Buid 6.0.0.47 - Dreaded - Unknown Error Reported

I am no longer able to sync with my contact manager after upgrading from 4.5. My system is Windows 7, 64 bit and I have tried all the troubleshooting fixes on the Blackberry web site to no avail. I am really disappointed in this 'buggy' release and the lack of responsiveness from both Verizon and RIM.
Today I cleaned out the old program and reinstalled the new and am still getting the dreaded "unknown error reported" evertime I try to congfigure the sync utility?

Similar Messages

Intellisync: Unknown Error Reported

When I try to synchronize in my Blackberry Desktop Manager a window pops up that says "Unknown Error Reported". I was able to sync only once when I first installed the desktop software and when i opened it the next time this error started showing up. Any ideas is greatly appreciated.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Here's a few KB's that discuss that error...
KB13801 Unknown Error Reported
KB04244 An unknown error was encountered
There are many more -- you can search the KB database for "Unknown Error" (or something even more refined) here:
http://www.blackberry.com/btsc/microsites/searchEntry.do
Good luck and let us know how it goes!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Action engine loading configuration...Unknown error reported

When I try to synchronize with my computer, I get "Unknown error reported" after it attempts the "Action engine loading configuration..."
I uninstalled and reinstalled the Desktop Manager software, and I was able to synchronize once, but the error reappeared on subsequent attempts. I really don't want to uninstall and reinstall the software every time I want to synchronize.
I deleted the Intellisync folder and restarted the software and the computer, but this did not solve the problem.
Please help!

Try deleting the Intellisync folder and then synching again to see if you still get the error
http://www.blackberry.com/btsc/KB11703
You can also try performing a clean uninstall of the Desktop Manager. Then installing it again.
http://www.blackberry.com/btsc/KB02206
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Remember to resolve your thread by clicking Accepted Solution.

Unknown error reported

I just installed the desktop software for my new Blackberry. I installed it on my computer at work. I had to get our computer administrator to allow me to install the new software. I don't have administrative privileges under my login.
I keep getting an "unknown error report" when I try to set up synchronization. Do I have to have administrative privileges on my computer for the desktop software to work?

Hi and Welcome to the Forums!
Here is a KB that discusses that error message along with several possible causes/solutions. Hopefully one of them will help your situation. It is entirely possible that your suspicion is correct, however.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Dreaded Unknown Error 4261

I have just downloaded the latest itunes, and whenever I attempt to burn a disc, the program runs through the entire playlist, and then, instead of finalizing, cancels the burn and displays "Unable to Complete Burn. Unknown Error Number 4261." It is absolutely maddening! I have tried everything, including the free download "RegCure", and nothing has worked! I can still download my stuff in Windows Media player, but 99.8% is in iTunes---and I don't like coming to the office just to listen to music---its inconvenient. Has anyone had any luck defeating this monster---its obviously an iTunes problem with Windows.

I'm hoping that someone from iTunes regularly looks through these, or someone from Dell, or just someone period. Here are the diagnostics from my burner. The only thing I have not tried is uninstalling and reinstalling iTunes, because I don't know how to do that and not lose the music I've purchased.
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Computer Corporation Dell DE051
iTunes 7.3.0.54
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), sscdbhk5 (1.0.0.1),
UpperFilters: GEARAspiWDM (2.0.6.1),
Current user is an administrator.
Video Display Information:
Intel(R) 82865G Graphics Controller
Connected Device Information:
Disk drive, Maxtor 6L160P0, Bus Type ATA, Bus Address [0,0]
CD-ROM Drive, HL-DT-ST DVD+-RW GWA4164B, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
D: HL-DT-ST DVD+-RW GWA4164B, Rev E113
Audio CD in drive.
Found 24 songs on CD, playing time 63:13 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 02:43:62
Track 3, start time 06:18:72
Track 4, start time 10:03:45
Track 5, start time 12:30:18
Track 6, start time 15:25:73
Track 7, start time 17:20:37
Track 8, start time 19:41:39
Track 9, start time 22:49:05
Track 10, start time 24:50:70
Track 11, start time 26:44:65
Track 12, start time 28:45:69
Track 13, start time 31:41:60
Track 14, start time 34:02:06
Track 15, start time 36:17:06
Track 16, start time 40:32:71
Track 17, start time 42:04:30
Track 18, start time 43:55:74
Track 19, start time 46:32:15
Track 20, start time 49:54:11
Track 21, start time 51:52:09
Track 22, start time 55:02:57
Track 23, start time 57:30:56
Track 24, start time 60:46:34
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 16.
The drive CDRW speeds are: 16.
The drive DVDR speeds are: 16.
The drive DVDRW speeds are: 16.
Force Optical Power Calibration before burn is turned on in the preferences.
The last failed audio CD burn had error code 4261(0x000010a5). It happened on drive D: HL-DT-ST DVD+-RW GWA4164B on CDR media at speed 16X.

