Burning a Dual Layer Disc through DVD studio pro

Formating failed
The recording device reported the not ready error: Cannot write medium-incompatible format (0x30, 0x50)
I need to know what is going on. I tried to burn a DVD studio completed project on a dual layer disc on my mac (which has dual layer capablities) and kept getting this message. I think it is the disc itself but don't have a clue what I am doing wrong.
I have been able to burn the video TS (etc) files to the desktop completely but when I try to burn to the DVD I get this error message.
Can you help.
Thanks
Susan

Which burner do you have?
What type of media? DVD+R DL or DVD-R DL? Brand?
Is your DVD Studio Pro project set as dual layer?

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