Burner software not found itunes 11.0.4

help please

It's there - you just need to create a playlist, then make sure you have the playlist section open in itunes ; then right click on your playlist that you want to burn... the option to burn is there.... bit of an annoying setup!

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Disc burner software not found (iTunes 10.1.2)

I am using iTunes 10 and have just started having problems in burning CDs within iTunes. I am trying to burn some podcasts on the CD (in audio CD format) and every time I try, I get an arror message that the disc burning software is not found.
Can anyone help in rectifying this?
On a different note, does anyone know how to mark a podcast as 'listened to' without listening to it via iTunes? When I burn a podcast to disc, it's not marked as listened to on iTunes and then after about 4 or 5 downloads, it suspends downloads as it thinks I'm not listening to them.
Thanks

This is interesting -- I have tried to burn the disc again and now iTunes is working fine.
I'd say that perhaps I just overworked the drive, but that seems like too easy a solution. I've been noticing some oddities with my video drive lately, so maybe it is related.
Either way, thank you for your help so far -- I hope it doesn't relapse!

When trying to burn a cd in itunes, why does it says cd burner software not found?

When trying to burn a cd, itunes says cd burner software not found.

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". (If you're running iTunes 11.0.x you'll need to bring up your menu bar first to see the Help menu.) Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

MacBook Pro iTunes says "disc burner/software not found"?

MacBook Pro iTunes says "disc burner/software not found". What does this mean?

Hi Jetx273,
If you are getting an error message of "Disc Burner or Software Not Found" when trying to burn a CD in iTunes, you may want to take a look at the following article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
Regards,
- Brenden

Windows 8: disk burner software not found...

My new computer is saying Disk burner software not found... this is the diagnostics. what can I do?(Build 9200)
Dell Inc. Inspiron 3520
iTunes 11.0.1.12
QuickTime not available
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 006BB8D805D7DC00
Current user is not an administrator.
The current local date and time is 2013-01-03 14:23:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
　

Yes I am having the same problem:
(Build 9200)
TOSHIBA Satellite L875D
iTunes 11.0.1.12
QuickTime not available
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0067B930093EFD60
Current user is not an administrator.
The current local date and time is 2013-01-06 19:40:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 9201a17010fb5e8079a599b6fb128f15
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {32CC2CAD-B901-42DF-921E-C65120A9EB79}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {74E2A161-2530-4846-9E3C-5494F4B04AAA}
Description: Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
IP Address: 192.168.1.83
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Sun Jan 06 19:19:43 2013
Lease Expires: Mon Jan 07 19:19:43 2013
DNS Servers: 192.168.1.254
Adapter Name: {2BCFF2B1-4221-4FBC-8F30-DA75A59D3BF4}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-01-06 19:40:26.
**** Device Connectivity Tests ****
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPhone 5 (GSM) running firmware version 6.0.2
Serial Number: DNRJRW6EDTTN
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
So frustrated!!!!

TS1436 it says "disc burner software not found" what is that mean

I try to burn a cd off itunes for windows and I get "Disc Burner Software Not Found".. does anyone know why or how

Hi Jetx273,
If you are getting an error message of "Disc Burner or Software Not Found" when trying to burn a CD in iTunes, you may want to take a look at the following article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
Regards,
- Brenden

HT203255 Disk burner software not found?

Itunes upgraded to version 11 and my computer stoped burning disk! Why? I have tried microsoft's "fix it", won't fix it. Says all drivers are up to date and working. Tried uninstalling and restarting, didn't work. Said cd/dvd drive was disabled, but I don't find the option to enable? I am at a loss as to what to do or how to do it? help! This is what I got- Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002) GATEWA SYSTEM__ iTunes 11.0.0.163 QuickTime 7.7.3 FairPlay 2.2.32 Apple Application Support 2.3.2 iPod Updater Library 10.0d2 CD Driver 2.2.3.0 CD Driver DLL 2.1.3.1 Apple Mobile Device 6.0.1.3 Apple Mobile Device Driver 1.59.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.6.502 Gracenote MusicID 1.9.6.115 Gracenote Submit 1.9.6.143 Gracenote DSP 1.9.6.45 iTunes Serial Number 0027B5480A4D5610 Current user is not an administrator. The current local date and time is 2012-12-03 16:43:51. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is not supported. Core Media is not supported. (16005) Video Display Information Intel Corporation, Intel(R) 82945G Express Chipset Family **** External Plug-ins Information **** No external plug-ins installed. iPodService 11.0.0.163 is currently running. iTunesHelper 11.0.0.163 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. **** CD/DVD Drive Tests **** No drivers in LowerFilters. UpperFilters: GEARAspiWDM (2.2.3.0), D: Unsupported CD or DVD drive. Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

Hello imuwa,
It sounds like you are trying to burn a CD using iTunes, but you are getting the error, "disc burner or software not found." I found a couple of resources that I think might help with an error like this.
I recommend starting with the steps in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Thank you for using Apple Support Communities.
Best,
Sheila M.