On new MBP, wont download pdfs from secure sites, like banks. "unknown error" reported. Using Acrobat.

Recently started using a Macbook Pro, formerly ran Firefox on a PC. Installed Acrobat and it works fine, and will download pdfs from internet fine, UNLESS it is from certain sites, that as near as I can tell have in common that I needed a password to get in (eg, Bank, insurance company). At this sites I can't download a pdf file, and am told that an "unknown error" occurred and I should try saving directly link to the disk. But this doesn't work either, it just wants to save a .cgi file, not the pdf. Any suggestions greatly appreciated.

Did you try to save that cgi file and give it a .pdf file extension?

Intellisync Unknown error reported

I have a new Verizon Storm 2, Windows XP and Office 2007. I am unable to synchronize to outlook.
I have seen a number of reports with this exact log but no solution, tried everything from deleting the intellisync folder to complete reinstall of Desktop Manager.. spent 4 hours on the phone with RIM. They say it looks like a Microsoft bug, Reinstall XP. This is normally a we have no clue kind of admittance.
I also tried a new id on the system. Not sure what to try next.
10:37:19.125: Create empty table C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 500
10:37:19.218: Empty table file C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Sun Nov 08 10:37:19 2009: Error 0x83110005.-2096037883.0 at .\syncactionengine.cpp line 1727
10:37:19.593: Empty table file C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Sun Nov 08 10:37:19 2009: Error 0x80043be6.-2147206170.0 at .\desktopsetupbase.cpp line 254
10:37:19.656: Create empty table C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 500
10:37:19.750: Empty table file C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Sun Nov 08 10:37:20 2009: Error 0x83110005.-2096037883.0 at .\syncactionengine.cpp line 1727
10:37:20.156: Empty table file C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Sun Nov 08 10:37:20 2009: Error 0x80043be6.-2147206170.0 at .\desktopsetupbase.cpp line 2052
10:37:20.250: Create empty table C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 500
10:37:20.281: Empty table file C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Sun Nov 08 10:37:20 2009: Error 0x83110005.-2096037883.0 at .\syncactionengine.cpp line 1727
10:37:20.640: Empty table file C:\DOCUME~1\Bruce\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Sun Nov 08 10:37:20 2009: Error 0x80043be6.-2147206170.0 at .\desktopsetupbase.cpp line 254
Sun Nov 08 10:37:20 2009: Error CONFIGMANAGER: Source Directory doesn't exist.-2096037883.-2096037883 at .\syncconfigmanager.cpp line 1954
Sun Nov 08 10:37:20 2009: Error 0x83110005.-2096037883.0 at .\syncconfigmanager.cpp line 825
10:37:20.656: Directory does not exist and could not be created.
Sun Nov 08 10:37:20 2009: Error 0x80043bd6.-2147206186.0 at .\desktopsetupbase.cpp line 936
Sun Nov 08 10:37:20 2009: Error 0x80043bd6.-2147206186.0 at .\desktopsetupbase.cpp line 1530

Hello Pragmas,
I would recommend to uninstall BlackBerry Desktop Software http://bit.ly/aMZYJL along with both copies of Outlook. Make sure you have all the disks and instructions on clean uninstall of Microsoft Outlook. Once complete reinstall only 1 version of Outlook and install BlackBerry Desktop Software and configure the sync.
Thank you and let us know how you make out.
-DrP
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Be sure to click Kudos! for those who have helped you.
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Yes, I have the 'intellisync unknown error reported' issue too.....

Hi everybody and sorry for the blast about this well known error that a lot of people are faced against! I run a Windows XP SP2 OS hosting Outlook 2007 SP2 which updated an already existing Office 2003. I also have my Bold9000 and DM 5.0.1. Same error as reported by lot of people. I try to synch office calendar and receive this error. I followed all the steps that I found here and in other sites. So the question is: what is the 'state of the art' of the solution for such error as I assume that it is a windows related issue and not a DM one? Has anybody received some fresh tip from RIM support to bypass this situation? Thanks again and have a nice day!

EJNIV wrote:
If anybody from RIM is monitoring this thread, I sure wish somebody could address this, aka fix it.
Hello!
Just to set the expectation properly -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unlikely that they will see what you have written. However, if you have specific and constructive ideas for them, I have heard that they accept such via email to [email protected]
Front line support for BB's is, by contract, not provided by RIM. The carriers and authorized resellers are responsible for front line formal support to end users. It is possible to bypass your carrier and seek assistance direct from RIM, but such involves fees since you are bypassing your support agreement with your carrier. The "Support and Services" tab toward the top of these forum pages provide information about that. But, if you do go through your carrier for support, they can escalate into RIM at no fee to you if they so choose to.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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"Unknown Error Reported" when trying to Synch

Anyone have an idea what my problem is?

