Bugs Premiere Pro - A qui le faire remonter ?

Bonjour,
je suis monteur permanent dans une société de production audiovisuelle spécialisée dans la captation de concert.
Nous sommes passés il y a peu à Première. Le soft est vraiment bien fait mais j'ai repéré quelques bugs et certaines fonctionnalités qui pourraient clairement être améliorées sur le soft.
A qui faire remonter ces remarques ? Est-ce que le forum de Premiere est suivi par les développeurs du logiciel, est-ce utile de poster une discussion ou je n'aurai que des retours d'utilisateurs ?
Merci pour tout.

Pour moi, le formulaire est en anglais et c'est impossible de le poster en français. (j'ai eu confirmation du SAV).
- Alors j'ai un sacré problème d'affichage lors des montages en multiplan, en voici un exemple : bug multi - YouTube . Je me mets en lecture, et voilà le problème. C'est très très contraignant, je suis obligé de passer par les réglages de la fenêtre programme, passer par un mode de forme d'onde et me remettre en lecture multiplan pour que tout fonctionne correctement. Assez fastidieux.
- Sinon je ne comprends pas comment il est possible d'aplatir un plan mutlicam et ensuite avoir la possibilité de le re-rendre multicam. Après avoir fait des recherches en anglais, il est impossible de le faire apparemment, ce qui est contraignant.
- Et sinon, voilà plusieurs projets que je monte, qui font plus d'une heure (dans les environs d'une heure trente) et la navigation dans la séquence se fait très mal (en voici un exemple : lenteur projet - YouTube , vous ne voyez malheureusement pas quand est-ce que j'appuie sur mes raccourcis de zoom et dézoom, mais il y a bien au moins 8 à 15 secondes d'attente entre le moment où j'appuie sur ma touche et le moment où ma timeline bouge). Et la vidéo n'est pas au ralenti ...

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  • FAQ: How do I submit a bug report or feature request or otherwise give feedback about Premiere Pro?

    The best way to submit a bug report or feature request is to use the bug-report/feature-request form.
    The Premiere Pro team doesn’t  necessarily see and record every post on every forum and social network, but we do see, record, and track every entry  through the the official feature-request/bug-report form.
    It also helps a lot if you opt into the Product Improvement Program.
    Also, be sure to use the crash reporter.
    We really do read all of the bug reports and feature  requests, and the software really does get a lot of benefit from  detailed crash reports.
    Don’t forget about contacting Adobe Technical Support or Customer  Service, too. For information on how to contact Adobe Technical Support,  see this page. (Note that you must register your product before you can open a technical support case for it.)
    If you have tried to get help from our support staff, but the service  was inadequate, I can help you to escalate your issue if you send me  your case number at kopriva at adobe dot com. You must provide me  a case number. I am not offering to solve your problem myself; rather, I  am willing to forward your information to someone if you have already  hit a dead end with our Technical Support or Customer Service.
    If you have feedback about the content of the Premiere Pro Help document,  then please add a comment at the bottom of the relevant page. You can  add comments to add information, to add links, to make corrections, or  to ask for clarification.
    If you want to keep up with the Premiere Pro team, then you can follow our blogs, Facebook page, and Twitter feed and so on.
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    Hi qwerty,
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    Playback
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    Audio dropouts, and Events panel reports "audio dropouts detected." [Prefetch purge related]
    Audio dropouts in some scenarios after releasing memory (e.g., cycling focus to another app)[Prefetch-related]
    Shuttling for an extensive time can cause audio dropouts
    Project
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    In Adobe Anywhere, crash when using keyboard shortcut to open Convert Project to Production dialog or the New Production dialog.
    If multiple clients on a network use the same media cache location, then upon importing a given asset each client writes its own accelerator files.
    The Find features in the Project panel and Timeline cannot search by Korean characters.
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    Project Manager/Consolidate & Transcode
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    Project Manager writes some clips outside of folders
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    If a sequence contains only audio from an A/V clip, using Consolidate and Transcode to some presets will fail with unknown error
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    If the project contains multiple master clips for the same asset and Interpret Footage is applied, then the consolidated version will have multiple transcoded copies of the source asset.
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    Merged Clips
    Comment markers added to a merged clip get inserted to the component clips, but the Name & Comment entries are not saved.
    Hang on right-clicking the current marker in a merged clip in certain circumstances.
    Editing/Timeline
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    Crash on Ripple Trim Previous Edit to Playhead for a clip group when that action completely deletes one of the component clips in the group. (TrackItemGroup.cpp-821)
    Indefinite hang if sequence contains a QuickTime .mov with an unusual framerate and a CEA-708 caption track
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    If a rendered-and-replaced clip has been trimmed, then Restore Unrendered can result in content being out of sync
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    Effects & Transitions
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    UI/Workspaces
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    Redraw errors on maximizing an HTML5 panel.
    Performance (Note: Most of these fixes are also listed under a product area)
    In certain scenarios, performance is unacceptable when doing basic editing operations with waveforms displayed in the Timeline.
    Scrubbing a growing file on an Xsan can result in very high bandwidth usage with some network configurations.
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  • Premiere Pro CC's Warp Stabilizer BUGS...see for yourself. (7.0.1 & 7.1)

