Burning a Mac/PC DVD ROM movie

I have a completed Director movie with Mac and PC projectors.
It was created on the Mac using Director MX. It works fine on all
Macs and PCs but when the duplicating company made a copy it
doesn't work on either platform. They say the following "The
programme runs perfectly from the master on any PC or Mac, however,
when we make duplicates the programme fails to run on a PC
(autostart doesn't work, and nothing happens when the programme is
double-clicked) while on a Mac, the duplicate disc does not even
appear on the desktop. " The master was burned on Mac using Toast
6. Any ideas?

Yes, I used the custom hybrid format. Apparently the issue
was solved by burning a copy on PC using Roxio s/w and then
duplicated which seems to work fine. Thanks

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