Could be a couple of reasons for this error. There are at least 2 articles with several different workarounds you can try :
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02200&sliceId=SAL_Public&command=show&forwa...
and
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB13801&sliceId=SAL_Public&command=show&forwa...
If I've been helpful please consider giving me kudos. Please remember to resolve your thread .
***Visit BlackBerry Technical Solution Center (www.blackberry.com/btsc) for answers to your support questions, documentation & related resources***

Can't "Config Sync" "Unknown Error Reported"??? HELP PLEASE!!!

I am virgin in the BB world but really want to make this work for me. I work for a company that has an Exchange Server for its outlook and I can get the e-mails through our Outlook Web Access.
I have setup the software on my personal computer at home and it works fine!
When I got the IT dept (with their admin rights) to load it on my company laptop the sync failed. I can't even Config it.
Like I said I really want this to work, more so I can stick it in IT's face cause they say it can't be done. Now just for clarification I understand that through OWA I can't "auto sync" if you wish the contacts, tasks, and calender thus my desire to have the software working properly.
PLEASE SOMEONE HELP ME!!!
BTW...I am running in the computers...
- XP SP3 with outlook 2003 on the laptop @ work
- XP SP2 with outlook 2002 on the Desktop @ home
- The BB is a Curve 8330 through US Cellular

I would recommend downloading the BB USB drivers listed in this link:
Download
I would also upgrade to Desktop Manager 4.5 here is the link:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Save both to the PC and then they are self opening .exe files. remove the old Version of Desktop
Install new version, the version USB drivers, reboot PC , do a battery pull on BB WITH the pone on. Replace the battery and when the PC programs are ready, plug the USB into the BB device and start Desktop software.
Please let me know!
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Unknown Error when starting the Group Policy Editor

On Windows 8.1 Professional, I opened the "Edit group policy" from the control panel and also tried to start gpedit.msc from an elevated CMD prompt. In both cases I get the following error message:
In English: Failed to open GPO. You may not have appropriate rights. Details: Unknown Error
There it is again - this dreaded "Unknown Error" message - telling me absolutely nothing about the cause of the problem.
In the past I have been able to launch the GPE on that machine without problems. I can absolutely not remember having messed around with the system files or registry settings. So there is no suspicious thing I could have done to break something. I had a
look at all copies of the GPEDIT.MSC in an editor but none of them looked broken in any way.
I startet C:\WINDOWS\SYSTEM32\MMC.EXE C:\WINDOWS\SYSTEM32\GPEDIT.MSC using the debugger of Visual Studio and paused execution after the error dialog had poped up. I got this call stack:
gpedit.dll!ReportError(struct HWND__ *,unsigned long,unsigned int,...)   Unknown
gpedit.dll!CComponentData::Load(struct IStream *)   Unknown
mfc42u.dll!CWinApp::ProcessShellCommand(class CCommandLineInfo &)   Unknown
I had configured the debugger to break on all exceptions but as you see yourself, MMC is an MFC 4.2 app that doesn't use exceptions.
Since I get no access to the symbols of gpedit.dll, can anybody please tell me which conditions - i.e. problems - in Load() are handled by simply returning E_FAIL? What could be wrong with my machine?

Hi,
Consider the corrupted local policy files and system files, please try these steps:
Step 1: clear local GP by running these commands:
RD /S /Q "%WinDir%\System32\GroupPolicyUsers"
RD /S /Q "%WinDir%\System32\GroupPolicy"
gpupdate /force
Step 2: To scan system files by running this command as admin:
SFC /SCANNOW
Andy error, please post back the CBS.log
Then, restart the computer to check the results.
Also, the event log (Open local event viewer) will show something related to this issue, please check event under
Windows log\Application and Applications and services log\Microsoft\Windows\Grouppolicy, post back if you find any error about this issue.
Kate Li
TechNet Community Support

Publish Error (unknown error)

iWeb 3.01
So I decided to break my site into two sites after upgrading to '09. I broke a 360 page blog into a separate website. I did this by simply dragging the blog down to the new website in the navigation window. All links in the blog appeared to update and looked like they would still work. I did have to update references to the blog in the original site.
I published the original site minus the blog in two tries (which is not bad these days), but the second site will not publish. I get the dreaded unknown error. It will not publish to a local hard drive or to Mobile Me. When publishing to a local hard drive the main landing page publishes, and works, but as soon as it get to the main blog page the error comes up. When I examine the resulting site as published to a local hard drive I can get to the blog summary page, but instead of a summary there is the following text: Blog Summary Widget. This is not my text and seems to have been placed there by the build.
Any ideas?
(I don't really want to combine it all back together into one site like before because the whole iWeb experience is so buggy and fraught with problems I'd rather just keep what is working now working.)

