Bumper Case Problem.. Can't contact apple

Hi! I ordered for the bumper case last July.. it was supposed to be delivered 2 weeks ago.. but I still didn't get it. Can't seem to contact Apple Customer Service either. Anybody here got the same problem? Is there any other way I can contact Apple for this?
I know.. its just free.. but we still have to get it right? I also ordered a few stuff after that.. and I am quite scared I won't be able to reach any customer server representative from Apple in case I encounter deliver problems.
Thanks in advance for helping!

I received an email from Apple on 09/09 stating that my free bumper will be delivered by 20/09.
It's 22/9 now and I still haven't received it. I called DHL this morning (because my call to Apple was not answered after an hr) and DHL said that Global Mail is their only service which is not trackable.
Why didn't Apple send it via a trackable service? Isn't it bad enough that iPhone4 has known antenna issues to begin with??
So basically, if it's lost in transit, you can't prove it and they won't do anything about it

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