    I'd love to hear from Adobe Staff on this one. Hopefully they can focus on fixes over features for the next update, especially for one it's most touted effects.
    Warp Stabilizer works great at stabilizing clips in Premiere Pro CC...but I'm beginning to learn that it's quite buggy. The two bugs below simply cripple the user experience when you use the effect a lot like we do. Here's a link to a sample project with just 2 clips (around 1 minute in length each) on two separate timelines with each clip stabilized using the Warp Stabilizer effect. It's only a sample/test project meant to show the issue which can be MUCH larger in a longer/bigger project. Relink to any longer media and you'll quickly see what happens when you have multiple warp stabilizers applied to a Premiere Pro CC project and how problematic it can be.
    https://dl.dropboxusercontent.com/u/105331144/Warp_Stabilizer_SAMPLE_Project.prproj
    See for yourself.
    Two VERY Annoying BUGS and One Unfortunate Feature:
    BUG #1: (It affects 7.0.1 and the new 7.1 Release/Update)
    1) With GPU Acceleration Enabled and both sequences open, once the timeline render bar has turned yellow, hit save.
    2) Now toggle to the 2nd sequence and you'll notice a delay/freeze as the render bar switches back to red and then yellow again.
    3) Now toggle back to the other sequence and you have the same thing occur. Then, you can toggle back and forth with no delay...until...the project saves (or auto-saves) again...and then the delay/freeze will happen all over again.
    4) Side Note: Even when you right-click on the sequence in the Project window, there's a delay. Right-click on a sequence with no Warp Stabilizers and the drop down list pops up immediately.
    What's the Big Deal?: When you have tons more warp stabilizer effects applied to multiple sequences, not only does it take a while to save, but when it does, you are forced to wait while Premiere Pro freezes momentarily. This affects AUTO-SAVE too!!! The more warp stabilizers, the longer the wait. Our sequences have delayed up to 30-40 seconds depending on how much we've used warp stabilizer in each sequence. Imagine if you have Auto-Save set to every 30 minutes or less, well that means that every 30 minutes or less you'll be forced to stop while premiere freezes up for 30-40 seconds or so (depending on how much this effect is used). Other effects do NOT have this issue.
    BUG #2: (It affects only the new October Release/Update of Premiere 7.1...this issue is NEW and does NOT occur in 7.0.1!!!)
    1) Take the above project into Premiere Pro CC 7.1 (again, this does NOT occur in the previous 7.0.1 release) and hit FILE>EXPORT>Media.
    2) You'll notice a delay while the EXPORT SETTINGS popup opens.
    3) Toggle to different "FORMATS" in the export settings window and there's more delays every time the format is switched.
    What's the Big Deal?: Again, this is a small sample project. When you have a much bigger project with lots more Warp Stabilizers applied to many more clips this "delay" can extend up to several minutes!!! Yes, on a recent project over an hour with MANY warp stabilizers applied to lots of clips, it took 7 minutes for the Export Settings window to pop up after hitting EXPORT>Media. And there was about a one minute delay now when switching formats. This occurs whether GPU Accleration is enabled or not. It ONLY occurs on Premiere Pro CC 7.1
    UNFORTUNATE FEATURE #1:
    We obviously use Warp Stabilizer A LOT. It's a great effect. The above bugs cripple the user experience. This last issue isn't a bug, but rather a default setting on Premiere Pro's warp stabilizer that should be changed. Within the settings of Warp Stabilizer there's a section called "Method". The default setting is "Subspace Warp". That sounds pretty cool. But in practice, and we have had lots of practice (eg. THOUSANDS of clips stabilized in just the last few months alone (no exaggeration)), we've found that switching the default method to "Position, Scale, Rotation" is a MUCH more effective way to stabilize a clip. Most of the time it cuts down on that "wobble" that you might see in complex moving clips...but more importantly, 9 out of 10 times it crops the video either the same or less than when you use the default method. By "crops less" I mean that the "Auto-Scale %" is less. Of those 9 times, I'd guess 7 or 8 of them would crop in on the video less while the other 1 or 2 times there would be no change to the Auto-Scale %. Less scaling = better.
    What's the Big Deal?: Well, as cool as Subspace Warp sounds, our numbers don't lie. Again, we use this effect on HUNDREDS of clips every week. When you have to go into hundreds and hundreds of clips every week and keep switching the setting so the effect will work better, it gets old real fast. We end up wasting so much time doing this but it's worth it because the results are undeniable. Why not create a CUSTOM PRESET???! Well, that'd be nice if it worked...but it doesn't. The problem with a custom preset like that is that when you drop it on a clip, it doesn't activate/analyze the clip automatically so you have to manually go into the settings and hit analyze which negates any time saved. It's be great if the default "method" was simply changed to Position, Scale, and Rotation. Or at the very least, it'd be great if one could create a custom preset that would automatically activate/analyze the clip it's dropped on (just like the original effect does). 
    (BONUS FEATURE: It'd also be nice to have the ability to set a "max scaling %" too so you never crop in more than a preselected amount...but first things first...fixes over features.)
    NOTE: I'm on a 2011 suped up iMac running OSX 10.8.5