Thanks - Yeah, I have backups. That's an interesting idea. My hypothesis is that it will be successful, at least to a hard drive, and I don't want to test it beyond that right now for obvious reasons - heck, the blog was published online until I tried to outsmart the new software so I know the blog data is good enough to work. But even if this is successful, what do we do with that information? Where is this going? (I know people don't necessarily have time to answer hypothetical questions, but I think it's a logical one.)
I actually have two MobileMe sites. I manage the other one with another computer so everything is separate - neat and clean. What I'd really like to do, now that I've pull the blog out of my more active website, is move the blog over to the other MobileMe account. That website stays pretty static and since the blog is no longer being updated I really only need it online for reference only. My idea from the beginning has been to get it away from the active site so whenever something gets stupid, as has happened recently (with iLife '09) I don't have to re-upload all those pages.
I hope all that makes sense.
Is there any way to take something like this out of one website on one MobileMe account and move it over to another website on a separate account without having to build it all from scratch?
Thanks - I will try your test above and get back about that.

The "Error compiling movie. Unknown Error." message...

I had a Core2 processor until recently, running Win7 64 bit, on which Premiere CC ran just fine (but slowly) and on which I produced hours of video.
To speed my life up, installed a new Asus87 motheboard with an Intel i7 chip. Did a clean install of Win7/64.
it's the SAME hard disk, memory and graphics card. only a new motherboard and processor.
and yet.. projects that i opened and worked on before, will NOT render - they crash continually with the dreaded "Unknown" error msg and i am close to tears of frustation.    An @adobecare tech from India spent two hours on the phone with me the other day and could not solve it.
So if the ONLY thing that has changed is the motherboard and processor, what is it?   Note that it always crashes at 88% into a 'red line render' no matter, how big or small the render area is - definetely nothing to do with corrupt video.
I've followed the standard Adobe reply on what to do if you see this error, and that does not solve anything.   It is not disk space, graphics driver, bad memory or corrupt video.
if i take a project which won't render, and copy it over onto my laptop and run up Premire CC on that - it works just fine.
Make of that what you will .. !
(also worth noting, AfterEffects works just fine opening up prevous projects and has no problems whatsoever dealing with complicated projects. this is very specific to Premiere)

So, after another longer-than-an-hour phonecall with an Adobe Tech last night, we found two things:
1. My new Win7 build had a different audio device, and Premiere didn't like it. Reinstalling the latest audio drivers got a sequence to render which previously wouldn't.   Tip for video : Check your audio!
2. It still didn't work in some cases, until.. we went to 'Sequence' and change the Edit Mode to be 'Custom' and then at the bottom, change the Preview File Format to Microsoft AVI (the default sequence has choseen IFrame only MPEG).    It doesn't seem to matter what coded you then selected - they call worked. WIth this, all my sequences then rendered!
The tech told me that this was the case for .M2T files (which i usally record and work with), but I later found that a project with footage shot on a Nikon D5100 with all .MOV files also wouldn't render, until I changed the sequence settings to Microsoft AVI... yes, for .MOV files! So it's not .M2T specific.
Also, none of this explains why all these projects and sequences worked fine on my old Intel Core 2 machnes, but upgrading to an new motherboard with Intel i7 chip made this all break.
But there you go people.. on a Windows machine, try setting the the Preview File Format to 'Microsoft AVI' and see what it does for you...

HT4623 unknown error 1156 when trying to sync after updated to ios 6 - help?

I got a message on itunes - unknown error 1156 - when trying to sync after I updated to ios 6 . Anybody else had the same thing?

Hey greenleas_c,
Welcome to the forums.
For more information on the "Unknown error reported" during synchronization, see
"Unknown Error Reported" appears when synchronization settings are configured in the BlackBerry Desk...
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

HT1414 Mine keeps on saying that the device could not be restored, "an unknown error has occurred (2001)"!! Guess it's stuck in that dreaded "iPhone Recovery Mode" loop. The question is, which way out??? How do I get it out of the recovery loop??

Mine keeps on saying that the device could not be restored, "an unknown error has occurred (2001)"!! Guess it's stuck in that dreaded "iPhone Recovery Mode" loop. The question is, which way out??? How do I get it out of the recovery loop??

A quick Google search for Error 2001 would indicate that this occurs when you have a jailbroken phone or were trying to downgrade iOS. Is that true for you?

Buid 6.0.0.47 - Dreaded - Unknown Error Reported

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