Saying burning software not found

Im trying to burn a cd or even back up my files but it says disc burner or software not found. i have a sony dvd/cd burner and have nero but it wont work does anyone know how to fix this problem?

Did you figure this out? I'm having a similar issue.

Disc burning software not found?

Trying to burn a cd, and it says that the disc burning software isn't found, but I recently burned a CD. How do I fix it?

I've been struggling through this problem with little help from Dell and NONE from Apple. I receive the same error message. I've updated drivers, bios, uninstalled/reinstalled iTunes, even bought an external usb cd/dvd drive. No success! Apple is pretty lame when it comes to fixing problems. I don't know why people are drinking the Apple cool-aid. Their software and support are no better or worse than in the Windows environment. Maybe worse. At least you hear back from other hw/sw companies.
I don't know what the fix is or when it will be fixed but iTunes 8 is crap.

'Burning software not found'

I have not been able to burn a cd from itunes. I have run a diagnostic and it said everything is fine. Can anyone offer suggestions? Thank you.
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Latitude E5500
iTunes 10.0.1.22
QuickTime 7.6.8
FairPlay 1.9.16
Apple Application Support 1.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.2.0.47
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.7.1.420
Gracenote MusicID 1.7.1.78
Gracenote Submit 1.7.1.106
iTunes Serial Number 76154434CECB3555
Current user is an administrator.
The current local date and time is 2012-10-18 10:24:31.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
Mobile Intel(R) 4 Series Express Chipset Family
Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.0.1.22 is currently running.
iTunesHelper 10.0.1.22 is currently running.
Apple Mobile Device service 3.2.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
D: TEAC DVD-ROM DV-28SW, Rev D.2E
Audio CD in drive.
Found 13 songs on CD, playing time 58:55 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:50:74
Track 3, start time 08:18:02
Track 4, start time 11:28:05
Track 5, start time 16:16:05
Track 6, start time 19:57:08
Track 7, start time 24:51:09
Track 8, start time 30:19:12
Track 9, start time 35:15:15
Track 10, start time 40:38:17
Track 11, start time 46:24:19
Track 12, start time 50:57:21
Track 13, start time 54:49:24
Audio CD reading succeeded.
Get drive speed succeeded.

Did you figure this out? I'm having a similar issue.

Disc burner or software not found (itunes 11.4.0.18)

Hi --
I have just recently starting getting this message -- no change to iTunes version; adobe pro/other adobe sw installed. I can read cd's (purchased or burned on the exact same external HP CD). Windows 7 can burn the cd fine (at least in one test).
I'm curious as to what causes this and how to tell what the fix would be. I have seen other items while searching, but they're usually of the 'try one of these three things - the Gear is pretty involved, not hard, just a bit more than I want to do to find out it doesn't work. So -- any thoughts on the cause and how to tell what the fix would be?
Here's my diags:
Microsoft Windows 7 x64 Enterprise Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP EliteBook 840 G1
iTunes 11.4.0.18
QuickTime 7.7.5
FairPlay 2.6.16
Apple Application Support 3.0.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.0.23
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0034BC4811C6CCC8
Current user is an administrator.
The current local date and time is 2014-10-10 10:55:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 3d3f3c57c096e29e13e0b01b82dafe7a
The drive D: hp CDDVDW GP60NB50 Rev RP02 is a USB 1 device.
iPodService 11.4.0.18 (x64) is currently running.
iTunesHelper 11.4.0.18 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: iaStorF (12.8.0.248),
UpperFilters: GEARAspiWDM (2.2.3.0),
D: hp CDDVDW GP60NB50, Rev RP02
Media in drive is blank.
Get drive speed succeeded.
The drive CDR speeds are:   4.
The drive CDRW speeds are:   4.
The drive DVDR speeds are:   4.
The drive DVDRW speeds are:   4.

Thanks Bobbindale.
So, it's the lowerfilter having a value that's causing my problem (my upperfilter matches the article you listed)? How did this get set to iaStorF (or what software sets this)? I'll try removing that and restarting and see what happens, but I typically like to know why I'm doing something, especially when the article says "If this resolves the issue"...
The first 3 bullets of the article aren't in the problem I'm seeing.

