is set as the primary. Upon startup the Lenovo splash screen displays on the laptop monitor (this is normal) and then afterwards the laptop monitor displays a purple screen and the external monitor goes into power saving mode. A blank purple screen is what is displayed on all extended monitors when Windows 8.1 is at the lock screen, which itself displays on which ever monitor is the primary.
At this point you are unable to do anything since the lock screen cannot be seen, and are required to hard reboot. After hard rebooting the issue typically clears up. This issue is occurring aftering doing a proper shutdown in Windows 8.1. In the case the laptop is a Yoga 2 Pro but I have also seen it occur on a Lenovo X1 Carbon, which leads me to believe this is a dock/software issue.
Has anyone else experienced this?

Yes - did you ever find a solution? I tried updating the Displaylink driver.

USB 3.0 Dock not playing audio

I have an ASUS VivoBook running Windows 8 connected to a brand new Lenovo ThinkPad USB 3.0 Dock. I just ran the setup disk and installed all the drivers, but the audio is still defaulting through the laptop speakers and not the audio jack on the front of the dock.
I looked in the device manager and it shows that the Lenovo USB Audio has no driver installed. I selected Update Driver and did both the automatic check and browsed to the driver folders on both the install disk and in the Lenovo folder on the hard drive, but was unable to successfully install a driver.
I disabled and re-enabled it, I uninstalled and reinstalled, both were ineffective.
I updated the firmware on the dock and installed the latest drivers from the Lenovo site, but neither of those worked either.
This seems to be a rather uncommon issue, I have yet to find any reference to any others suffering this same problem. I am not sure if the problem is Windows 8, the Lenovo drivers, or if this driver is standard on Lenovo laptops only so not included in the driver packs....
I would greatly appreciate any help that can be rendered.
Thanks in advance.
Solved!
Go to Solution.

The USB audio driver for this dock should be installed when DisplayLink graphics software is installed. The latest version can be found on our website here:
http://www.displaylink.com/downloads
If you open up the Control Panel -> Sound and look at the playback devices, does the audio output appear in there? There is hot plug detection on the jack socket, so the audio can only be selected when headphones are plugged in.
Wim

ThinkPad USB 3.0 Dock video monitor stopped working after updating NVIDIA software/drivers

My external video monitor had been working fine anytime I plugged my laptop into the ThinkPad USB 3.0 dock until yesterday, immediately following a suggested upgrade of my NVIDIA software/drivers.
NVIDIA information:
NVIDIA PhysX System Software 9.14.0702
NVIDIA GeForce Experience 2.1.3
NVIDIA Graphics Driver 344.11
I tried updating the docking station's firmware to V9.82, but mine was already at that revision.
Has anyone had this issue? Any solution out there?
I miss my 23" display!

http://support.lenovo.com/en_US/guides-and-manuals/detail.page?DocID=UM014961
W520, i7-2820QM, BIOS 1.42, 1920x1080 FHD, 32 GB RAM, 2000M NVIDIA GPU, Samsung 850 Pro 1TB SSD, Crucial M550 mSata 512GB, WD 2TB USB 3.0, eSata Plextor PX-LB950UE BluRay
W520, i7-2760QM, BIOS 1.42 1920x1080 FHD, 32 GB RAM, 1000M NVIDIA GPU, Crucial M500 480GB mSata SSD, Hitachi 500GB HDD, WD 2TB USB 3.0

X201 with usb 3.0 dock

Hey guys,
I have an x201 and am trying to use the lenovo usb 3.0 dock with it. Everything works bar the displaylink display. is there something i need to do to get an extended desktop displaying through the dock? I know i can use vga.... howeverthe office is set up to work with the x1 carbon i have in for repair, the x201 is my back up.
Any ideas would be greatly appreciated
DT

not on the X201, it would be available on the next X2xx update when intel integrate usb 3.0 feature in their chipset. Right now the only laptop to have usb 3.0 is the W510, which uses a separate controller to enable that feature.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Drivers for USB 3.0 Dock

Recently purchased X1 Carbon. Wiped drive and installed Windows 7 64-bit from existing image/clone. Connected USB 3.0 dock to laptop and installed all applicable drivers through both Windows Updates and the Lenovo System Update utility. As it stands, I have no ethernet connectivity through the dock even though the dock is recognized by the computer and the network activity lights (green and orange) are working on the back of the dock.
Currently all drivers are installed except:
- Lenovo USB Ethernet
- ThinkPad USB 3.0 Dock
- ThinkPad USB 3.0 Dock
Additionally, the Lenovo USB Audio shows, "This device cannot start." Presumably, this affects the head phone port of the dock.
What am I missing? No installation disk was included with the dock but I believe the Lenovo System Update utility should have taken care of that. Any suggestions would be appreciated.

For those who care, here is a link to the appropriate drivers. I find it disheartening that the Lenovo Software Update utility found drivers for everything else but this. Anyway, here is the link: http://support.lenovo.com/en_US/product-and-parts/detail.page?&DocID=PD023761

Buggy USB 3.0 Dock

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