Burner won't recognize blank dvd

Hi,
I have an old cd/dvd burner I bought from best buy years ago.  Tried burning a dvd and it wouldn't recognize blank dvd..it keeps saying "please insert dvd" even though there's one in the drive.  It burns CD just fine.  Plays DVD just fine.  I have tried using SEVERAL other burning programs and still doesnt work.  Please help.
Also uninstalled and reinstalled the drive several times...going crazy here.

Just to make sure, are you SURE it's a cd AND dvd burner? There are drives out there(I mention this since you said years ago) that were CD burners, with the DVD ROM feather.
If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.
I'm NOT an employee of Best Buy, or Geek Squad, though I did work as an Agent for a year 5 years ago. None of my posts are to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun.

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