When I try to burn a disc on iTunes it says "disc burner software not found." What do I do?

I have already tried reinstalling iTunes and nothing changed. Then I went to "Help", then "Run Diagnostics", and then ran a check for the CD/DVD drives. My diagnosis is:
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP ProBook 6560b
iTunes 11.2.0.115
QuickTime not available
FairPlay 2.6.12
Apple Application Support 3.0.3
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002EB4280D2F5420
Current user is not an administrator.
The current local date and time is 2014-05-26 18:53:02.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics 3000
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.2.0.115 (x64) is currently running.
iTunesHelper 11.2.0.115 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
Failed while scanning for CD / DVD drives, error 2355.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
G: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive G: hp CDDVDW SN-208BB on CDR media at speed 16X.

Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Dell Inc. Inspiron 1525
iTunes 10.7.0.21
QuickTime 7.7.2
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012AA4403BC75D8
Current user is not an administrator.
The current local date and time is 2012-10-04 15:19:33.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.7.0.21 is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Disc Burner/Software Not found Error

I got this while trying to burn a cd in latest ITunes, never had issue before update of Itunes. Here is cd/dvd diag info:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Acer Aspire M5100
iTunes 8.0.2.20
QuickTime 7.5.5
FairPlay 1.1.11
CD Driver 2.1.0.0
CD Driver DLL Not Available
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number 0DC2AD5DC9C7670C
Current user is an administrator.
The current local date and time is 2009-05-18 19:35:04.
iTunes is not running in safe mode.
Video Display Information
ATI Radeon X1200 Series
** External Plug-ins Information **
No external plug-ins installed.
** CD/DVD Drive Tests **
LowerFilters: AFS2K (3.1.21.0),
UpperFilters: GEARAspiWDM (2.1.0.0),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
Error Correction is turned on for importing audio CDs.
***???????????

TOP

'Disc burner software not found'?!!

need some help here.

Hello~
How long did it take before this problem seemed to fix itself? I have the same problem and nothing I've tried is working to correct it. I've restarted my system several times and its still not solving the problem. Its frustrating b/c it worked prior to 2 days ago! HELP!

Help please - iTunes disc burner or software not found... with full troubleshooting details

In iTunes 11.1.3.8 on my Windows 8 HP Laptop, when trying to "Burn Playlist to Disc", I get the Burn Settings window "E: hp DVD A DS8A9SH", then I select MP3 CD and click "Burn", I unfortunately get the dreaded iTunes "disc burner or software not found...". I think this is the second time this has happened (first time I think a simple reboot fixed it), and I assume because iTunes was updated this issue came back again and I cannot burn MP3 cds anymore because of it!
I've followed all steps outlined in this support article "iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install" (http://support.apple.com/kb/TS2308)
Solution 1, no updated firmware was available for dvd drive.
Solution 2, not relevant because those files were not present when I looked for them.
Solution 3, I'm familiar with regedit and did exactly what the step by step instructions told me including rebooting multiple times to completely remove Gear drivers/keys, installing the new Gear driver files with their official setup file "For 32-bit and 64-bit systems:" from http://www.gearsoftware.com/support/drivers.php (and gave another reboot just in case) and opened iTunes at the very end of the entire process.
Still getting the dreaded "disc burner or software not found..." error when trying to burn a playlist to a CD. The weird thing is when I click Burn playlist to a CD, I see the DVD drive "E: in the next prompt which asks for Data CD/MP3 CD, Audio CD.
So I clicked on Help > Run Diagnostics, selected "CD/DVD Drive tests" only and clicked "Next".
Window says "To begin the test, please insert a prerecorded audio cd..." so I did that and clicked "Next".
Under "Choose an optical drive to test:", the drop-down menu only shows "[Choose a Drive]", no other options. Under "Optical drive:" it says "No drive chosen for testing.", and I click the "Next" button.
Here are the diagnostics output I got:
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Hewlett-Packard HP Pavilion g6 Notebook PC
iTunes 11.1.3.8
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002AB1700B7C4780
Current user is not an administrator.
The current local date and time is 2014-01-20 18:23:52.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
I'm extremely confused as to what to do next. I was thinking I should try reinstalling iTunes but I'm not sure that would even work and I'm so paranoid about installing it correctly and referencing the right existing library files that I'd like to see other suggestions first.
Any help from the community or Apple would be tremendously appreciated and I would be glad to do more testing and provide more details. Thanks!

Hi there aaxim,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
-Griff W.

Burner software not found itunes 11.0.4

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