    [r]Evolution wrote:
    Would it help to  Render these Warp Stabaliized clips instead of leaving them in the sequence w/ the Effect applied?
    Any way to "Batch" Warp Stabalize your media before editing so the effect is not needed during the edit?
    Sounds like you guys could benefit from having your shooters use a "Stabalizer".
    Thanks for the rendering tip rEvolution. Rendering the clips does help with BUG#1, however, I'm not sure if it would truly save us any time because of the constant need to render and rerender tons of very short clips with this effect as we make adjustments to the edit. Warp Stabilizer is GPU Accelerated so playback is really smooth which is great but why does saving a project have any effect on this and cause it to freeze up? And then it works great...until the next time the project is saved. Using any other effect, there is no issue (that I've found) when a project is saved or auto-saved.
    Rendering unfortunately has no effect on BUG#2 in Premiere 7.1 (again, this bug/issue did not occur in Premiere 7.0.1)
    Regarding "batch" stabilizing...I'm not entirely sure what you mean. We do stabilize dozens of clips at a time before editing because it's imperative for us to know which clips (the sections we've pulled) will stabilize effectively. And then once the longer edit is complete we end up pulling all the best shots from that long sequence and copy/paste it to another sequence to make a 2nd shorter edit.
    To say we've gone back and forth about the use of stabilizers would be an understatement. The fact is that we've spent almost 4 years creating a unique way to shoot based almost entirely around the effectiveness of warp stabilizer. It's taken years of trial and error but our style of shooting effectively allows us to mimick and thus replace the need for stabilizers, sliders and cranes. The extra freedom allows us to get MUCH more varied coverage of live events. It's different, I know, but it's fun and rewarding having a unique style. Granted the extra work is passed on to the editing side, but it's worth it IMO especially if these issues were addressed/fixed.
    Regarding the "unfortunate feature" I mentioned, I would be satisfied knowing the default method works great for others if one were simply able to apply a custom preset of the clip with the adjusted method and it activated automatically and began analyzing the clip without the need to manually go into settings and hit analyze. That would be nice.
    Thanks again for your input.

  • Bug list and wish list premiere pro cs4

    Iam realy interesting someone, sometime work with Premiere pro cs4 from Adobe team ? I gues not!! Some bug might not seen only people who not work on premiere !!! 2 russian video editing forum named premiere cs4 most worst of version premiere. Old bugs not fixed on premiere cs3 adobe make premiere cs4 with new most worst bugs and some options was remove(Fast export to frame\movie) What for ????!!!!! Cuting the clip i must press 2 button - what for ? Cut it most usful operation and adobe make 2 button press to cut. And domenation effects then adding to clip, please try add some effect to clip then add someone again. Why new effects adds not to last posotion ?
    And time warp, posterize time work only with neast sequence!!! What for !!!Its make work with premiere faster ????
    ADOBE PLEASE WORK YOUR SELF ON PREMIERE PRO CS4 SOMETIME !!!

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    Eddie
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  • Weird hissing bug in Premiere Pro CS6

    I'm having a very strange problem with audio in Adobe Premiere Pro CS6.
    Whenever I make a cut in an audio clip, a few seconds of broadband hiss is introduced into it after the cut. The hiss is only there in the exported video. It does not appear after every cut but about 10% of them.
    The hiss is equally there when I export into different video/audio formats. It is there when I used different editing codecs. It might only be there for clips I recorded using some not so good microphones on a Canon 5D II, but the hiss only shows up after I make an audio edit and export the video/audio or just the audio. Sometimes though it shows up right away in PP before export. If I clean up the hiss in Audition for a given clip I no longer hear it in PP but again it reappears after export.
    It seems like the problem shows up when editing video shot on a Canon 5D MII with the in camera mic or several shotgun mics, but not with a decent lavalier mic. Changing the edit and export codecs doesn't help the problem.
    (i7 960 3.3 GHz, Win 7 sp1 12GB, Nvidia GeForce GTX 470 1280MB, PP 6.02)

    I have not encountered the "hissing bug"
    But have encountered something similar to what you describe - but with differences.
    When Audio is Cut at a point, that is not a Zero-Crossing, depending on the point on the Waveform, that the Cut was made, there can be a "pop," at that spot. Adobe Audition has the ability to set Cut at Zero-Crossing, but I do not think that PrPro has that capability.
    Now, all of my encounters with a non-Zero-Crossing Cut has been the formation of a Transient, which does sound just like a pop (not a hiss) sound. I have never heard a hiss, and I do not think that what you are hearing, is what I am, with non-Zero-Crossing Cuts - they just happen to appear AT an Audio Cut.
    Still, you might want to look at the Waveform very closely, just to rule out non-Zero-Crossing Cuts, in case that IS causing what you observe, but just producing a different sound, due to the difference in your Audio material.
    Also, have you done a side-by-side comparison in Audition between one of the files with the hiss, and the original sourse file? What differences do you see, where the Cut was made, if so?
    Wish that I had more to offer than a slightly similar problem, with a different sound.
    Good luck,
    Hunt

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